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Instructions for deactivating and resetting Studio 2019 licences after 31 December 2022

Nicholas Spalding

Dear team,

I was wondering if you could help me with the following.

I recently received an email from RWS announcing that Trados Studio 2019 and MultiTerm 2019 will be 'end-of-life' on 31 December 2022.

I am not currently planning to upgrade to 2022, but might do if I experience serious problems next year.

But right now, my main concern is the following. I have one Trados Studio 2019 licence which allows me to put Studio on two machines. Recently you helped me to reset my licence and activate it on the two machines in front of me, as one of the activations was on a computer at my parents' place in Ireland which I am not using at the moment.

I needed your help because I wasn't able to deactivate the licence on that machine myself.

I am really hoping this problem won't come up again in the future, but if it does, I would like to know from you if I should be able to fix it myself without RWS support.

I mean, either deactivate or reset the licence myself, and then activate it again on the two machines of my choice.

I always thought it was possible to deactivate Studio on one machine and put it on another machine without actually deactivating the licence, but last time I wasn't able to do that. In the end, I think you reset the licence and I had to activate it on both the computers in front of me.

I was wondering if you think the instructions in your email below will be sufficient for solving my own problems myself after 31 December 2022.

Perhaps you have new instructions which are even clearer for people like me who need to switch licences between machines every now and again?

I think you mentioned that the reset is only possible once or twice a year?

Please send me any very clear additional instructions or links you might have regarding this issue which I can use after 31 December 2022.

I will be very grateful.

Regards,

Nicholas Spalding,

Amsterdam

---------------------------------------------------------------

On 11/4/2022 1:15 PM, SDL Support wrote:

Dear Nicholas Spalding,


Thank you for contacting RWS Support via Chat.


I have reset your license but, before you can activate the seat on your old device, please perform the following steps: 

Go to this KB article and follow the steps that apply to your computer: 


Then: 

(Make sure that Studio is closed while performing these changes) 

* Go this path: <C:\ProgramData\SDL\SDL Trados Studio\Studio15\Data>
* Rename the Studio.lic file (ex. old_Studio.lic) 
* Start Studio using the "Run as Administrator"option (right-click on the Studio icon and select Run as Admin).

Your case will be left open for 24hrs. Please reply to this email if you still have questions.

Kind regards,

Sebastiana Patrascu
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  • 0 in reply to Lubomir Moudry

     

    I really think you need to create a new thread because we will not be able to create a case for you in this one if it's needed.

    In the meantime, I see you have, possibly three accounts, and I'll assume the one you are using is the one that contains this licence?

    Screenshot showing SDL Trados Studio 2019 Freelance product details with 1 user, 0 in use, 1 available, sold to a user, and no expiry date.

    Since the licence is not actually in use, or at least the system doesn't believe it is, there is nothing to self-serve.

    Paul Filkin | RWS

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    [edited by: RWS Community AI at 12:41 PM (GMT 0) on 27 Feb 2025]