Unable to Login in SDL Cloud Language

Question

I'm unable to login in SDL Cloud Language. It keeps saying my SDL ID is not linked to SDL Cloud language. Could someone help please?

Sorin Perta · Answer

Hello Marlon Yambao 
 Your email address needs to be added to the following Language Cloud account ID: 332187. This can be done by an administrator of this account following the steps from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027193 
 Your email address is also linked to account 506585 but there are no licenses in it so you can`t login with that one. 
 Thank you, 
 Sorin

Sorin Perta · Answer

Hello Marlon Yambao 
 You are an administrator in the RWS account but you also need to be added as a users in the SDL Language Cloud account (ID: 332187 ) as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027193 
 As I said before this needs to be done by an administrator of this account. 
 Thank you, 
 Sorin

Paul Filkin · Answer

Marlon Yambao Support Case Id : 00622416. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

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Unable to Login in SDL Cloud Language