WorldServer plug-in doesn't work: why?

Since I've updated my Trados to 17.2.9.18688 I cannot open any WorldServer package:

Error message in Trados software stating 'Method not found: Sdl.ProjectApi.IApplication Sdl.ProjectApi.ApplicationFactory.CreateApplication (Sdl.BestMatchServiceStudioIntegration.Common.ILanguageCloudService)'.

I have downloaded and installed the latest version of the WS package:

File Explorer window showing 'WorldServerComponents' with a file type of 'Windows Installer Package' and a size of 1,476 KB, last modified on 12122023 at 9:57 AM.

Trados reports 0 installed plug-ins:

Trados software screen showing 'Installed plug-ins' with a count of 0, indicating no plug-ins are installed.

But the WS icons are visible:

Trados software interface displaying WorldServer icons for 'Create WorldServer Return Package' and 'Open WorldServer Package'.

And here I see the WS plug-in:

Trados plug-in management window showing 'WorldServer Package Converter' and 'WsXliff Filter' plug-ins listed as installed.

How can I fix this?



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[edited by: RWS Community AI at 10:26 PM (GMT 0) on 14 Nov 2024]
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  • Before you install the new version, try to remove the older one first from these paths: 
    C:\Users\USERNAME\AppData\Roaming\Trados\Trados Studio\17\Plugins\Packages\
    C:\Users\USERNAME\AppData\Roaming\Trados\Trados Studio\17\Plugins\Unpacked\
    Delete the plugin file from both locations and then try to install it directly from within Studio. If installing from within Studio fails, try the same by downloading the plugin from Appstore.

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  • Before you install the new version, try to remove the older one first from these paths: 
    C:\Users\USERNAME\AppData\Roaming\Trados\Trados Studio\17\Plugins\Packages\
    C:\Users\USERNAME\AppData\Roaming\Trados\Trados Studio\17\Plugins\Unpacked\
    Delete the plugin file from both locations and then try to install it directly from within Studio. If installing from within Studio fails, try the same by downloading the plugin from Appstore.

    emoji
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