Language Weaver stopped working as of yesterday

Question

Hello all, 
 As of yesterday, Language Weaver is not working in Trados Studio - its translations do not appear in the Translation results window (regardless of whether I run LW within a project template from the cloud, as a cloud resource added locally, or via a local plug-in. In addition, since the last Trados Studio update, MT engines installed in my cloud account (in my case, DeepL and Amazon) have stopped working - in Translation results window the "translation" from English to English instead of English to Polish appears. On the other hand, these engines connected via local plug-ins work normally, so clearly the problem is in the cloud, and I acutely need at least LW, as I am just finishing (today) a large project. Please give me some help or guidance. 
 Best regards, 
 Lech Lachowski

Radu Boloveschi · Accepted Answer

Hi Lech Lachowski , 
 
 The issue is that your machine translation characters have been used. So you have used all your Free NMT characters from Language Weaver. If you want to continue to use Language Weaver you would have to upgrade. 
 
 You get 6 million characters/year and you have exceeded this limit. 
 
 You can check your usage here: https://portal.languageweaver.com/reports/dashboard 
 See this article on how to check your character usage. https://gateway.sdl.com/apex/communityknowledge?articleName=000013218 
 
 Let me know if there is anything else we can assist with. 
 Thank you, 
 Radu

Radu Boloveschi · Answer

Hi Lech Lachowski 
 1. The limitation stops at 7.2 million, to allow for a flexible limit. After 7.2 million NMT characters LW will not allow you to translate anymore. The subscription includes NMT machine translation characters as mentioned here https://www.trados.com/ecosystem/language-weaver-for-trados/ . We are constantly improving our pages and products to be more clear. 
 2. Please try to remove Language Weaver as a provider from the list of machine translation providers. Because it is the first provider in the list it will throw an error and your project will not continue. If you just use DeepL and Amazon, it seems it works. 
 Let me know if there is anything else I can help. 
 Radu

Radu Boloveschi · Answer

Lech Lachowski Hi Lech, I'll open a case for you as it seems we need a remote session. I tried this and it seemed to work, but it might be something saved on your computer. Please reply to the message from the case regarding scheduling a remote session.

We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00819146 .

Radu Boloveschi · Answer

Hi Natalie Pavey 
 Can you please confirm if you checked your usage as shown in the article? https://gateway.sdl.com/apex/communityknowledge?articleName=000013218 
 Even if the symptoms might be the same, the cause might be different in your case. 
 Ideally please create a new post on the Community, with the description of the issue. If we need to open a case for you, we cannot do this from this already opened thread. If you do open a new post please paste the link here. 
 Thank you for your understanding. 
 Kind regards, Radu

Trados Cloud offerings > 3. Machine Translation

Language Weaver stopped working as of yesterday

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