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Login into Language Cloud impossible

Jerzy Czopik

When trying to login into the Language Cloud I get this message:

Screenshot of a Cloud Sign In page with an error message in German stating 'Kein Zugriff auf Seite', suggesting to check the web address, search the website on Bing, or refresh the page.

Are there any problems with the cloud?

Generated Image Alt-Text
[edited by: RWS Community AI at 7:49 PM (GMT 0) on 14 Nov 2024]
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_________________________________________________________

When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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  • 0

    Hi  ,

    I just tried to connect right now, and the login worked on my side:

    Trados Studio Cloud Sign In dialog box showing a logged-in user 'GC' with an option to choose an account and a checkbox for 'Show projects for this account only'. The selected package is 'Trados Team'.

    If you are still experiencing the same issue, please try to login to the Trados Team account via web browser. If it wrks from the web browser then try to reset the local Trados Team connection (Language Cloud connection):

    https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0036992

    I hope this helps.

    Alex J.
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    Generated Image Alt-Text
    [edited by: Trados AI at 10:24 AM (GMT 0) on 4 Mar 2024]
  • 0 in reply to Alex Jude

     

    Thank you. Unfortunately this does not work either, there is no such LC file in the said folder. Must be something different. I can live with it for the moment, as I need to deliver a job fast, so I will deal with the problem later.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

    emoji
  • 0 in reply to Jerzy Czopik

      if the web browser access doesn't work either, it is probably related to the firewall or the antivirus. One of these 2 is blocking the connection to Trados Team.

    In this case you can try adding the following web addresses to the Firewall/Antivirus exception list:

    • lc-api.sdl.com
    • languagecloud.sdl.com
    • cxc-languagecloud.sdl.com
    • sdl-prod.eu.auth0.com
    • www.sdl.com
    • sdl.com
    • oos.sdl.com
    • dc.services.visualstudio.com (optional)
    • 1.1.1.1  - Starting with Trados Studio 2021 SR1 CU4
    • cdn.auth0.com
    • www.rws.com
    • es-languagecloud.sdl.com
    • esr-languagecloud.sdl.com
    • io-languagecloud.sdl.com
    • logi-languagecloud.sdl.com
    • tm-maintenance-languagecloud.sdl.com
    • google-translate.sdl.com
    • languagecloud.sdl.com/cp/login

    I hope this helps.

    Alex J.
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  • 0 in reply to Alex Jude

     

    Many thanks for your efforts.

    I should have mentioned, that I am testing a beta and this is the only version of Studio, where the LC access does not work. It does not affect the production version, so my question here was a dumb one, sorry. Please simply disregard, the LC login works as expected when using a proper version.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

    emoji
Reply
  • 0 in reply to Alex Jude

     

    Many thanks for your efforts.

    I should have mentioned, that I am testing a beta and this is the only version of Studio, where the LC access does not work. It does not affect the production version, so my question here was a dumb one, sorry. Please simply disregard, the LC login works as expected when using a proper version.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

    emoji
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