• State Suggested Answer
  • Replies 2 replies
  • Answers 1 answer
  • Subscribers 3 subscribers
  • Views 788 views
  • Users 0 members are here
Options
Related

[BaccS Desktop 5] Can't update a backup file

Antonio Contreras Padilla

Hello everyone,

I have changed my computer. The old one is no longer available (HD works only as a store disk, cannot run programmes under Windows). 

I have installed the installation file for BaccS Desktop 5 from RWS platform in my new computer. I have asked RWS to restore the license in order to use it in my new computer. Waiting...

I tried to restore the backup file (database) in the new computer, but I get a message from the programme saying that it's not possible to update. See below:

Error message in Trados Studio stating 'Can't update database. Maybe you run older version of the software while your database was updated from another copy of SDL Trados Business Manager, from another machine or from web. Try to run updater? Select No to close the program.' with options 'Si' and 'No'.

I cannot enter the programme neither run the update.

Please advise how to proceed.

Thank you

Antonio Contreras

Generated Image Alt-Text
[edited by: Trados AI at 11:03 AM (GMT 0) on 4 Mar 2024]
emoji
Rate translation
×
Suggest better translation
×
Parents
  • 0

    [UPDATE]

    I think I know where the problem is. In my old computer I have Version 5.3.42 and I used this version to create a backup.
    In my new computer I downloaded the file from RWS, version 5.3.5.
    When I restore the backup copy from 5.3.42 in my version 5.3.5, I get the below message and I cannot run the programme anymore.
    Please let me know how to fix this. Maybe there is another way to transfer the data from 5.3.42 to 5.3.5? Or maybe I should install a 5.3.42 version in my new computer?? Can't find the file in RWS.
    I still need to remove the license from the old computer and apply it to my new computer.
    Thank you,
    Antonio
    emoji
Reply
  • 0

    [UPDATE]

    I think I know where the problem is. In my old computer I have Version 5.3.42 and I used this version to create a backup.
    In my new computer I downloaded the file from RWS, version 5.3.5.
    When I restore the backup copy from 5.3.42 in my version 5.3.5, I get the below message and I cannot run the programme anymore.
    Please let me know how to fix this. Maybe there is another way to transfer the data from 5.3.42 to 5.3.5? Or maybe I should install a 5.3.42 version in my new computer?? Can't find the file in RWS.
    I still need to remove the license from the old computer and apply it to my new computer.
    Thank you,
    Antonio
    emoji
Children