Hello, Manuella. could be that you're activating not correctly. Please check:

https://community.sdl.com/product-groups/translationproductivity/business-manager/w/wiki/4693/sdl-trados-business-manager-team

Could it be the reason?

Hi Eugène,

The above picture shows that my license/activation code (hidden on the pic) is activated in my SDL account.

I first used the first button: Activate and then got the error - "Activation failed - No licenses are currently available for the specified activation code".

I then got to Use a License server, gave the code and got :

So I also tried Offline activation but then I could not get the activation certificate.

I am lost...

Hi Eugène,

The above picture shows that my license/activation code (hidden on the pic) is activated in my SDL account.

I first used the first button: Activate and then got the error - "Activation failed - No licenses are currently available for the specified activation code".

I then got to Use a License server, gave the code and got :

So I also tried Offline activation but then I could not get the activation certificate.

I am lost...

I do not know whether it helps but I noticed that I can not reach my account via the activation pane. When I click on SDL account nothing happens.

Hello, Manuela,

Are you sure that you have installed SDL License Manager and trying to activate your license there, not in TBM? It should look somehow like this:

Yes and no!

No because my first trial of activation were done

- after i had installed the SDL License Manager but as the program did not want to open I skipped this step.

Yes because after my unsuccessful activations, 

- I tried again to open it and It worked. But then I got the message: Providor error occurred, code 999. Quantity cannot be blank or 0.  I suppose that this is because on my account licence page it already showed "1 in use".

Ok, well, when issues happen with licenses, I always recommend to open a case and guys from support will help. So, Manuella, can you please log it through https://gateway.sdl.com/, and someone from support will help? I can do nothing about licensing here :) Actually, helping with any questions except licenses and sells.

OK can I just refer to this forum thread?

Hi Eugène,

Can you please make them aware of the issue. I can not log in as I do not have a service contract!

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