Which error message you get?

Hi Eugene,

Error message says "Activation failed. Invalid product key. Make sure that the product key belongs to the intended product or product version".

Hi Eugene,

Thanks for the link. I downloaded from the link, installed it, and tried activating it. But the same errors appears. What do I do?

Hello, Gan,

Strange. Should work. Which version you have?

It says Version 5.2.0.

Sorry, wrong question.. In your account, which edition do you have? Freelance or Team?

Freelance I believe

Is this error due to the fact that it says "In Use 1"?

I doubt. If you have some value in Available field, then it should work.

Try to run lsinit.exe as admin from the app installation folder. Maybe will help.

And, after downloading setup from a link provided above be sure to uninstall existing version 5.2. In other words, confirm that installation went well

I did that. And it still is in demo mode. By the way, what is the difference between the demo mode and the activated one?

I still have the problem. Can you please help?

Hello, Gan,

Sorry, can't help you here. To solve licensing issues, please ask support team by logging a ticket at https://www.sdl.com/support/

Hello, Gan,

Sorry, can't help you here. To solve licensing issues, please ask support team by logging a ticket at https://www.sdl.com/support/