Trados Business Manager > 00 - Licensing and Installation

Problem with the update from 5.0.2 to 5.0.4

Hello,

I just downloaded the Version 5.0.2 from my SDL Account. The installation worked well and seems to be working just fine.
The "Update available" button shows that there is a new update, but when I try to update, it does not work. Any Idea what could be wrong? I'm installing this on a brand new PC, so it can't be a problem with an older version.

Here below some pics:

Trados Studio update dialog showing progress bar with text 'Downloading & Installing updates' and 'Extracting files'. Error message in Trados Studio update dialog reading 'An error occurred. Error trying to save file: Error downloading URL Timeout for Vorgang uberschritten'.

Thanks,
Hans

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[edited by: Trados AI at 10:47 AM (GMT 0) on 4 Mar 2024]

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0 Eugene Kuchynski over 5 years ago

Hello, Hans,

It looks like simple timeout problem. Maybe there were some issues on server or with your Internet connection that day. I think if you just try again, it could work.
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0 Hans Widemann over 5 years ago in reply to Eugene Kuchynski

Yeah, i tried the next day and it worked...
The problem was on the server side.

Now it's all working just fine
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