Q: What URL do I need to access the RWS Support Gateway? 

A: http://gateway.sdl.com 

Q: How can I login to the RWS Support Gateway? 

A: In the top right of your screen you can click on the Login/Register link and enter your SDL ID username and password. 

Q: Can I use email to log my Support cases? 

A: No, we do not provide Support via email. Instead you can log your Support cases and questions via our easy-to-use service platform. Here you have direct access to your previous cases and a rich repository of knowledge articles. 

Q: If I own one or more RWS products, what login credentials do I use to login? 

A: You use the same login credentials for support on all your products. 

Q: If I do not have a support contract, what type of cases can I log? 

A: For customers with Trados Studio, MultiTerm, Passolo or Trados Business Manager, you will continue to have the option to log product license and/or install cases via the Trados Studio Licensing Help link on https://gateway.sdl.com: 

Q: What does the RWS Support Gateway look like? 

A: See screenshot below. It has simplified case logging ability, enriched self-help capability with integrated knowledgebase and a My Support section amongst other things. 

Q: Where can find more detail on how to use RWS Support Gateway? 

A: We recommend to read our documentation on SDL Documentation or watch our video tutorials on various topics: Video tutorials - FAQ - To RWS Support - RWS Community (sdl.com)