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Unable to verify my ID for a project, says Document not clear, no matter good the quality or the lighting is

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Nafij Uddin 1 month ago

Screenshot of an error message stating 'Document not clear' with instructions to ensure document corners are aligned, details are visible, and lighting conditions are good. A 'Try again' button is visible.

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[edited by: RWS Community AI at 7:24 AM (GMT 1) on 5 Aug 2026]

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0 Adrian 1 month ago

Hi there,

For TrainAI-related questions or issues, please contact the TrainAI support team: https://trainai.zendesk.com/hc/en-us/requests/new
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0 Adrian 1 month ago

Hi there,

For TrainAI-related questions or issues, please contact the TrainAI support team: https://trainai.zendesk.com/hc/en-us/requests/new
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