SRT Workplace activation email not received - Project Dubbing

Hello TrainAI Community,

I’m currently onboarding for Project Dubbing, but I still have not received the SRT Workplace activation email/code, so I cannot access SRT Workplace or SRT HALO.

I already opened a Zendesk ticket and provided a Gmail address as a workaround, but I am still waiting for the activation email.

Details:
Navision ID: D468773
Project: MAI / Dubbing
Zendesk ticket: #264628

Could someone please help me escalate this or confirm the correct next step?

Thank you,
Pedro