Hello RWS Support Team,

I am Sarah Aliyu, Vendor ID: P033EDN, Nav ID: D414987, Vendor Type: Private Individual. Email address:Aliyujohnsonsarah@gmail.com

Context:
I was offboarded 20th May, 2026. My work order for the echo project has not been sent and I have not received any payment update since then.

What I’ve tried:
1. Per your instructions, Private Individuals must submit requests via ZenDesk ticketing portal. However, my ZenDesk account is deactivated and I cannot log in. Screenshot attached.
2. I also tried "Contact your talent managers" in WorkZone, but it redirects back to the same deactivated ZenDesk login page. Screenshot attached.

What happened vs expected:
Because my ZenDesk is deactivated, I cannot follow your required process to request support. It has now been 30 days after offboarding and I still have no work order or payment update.

Request:
Please either:
1. Reactivate my ZenDesk account so I can submit a ticket, OR
2. Provide an alternative way to request the work order, since I am blocked from your official channel.

Thank you for your assistance.