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Hello Community Managers,
I am writing to request a manual escalation regarding 31 hours and 5 minutes of completed work for the Echo Project - Multimango dating from March 5 to April 2, 2026. While I have successfully received my Work Orders for the periods both before and after these dates, this specific timeframe was skipped and remains pending approval and payment.
Currently, my standard communication channels are blocked. My Zendesk account has been disabled for more than 2 months, which prevents me from accessing the portal to generate my invoice. I have an active Service Desk Ticket (Ivanti) regarding this system access block. Furthermore, an internal ticket regarding this issue (Incident #40XXXX) was closed by the system without payment resolution. Multiple follow-up emails sent on April 30, May 20, May 27 and June 1 have gone completely unanswered.
Because this issue stems from an internal portal error, I kindly request that a community moderator manually route this case to the TrainAI payroll and regional management teams for review.
Case Specifications:
- Project Subtitle: Echo Project - Multimango
- Locale: MR
- Unpaid Period: March 5 – April 2, 2026
- Total Logged Hours: 31 hours, 5 minutes
- Account ID: D-Series Nav ID (Full details securely withheld; ready to provide immediately via Direct Message)
I have all screenshots and proof of work ready to send via secure private messaging as soon as a moderator contacts me.
Thank you for your urgent assistance.
Thanks and Regards,
Ashwin