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If Support Isn't Assisting, Who Should I Ask?

Philile Khumalo

Hi,

I am honestly exhausted of how sometimes support agents lack the passion to assist. I received a W.O that didn't include all my hours and raised a ticket to have the issue resolve but Lawrence just gave me a run around till to date. Can someone please tell me who to speak to since I am not satisfied with how my issue is being handle.

I received a W.O with missing hours and submitted a ticket for assistance just to be told the hours are not there of which I don't know how cause I did submit them even the hours I worked on the 12th of December 2025 are there but I wasn't paid for them either cause on the screenshot he sent there were excluded. I just need assistance on how to move forward with this issue as it's frustrating and annoying. This is now affecting my day-to-day life and currently I haven't done any work cause I'm stressed out of my hours that I did put in to not be paid for.

Thanks in advance.
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  • 0 in reply to Nada Ahmad

    I reopened my ticket and Nick is currently trying to assist but now the issue is that he found different hours, hours from Lawrence are not the same as Nick's findings and not inconsistent with mine either, but it is the same system so I am still awaiting a response cause Nick's findings are factually incorrect.

    Try reopening your ticket again maybe it will be assigned to someone who may try and assist you. If not not perhaps try and call RWS in your locale and speak to someone before escalating further.