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Account Suspension & Project Offboarding Without Clarification – Request for Guidance

Abdelwahab Gharib

Hello everyone,

I hope you’re all doing well.

I’m posting here kindly asking for guidance or support, as I’m currently facing an issue with my TrainAI account and I’m unable to reach support through the usual channels.

My TrainAI account is suspended, and when I try to sign in using the official link below:
 Point right https://trainai.zendesk.com/hc/en-us/requests/new

I receive the following message every time:
“Cannot sign in – suspended user #34456802626196.”

Because of this suspension, I can’t access the Help Center, follow up on my tickets, or communicate properly with support. Unfortunately, I haven’t received a clear explanation yet regarding the reason for the suspension.

In addition, I was offboarded from multiple projects within a short period of time, namely:

  • Callisto

  • Echo

  • Diamond

These offboardings happened without receiving clear feedback, a prior warning, or an explanation. What added to my confusion is that some colleagues continue working on the same projects, while I was offboarded, and I would genuinely appreciate understanding whether there was a specific issue on my side that I could improve.

For reference, my details are:

  • User ID: #34456802626196

  • NAV ID: D296796

  • Primary Email: abdogarep64@gmail.com

  • Alternate Email: abdomahmoudgharib@gmail.com

  • Work Email: meta.d296796@rws.com

I truly value my experience working with TrainAI/RWS and would really appreciate:

  • Any guidance on the correct way to resolve this

  • Clarification on the offboarding reasons

  • Or advice from anyone who has faced a similar situation

Thank you very much for your time and understanding. Any help would be greatly appreciated.

Kind regards,
Abdelwahab Gharib
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    I too am having this issue. I was working on the platform last night just fine. I followed all guidelines my rating was excellent. About 5 minutes ago I recieved an offboarding email. They did not give me any reasonings for restricting me from using the platform. Not one explanation as to why I was offboarded from the Diamond project. I figured as managers or project team memebers they would at least give some type of critical critism so whatever was done wrong on my end I would be able to correct the issue. I understand your frustration.