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Unable to access MultiMango – 2FA reset required

Georgiana Iancu

I am an already onboarded and active member of an RWS localization project and have been working through MultiMango.

I am currently locked out of my existing MultiMango account because I am being asked for a two-step verification code generated by an authenticator app. I did not complete the authenticator setup when I initially started working on the project, as I was able to access the platform without it.

After being logged out on August 4, I was prompted for the verification code, which I cannot generate.

I have contacted the support addresses provided by MultiMango several times, but the main support address is currently bouncing. I have also contacted several RWS contacts and my issue has been forwarded to the support team, but I have still not been able to regain access.

Could someone please point me to the appropriate support contact or team that can reset the two-step verification on an existing MultiMango account? I have been unable to work since August 4 because of this issue.

Thank you for any guidance.Unable to access MultiMango – 2FA reset required
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  • +1

    Hi there,

     

    Thank you for your email regarding your situation.

     

    I’d love to assist, but we’re RWS Community, not TrainAI Community, and as such, we’re not the right contact to address your specific request.

     

    To clarify:

     

    • The RWS Community supports users of RWS’s broader services and tools (like Trados Studio or translation solutions), providing resources and engagement for our clients and partners.

     

    • The TrainAI Community is a separate group focused on AI training data tasks – like annotation or transcription – where freelancers worldwide contribute to AI projects on a per-task basis.

     

    For help with your TrainAI-related matter, please head over to their help center at https://trainai.zendesk.com/hc/en-us/requests/new and submit a support request.

     

    You can create an account if you don't already have one by clicking on 'Sign up.'

     

    Then their team can help. Please allow some time for them to respond to your support request.

     

    If you have any questions about RWS Community instead, feel free to let me know – I’m here to help with that!

    Best regards,

    Adrian

    V13 testing sig

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Reply
  • +1

    Hi there,

     

    Thank you for your email regarding your situation.

     

    I’d love to assist, but we’re RWS Community, not TrainAI Community, and as such, we’re not the right contact to address your specific request.

     

    To clarify:

     

    • The RWS Community supports users of RWS’s broader services and tools (like Trados Studio or translation solutions), providing resources and engagement for our clients and partners.

     

    • The TrainAI Community is a separate group focused on AI training data tasks – like annotation or transcription – where freelancers worldwide contribute to AI projects on a per-task basis.

     

    For help with your TrainAI-related matter, please head over to their help center at https://trainai.zendesk.com/hc/en-us/requests/new and submit a support request.

     

    You can create an account if you don't already have one by clicking on 'Sign up.'

     

    Then their team can help. Please allow some time for them to respond to your support request.

     

    If you have any questions about RWS Community instead, feel free to let me know – I’m here to help with that!

    Best regards,

    Adrian

    V13 testing sig

    emoji
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