I am an already onboarded and active member of an RWS localization project and have been working through MultiMango.

I am currently locked out of my existing MultiMango account because I am being asked for a two-step verification code generated by an authenticator app. I did not complete the authenticator setup when I initially started working on the project, as I was able to access the platform without it.

After being logged out on August 4, I was prompted for the verification code, which I cannot generate.

I have contacted the support addresses provided by MultiMango several times, but the main support address is currently bouncing. I have also contacted several RWS contacts and my issue has been forwarded to the support team, but I have still not been able to regain access.

Could someone please point me to the appropriate support contact or team that can reset the two-step verification on an existing MultiMango account? I have been unable to work since August 4 because of this issue.

Thank you for any guidance.Unable to access MultiMango – 2FA reset required

Lida García