Hi Zuleide Maria Ignácio ,

I am supposing you are referring to your RWS account.

For that, you can go to trados.com or rws.com.

In there click on the login button like in the image below

After which, you need to select the RWS account option 

And last, but not least, when you are prompted with the login screen, click on the option below that says "Forgot your password", write the email address associated with your account and you should be receiving an email where you'll be prompted to change your password.

All the best,
Georgiana

Hi Maria,
If I may ask, is this connected to an AI task/project that you are part of? Because on RWS Community or RWS account portal we do not ask for Meta email to connect to it.
I'm trying to understand what RWS platform you have issue with, to make sure that I'm pointing you in the right direction.
From what you are describing here, it seems to be related to a task/project you are participating as a vendor. 
Kindly let me know so I can see how we can help you best.

Thank you,
Georgiana

Hi Maria,
If I may ask, is this connected to an AI task/project that you are part of? Because on RWS Community or RWS account portal we do not ask for Meta email to connect to it.
I'm trying to understand what RWS platform you have issue with, to make sure that I'm pointing you in the right direction.
From what you are describing here, it seems to be related to a task/project you are participating as a vendor. 
Kindly let me know so I can see how we can help you best.

Thank you,
Georgiana