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Ivan Bertrand

    
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    I remember seeing this error on one machine where I work. We installed SP2 on 10 or so machines, and only 1 had this problem.
    The solution is simply to reinstall Trados from scratch and then reinstall SP1 and SP2 in that order.
    Also, make sure your Multiterm is also up to date. Incompatabilites between versions may cause this problem.
    Anytime you see "Method not found: " that immediately implies that you have an installation problem,
    as a missing Method means that the update didn't work correctly.
  • 0 in reply to Ivan Bertrand
    Are you referring to the version of Trados under the control panel?
    In order to uninstall Trados: (Reference: http://producthelp.sdl.com/kb/Articles/4457.html)

    1. Click on Start > Control Panel > Programs and Features.
    2. In the list of installed programs scroll to the product update, for example SDL Trados Studio 2011 SP2 - Remove suite of products
    3. Select this entry with a click and then click the Uninstall button.

    I can't remember but you may need to uninstall SP1 also after the above.
    Also take note of the following notes (from the reference link)

    NOTE 1: Make sure to use the downloaded installer on your local machine and do not use the Download and run... or Save and Run... or Run... feature directly from your browser.

    NOTE 2: Windows Vista and Windows 7 users that use an active User Account Control (UAC) should launch the installer with a right-click and select Run as Administrator....
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  • 0 in reply to Ivan Bertrand
    Are you referring to the version of Trados under the control panel?
    In order to uninstall Trados: (Reference: http://producthelp.sdl.com/kb/Articles/4457.html)

    1. Click on Start > Control Panel > Programs and Features.
    2. In the list of installed programs scroll to the product update, for example SDL Trados Studio 2011 SP2 - Remove suite of products
    3. Select this entry with a click and then click the Uninstall button.

    I can't remember but you may need to uninstall SP1 also after the above.
    Also take note of the following notes (from the reference link)

    NOTE 1: Make sure to use the downloaded installer on your local machine and do not use the Download and run... or Save and Run... or Run... feature directly from your browser.

    NOTE 2: Windows Vista and Windows 7 users that use an active User Account Control (UAC) should launch the installer with a right-click and select Run as Administrator....
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