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Licensing reset error 210150

Hello!

I am trying to reset my license for my Trados Studio 2024 Freelance perpetual license via my account, but I am getting Sentinel Error 210150 (SNTL_LOCK_CODE_INVALID).

I think this is happening because I've recently changed my PC and forgot to deactivate my license before change computers.

I believe the support for licensing is free but I can't find where in the website I can request the support team to reset my activation code manually.

Could anyone help me sort this out, please?

Thanks ever so much!

Kind regards,

Juli Azevedo

Juli Azevedo