Leveraging Reuse to Enhance the Customer Experience

RE: Leveraging Reuse to Enhance the Customer Experience

Jay Baldwin — Fri, 29 Sep 2017 15:22:02 GMT

Hey Douglas,

If you registered for the webinar, they usually send out a link to a recording afterwards.

Of course, that doesn't help if you're reading this post for the first time after the webinar has already happened! It just so happens I have a link to this one:

>> Thank you for registering for the CIDM Webinar entitled:

>> Leveraging Reuse to Enhance the Customer Experience.

>> The recording for this webinar is now available online at:

>> vimeo.com/.../42c55022bf

RE: Leveraging Reuse to Enhance the Customer Experience

Douglas Williams — Thu, 28 Sep 2017 23:30:05 GMT

It would help to record these webinars and make them available, or post a PDF of slides, or both. Schedules do not always permit attending webinars--even if you plan to attend, circumstances can arise that make a specific date hard to make.

RE: Leveraging Reuse to Enhance the Customer Experience

Douglas Williams — Thu, 28 Sep 2017 23:26:17 GMT

This is very good. As it happens, I am especially interested in some best practice guidance, and perhaps case studies in reference to reuse issues of nested conrefs, excessive conditional use in topics, and other cases of "just because you *can*, doesn't mean you *should*. "

RE: Leveraging Reuse to Enhance the Customer Experience

Kurt Van Deun — Wed, 03 May 2017 22:00:58 GMT

Hey Joshua

Your message is an explicit variant of what I try to explain to my KC clients in EMEA and APAC:

1. reuse does not happen automatically

2. reuse should not happen at all cost

Good luck with your webinar,

Kurt

RE: Leveraging Reuse to Enhance the Customer Experience

Pam Noreault — Wed, 03 May 2017 13:09:25 GMT

You make some really valid points in this blog entry. Two key items are controlling reuse and governance. A taxonomy without governance becomes a hot mess and you are back to square one.