/product-groups/translation_management/multitrans/b/support-recommends/posts/video-tutorials-for-the-rws-support-gatewayHere is a link to a Community page with video tutorials on using the Support Gateway. Some of the topics that are covered are: How to log a new case Updating an existing case Closing a case and providing feedback Video tutorials on RWS Support Gaten-USTelligent Community 12 Non-Production