1. General questions - Recent Threads

Error when returning Trados files to Mantra TMS--"Filetype with ID AemXml not found"

Tere Roldan — Mon, 14 Jul 2025 20:12:54 GMT

Hi Team,

Whenever I am transferring files (after translating them) from Trados Studio to Mantra TMS, I get a message saying that the files verification returned errors. When checking the errors, I see this: "Filetype with ID AemXml not found." It seems to be a warning rather than an error, but still. Am I missing anything?

Also, where/how do I upload the TM used for translating a certain file when transferring the files to Mantra?

Thank you in advance.

TM search capabilities in ManTra

Sandrine Lardit — Thu, 25 May 2023 16:58:46 GMT

Hello,

As a customer, my team and I would like the ability to filter searches by product TMs that are already established in our ManTra account. Currently, we are only able to search through all the TMs at once. We would like the option to filter by TM in order to reduce the number of search hits.

Thank you.

Sandrine Lardit

AEM Integration does not work

Tuğba saklakoğlu — Tue, 01 Jun 2021 05:13:11 GMT

We have an integration between our AEM's backend and SDL backend. Even we are sending the right status (submitted) to SDL, Mantra doesnt seem like it received our to-be-translated content? Please, support us from IT perspective?

Thank you

Pound symbol (£) used in reports in place of local currency

Sandrine Lardit — Tue, 20 Oct 2020 17:58:13 GMT

The Total Spend and Total Savings on the Dashboard tab of the "Export My Data" reports display in pounds (£) even if the cost project breakdown on the Costs tab is in local currency, in my case USD. Is there a way to change the pound symbol on the Dashboard to the local currency used by the customer to avoid confusion? Thank you.

Incorporate client QC corrections into ManTra workflow

Sandrine Lardit — Mon, 24 Aug 2020 18:28:00 GMT

We use the ManTra portal to submit projects, get quotes, approve quotes, and download project deliverables. After the initial delivery, the internal team proceeds with an internal QC step during which, occasionally, errors to be corrected are identified. With the current process, we send the proofed PDFs with corrections requests via email/FTP to the SDL project management team so that the corrections can be fixed in the source files and the project redelivered. We would like the ability to upload the PDFs with corrections to ManTra to keep the history together with the initial project request and all the deliverables. Can this feature be added in the future?

SDL Mantra Status - Completed Projects

Philip Delaney — Thu, 26 Mar 2020 19:59:42 GMT

This is a customer enhancement request, but would it be possible to add a status for 'Completed' projects to the 'All Projects' screen in Mantra?

Currently there is no way to find out (or filter on) which projects have been downloaded/completed.

Thanks,

Phil.

QA Model in Review Interface in ManTra

Paweł Zieliński — Mon, 09 Mar 2020 15:26:51 GMT

Hello,

Is it possible to have QA Model in Review Interface in ManTra?

Or, is there any plan to add it to ManTra?

Currently i cannot see this option avaiable, only TMS allows Score the translation:

QA Model'. Below is a message in red text stating 'QA Model is not available in Review Interface'." />

Thank you in advance,

Paweł

Date Range: To select - Last Year (2019)

Paweł Zieliński — Tue, 04 Feb 2020 13:36:10 GMT

Hello,

Could you please let us know if there can be an option to display all data came through specific Organization for last year 2019 in Data Range field?

Also could you please confirm data displayed in dashboards include archived jobs?

Thank you in advance,

Paweł

Can we filter-out Organization List to display only Organizations where user have granted specific permissions in TMS?

Paweł Zieliński — Mon, 13 Jan 2020 15:13:08 GMT

For example i have user created under Level X, have permissions on levels A + B but see everything that is under Level X and below (incl. A+B).

Thanks,

Pawel

TM search in Mantra

Arjun Adaviyar — Mon, 28 Oct 2019 16:30:06 GMT

Is there's any way to export the TM search result for all target languages selected at once (i.e. copy to clipboard at once for all search results) instead of doing it language by language for each results?

Is there a way to give instructions via Mantra to client reviewers?

Shaun Blijstra — Tue, 22 Oct 2019 14:18:31 GMT

For example:

A translation project is created with the following project description: please adhere to length restrictions and do not translate term XYZ.

When the project is sent to the translators, they get a notification with this description and they can also see it online, so they know what to do.

However client reviewers do not get the same information when they get the notification to review a translation, which in turn leads to unnecessary comments.

For example when a term left untranslated by the translator as per the project description, but the client reviewer leaves a comment "please translate". Not only does it create unnecessary work, the client reviewer might perceive the translation to be of low(er) quality.

Thanks!

Can we grant the access of "TM Lookup" functionality for client reviewers but disable "Apply TM" for them?

Louis Lu — Tue, 10 Sep 2019 12:25:06 GMT

Hi all,

Can we grant the access of "TM Lookup" functionality for client reviewers but disable "Apply TM" for them?

I asked this because we don't want the client reviewers directly edit our translation but they can still search TM during review.

Thank you.

Switching from Dashboard to All Projects view is slow

Gina Fevrier — Fri, 30 Aug 2019 18:53:05 GMT

Should it take 20 seconds to switch from Dashboard to All Projects view? I am looking at our main org that is set up in the TMS, which has most of our jobs - 433 "projects". Seems slow to me.

Thanks,

Gina

Project Details page in ManTra times out in Internet Explorer when downloading job quote

Jacqueline Belger — Fri, 30 Aug 2019 09:54:32 GMT

Hi,

has anyone observed the following behaviour when working in ManTra using Internet Explorer? I cannot seem to find anything in other forums such as Jira or Gateway.

When a user opens the Project Details page in ManTra and clicks on either the pdf or Excel icon to download the job quote they get several options from Internet Explorer to either save the quote or open directly. Independent from the option they choose, when downloading the quote the ManTra Project Details screen becomes inactive i.e. it is greyed out and the user needs to refresh the screen by pressing F5 to continue working in ManTra.

This seems to be the case for Internet Explorer only. With Chrome the ManTra screen does not time out or become inaccessible.

Is this a known behaviour?

Thanks,
Jacqueline

What is the expected behavior in Mantra for reviewers taking ownership of 'Files for Review'? In TMS it's clear, one just clicks on it and takes ownership. In Mantra it's not so clear as we see some files for review greyed out?

mruss — Thu, 29 Aug 2019 12:50:03 GMT

What is the expected behavior in Mantra for reviewers taking ownership of 'Files for Review'? In TMS it's clear, one just clicks on it and takes ownership. In Mantra it's not so clear as we see some files for review greyed out and other reviewers can no longer access them in the same group?

Is ManTra Project Quote customisable?

Tej Bharaj — Wed, 07 Aug 2019 17:16:19 GMT

Hi all,

Project quotes are available from Mantra for clients to download.

Is project quote customisable in order to add additional notes or data?

Thanks

MANTRA users cannot see "Project" drop-down from TMS

Gina Fevrier — Fri, 12 Jul 2019 13:17:02 GMT

In the TMS, users can select a Project. But in MANTRA, the field is not there. In MANTRA, it's called a Project, but for us when a user uploads files, it's really a job. So how can we get the Project drop-down from TMS into MANTRA? Please see screenshots attached.

Thanks,

Gina

Permissions for users to use ManTra but not the TMS, and to only see their organizations' jobs in ManTra.

Gina Fevrier — Thu, 13 Jun 2019 20:40:40 GMT

Can I give permissions to users to ManTra to view only their organizations? I'd like to give them permissions to ManTra, but not to the TMS. This is so they can upload jobs and create files, then provide in-country reviews. These are our internal customers who regularly need to submit files for jobs.

Thanks,

Gina

How to display end date set for client review step in the TMS system notification mail

Jack Chou — Tue, 14 May 2019 01:48:24 GMT

Hi all,

Currently, it seems the end date set for client review step in TMS cannot be displayed in the system notification mail sent to client reviewer when the job is submitted to 'Review' step.

For client reviewers are most regional marketing people who are also busying with their daily business, so they would need this deadline information in the notification mail so that they can better manage their review job to avoid job overdue.

So if anyone knows how to display this information in the notification mail to client reviewers, please kindly advise the method.

Or, if it's a function that requires customization from PS team and you have previously done before, please kindly let me know as well! Big thanks in advance!

Best Regards,

Jack Chou

How long can the data range be in ManTra report?

Louis Lu — Mon, 25 Feb 2019 09:22:25 GMT

I downloaded the report by clicking "Export my data" from ManTra, Arlo TMS(https://arlo.sdlproducts.com).

Here are some questions:
1. How long can the data range be? It only shows the data from 1 year ago till today.
What should do if I want a longer data period?
2. Is it possible to generate a report with desired date range defined by different users? like 1 year and 7 months ago until today.
3. I cannot find any number in any columns display "cost", but we have cost model setup on the corresponding TMS and I can see the costs on TMS, I'm not able to check and change the settings of ManTra, could you help solve it?

Thank you.

uat.community.rws.com/.../SDL-Managed-Translation.xlsx

Is it possible that we can integrate J2450 form to Mantra?

Arjun Adaviyar — Wed, 19 Dec 2018 13:45:18 GMT

Hello Everyone,

We have a question from Acer client, Is it's feasible to integrate the J2450 form to Mantra?

So that client reviewer can perform review directly on Mantra and generate a J2450 form afterwards.

Client would like this QE system to be on Mantra if possible.

On TMS, I tested with SAE J2450 QA model and it works fine with TMS interface as expected, but nothing appears similar on Mantra Online review.

Thank you so much indeed.

Regards,

Arjun

Client want Language Cloud Quote email without additional Authorization Stage

Arjun Adaviyar — Tue, 04 Dec 2018 17:33:58 GMT

Hello Everyone,

We received a request from Tweddle client to have a quote email from Language Cloud, but didn’t want an additional human stage for Authorization.

In the workflow we already have “Send Language Cloud Authorization Email” stage but without Authorization stage.

Quote e-mail not been sent to the Job Creator.

Is it possible to send the authorization email from Language Cloud to job creator without having additional Authorization stage in the workflow?

Please advise.

Thanks,

Arjun Adaviyar

Saving draft versions of projects in ManTra

Tim Paiva — Wed, 21 Nov 2018 17:33:34 GMT

Would it be possible to add in a "Save as Draft" version of a project in ManTra? I know we can save templates but it doesn't quite cover what I'm thinking. I'd like to create my full project in advance of having the final files ready. I would like to create the project complete with name and description and then "save as draft" while I wait for the final files to be ready. Once the files are ready, I attach them and then submit the project. Thoughts?

Changing Phases

Nissreen Issa — Tue, 28 Aug 2018 07:07:37 GMT

Hello,

After I translate a file, I send it for review (I change the phase) the problem is that the reviewer cannot see the translation I did - as if I did not work on the file - but when I reopen the file my work is there. what should I do?

Thank you for the time and help.

I cannot check or visit preview discussions and questions started by me in this forum. may i know why this is happening? Thanks

Paulo Correia — Tue, 27 Mar 2018 15:15:54 GMT

If i try to visit my preview questions and discussions selecting the button 'discussions and questions started by you', im not able to visit any of them. Not sure why this is happening.

Thanks,