Customer Experience

05. Trados Support resources

Ana Sabo — Tue, 21 Jul 2026 13:13:51 GMT

Current Revision posted to Customer Experience by Ana Sabo on 7/21/2026 1:13:51 PM

On this page you will find a list of support resources that are designed to support you as a translator.

Except for the certifications and e-learnings, all the listed resources are free of charge, but may require you to log in using your RWS account details/credentials.

Listed below are the Top FIVE resources available to translators.

1) RWS Community

Select 'Trados Portfolio' - if you are asked to log in, simply use your usual RWS credentials (SSO)

And then select the most appropriate sub-group:

Search for an answer... or ask a question

2) RWS Gateway

Here you can search for support articles and look up specific errors:

https://gateway.rws.com/csm

Remember to select 'Search with Product Filter' so that you look up RWS articles.

3) Live Chat

Would you like to chat with one of our in-house customer experience specialists?

If so, you can now do it via live chat - https://www.trados.com/contact/chat.html

Our Customer Experience team will help you with RWS account related issues (including purchasing and licensing) all the way through to general support issues, and will in most cases provide a resolution.

You can connect with our team members or the AI Bot for live chat support during our extended hours, providing assistance around the clock, every day of the week.

4) Training Videos and Webinars

Did you know we have a large library of pre-recorded training webinars and even our own YouTube channel?

Simply go to https://www.trados.com/resources/?take=9&resourceType=webinar-recording

Scroll through the list and select which webinar you would like. You can watch as many times as you like.

You can sign up for future live webinars as well: https://www.trados.com/events/webinars/

If you prefer to watch short training videos online – then visit https://www.youtube.com/user/sdltrados

In the Playlist section you can find

5) Training and Certification

What better way to learn the software than taking a specialised training course-

https://www.trados.com/learning/certification/

Below are examples of the questions you would come across when taking the exams….

Would you be able to answer the following?

You have the option of purchasing just the certification module on its own which includes Workbook/Manual, Sample Flies, Presentation AND the certification and allows you to work at your own pace allowing you to take the exam when you are ready…

Or you can also take part in the ONLINE LIVE trainings and enjoy being taught by one of our professional RWS trained trainers.

Sign up instructions - Trados Go

Ana Sabo — Tue, 21 Jul 2026 12:07:50 GMT

Current Revision posted to Customer Experience by Ana Sabo on 7/21/2026 12:07:50 PM

Please be aware that the print screens are not from your Account Portal but the steps are the same.

Please note prices from the screenshots are not the current prices and should not be taken as a price offer.

Pricing is subject to change anytime. For updated prices please check out our pricing page: https://www.trados.com/pricing/freelance-translators/

To ensure everything is set up correctly, please follow the steps below:

Visit https://www.trados.com/pricing/freelance-translators/ and choose your desired subscription plan.
Please note: Trados Go is a browser-based license only and does not support project package files (.SDLPPX), as these are designed for desktop workflows and rely on local file access.
Click on your selected subscription plan and fill out the form.

Your email address will be verified for any duplicates. If you ever have/had an annual subscription bought before May 2025, please either contact us for a renewal or register using a different e-mail address.

4. Log in using your email address and password.

5. You’ll then be redirected to the Trados Subscription page where you can confirm your subscription plan.
Click Continue. In the next step, you can optionally add Support & Maintenance. When ready, click Continue again.

On the checkout page, enter all the required details. If you have a coupon code, apply it here, please make sure to fill in all fields marked with an asterisk (*).

Be sure to check both consent boxes before clicking Start My Subscription.

Once complete, click Start my subscription.

After your payment details are verified and everything is in order, you will gain access to your Subscription Account with all relevant details.

To start using Trados Go, simply click "Launch Trados Go", and you’ll be redirected to the browser-based platform.

If you have any questions or encounter any issues along the way, please don’t hesitate to reach out.

For technical issues or questions, please post in the RWS Community Trados Cloud offerings or visit us in chat https://www.trados.com/contact-us/ (the bottom right button).

03. Trados Go

Anca Stoian — Tue, 21 Jul 2026 12:04:40 GMT

Current Revision posted to Customer Experience by Anca Stoian on 7/21/2026 12:04:40 PM

Trados Go is a complete localization platform powered by RWS Language Cloud. Our solution drives the localization cycle end-to-end and powers up professional linguists working with cloud resources.

For more info please visit https://www.trados.com/product/go/

For a detailed guide on how to use Trados Go, please see the articles in this section: Trados Studio 2024 (Trados Cloud Capabilities) -Features and Options

To purchase Trados Go please visit our pricing page: https://www.trados.com/pricing/freelance-translators/

Please note the terms and conditions apply from the very first day you subscribe. The first 14 days are free, but afterwards you'll be automatically charged monthly/yearly, depending on your chosen option.

You have the following options:

1. Trados Go Monthly - monthly contract, you pay monthly

2. Trados Go Annual - annual contract (meaning you commit to paying for a year), you pay monthly

3. Trados Go Annual Saver - annual contract, annual payment (includes support contract).

IMPORTANT! Please note Go - Annual is an annual contract with monthly payments, NOT a monthly subscription that can be cancelled anytime.

If you need the flexibility to cancel after one or more months, please choose Go - Monthly.

If you are located in a reseller area, you can purchase the annual options from your local reseller: https://www.trados.com/partners/resellers/

Monthly options are not available with the resellers at the moment.

Please be aware that the print screens are not from your Account Portal but the steps are the same.

Once you choose your option, this form will appear:

When you subscribe you will receive a 14-day risk free period. During this time you can change your subscription plan anytime, at no additional cost. The changes can be applied immediately or starting with the next invoice.

Please note: There is a verification as part of the process. This verification involves a temporary charge of 1 EUR, which is immediately refunded. Without completing this step, you won’t be able to create an account or subscribe to your desired plan.

A discount coupon may be used at check-out in case a promotion is available at the time of buying Trados Go.

After the 14-day risk free period, you will be charged.

This is how your account looks like: https://account.rws.com/

To use Trados Go, please click Launch Trados Go.

For more info on how to use Trados Go, please refer to our documentation: https://docs.rws.com/en-US/trados-go-1190715/welcome-to-the-trados-go-documentation-1190435

You can also refer to our wikis regarding the cloud capabilities: 07. Trados Studio 2024 (Trados Cloud Capabilities)

For technical issues or questions, please post in the RWS Community Trados Cloud offerings or visit us in chat https://www.trados.com/contact-us/ (the bottom right button).

02. Trados Freelance

Anca Stoian — Tue, 21 Jul 2026 12:03:19 GMT

Current Revision posted to Customer Experience by Anca Stoian on 7/21/2026 12:03:19 PM

Trados Freelance is a powerful CAT tool combining desktop power and browser convenience - designed for a more comprehensive translation experience with advanced features, flexibility, and control. Learn more about Trados Freelance at this link: https://www.trados.com/product/studio/

Trados Freelance can be bought as a monthly/annual subscription. Please note the terms and conditions apply from the very first day you subscribe. The first 14 days are free, but afterwards you'll be automatically charged monthly/yearly, depending on your chosen option.

You can check out our subscription plans at this link https://www.trados.com/pricing/freelance-translators/ If you would like to purchase an upgrade for your perpetual license, please click on the Upgrades tab.

For the subscription, you have the following options:

1. Trados Freelance Monthly - monthly contract, you pay monthly

2. Trados Freelance Annual - annual contract (meaning you commit to paying for a year), but you are charged monthly

3. Trados Freelance Annual Saver - annual contract, annual payment (includes support contract).

IMPORTANT! Please note Freelance - Annual is an annual contract with monthly payments, NOT a monthly subscription that can be cancelled anytime.

If you need the flexibility to cancel after one or more months, please choose Freelance - Monthly.

If you are located in a reseller area, you can purchase the annual options from your local reseller: https://www.trados.com/partners/resellers/

Monthly options are not available with the resellers at the moment.

Please note that the Freelance desktop component does NOT work on a company based domain, it only works on LAN (local area network). For company solutions please fill in this form and our sales representatives will contact you as soon as possible.

Please be aware that the print screens are not from your Account Portal but the steps are the same.

Once you choose your option, this form will appear:

A discount coupon may be used at check-out in case a promotion is available at the time of buying Trados Freelance.

After the 14-day risk free period, you will be charged.

This is how your account looks like: https://account.rws.com/

With Trados Freelance you receive both a desktop and a cloud version. See the above buttons for each.

Also, in the Downloads section you can install Trados or Multiterm.

For more info on how to use Trados Freelance, please refer to our documentation: https://docs.rws.com/en-US/trados-studio-2026-release-1279521/welcome-to-the-trados-studio-2026-release-documentation-261377 and also the videos from here: https://www.trados.com/support/getting-started-with-trados-studio/

For technical issues or questions, please post in the RWS Community --> Trados Studio or visit us in chat https://www.trados.com/contact-us/ (the bottom right button).

02. Trados Freelance

Anca Stoian — Tue, 21 Jul 2026 12:01:33 GMT

Revision 31 posted to Customer Experience by Anca Stoian on 7/21/2026 12:01:33 PM