[6:23 PM]:
When I try to start Trados Studio 2022, I get the error message "The input isn´t a valid Base64 string, because it includes other than a Base64 character". After this, Studio closes, so I can´t use it at all. Can anyone please advise?

Question

[6:23 PM]: 
 When I try to start Trados Studio 2022, I get the error message "The input isn&acute;t a valid Base64 string, because it includes other than a Base64 character". After this, Studio closes, so I can&acute;t use it at all. Can anyone please advise? I&acute;m getting really frustrated with this product.

Ana-Maria Matefi · Answer

Pauliina Frost We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00846860 .

Trados Studio > 2. Trados Studio

[6:23 PM]: When I try to start Trados Studio 2022, I get the error message "The input isn´t a valid Base64 string, because it includes other than a Base64 character". After this, Studio closes, so I can´t use it at all. Can anyone please advise?