I have a problem connecting Trados Studio with the internet although my internet connection is operating. A message pops up saying no internet connection. What shall I do?

Question

Lydia Simplicio · Answer

Ganna Dardeer Is this what you are seeing 
 If yes, then try this: For 2021: c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16\LanguageCloudMachineTranslation.bin 
 For 2022: C:\Users\ [USERNAME] \AppData\Roaming\Trados\Trados Studio\Studio17\ LanguageCloudMachineTranslation.bin 
 Have a good day Lyds

Walter Blaser · Answer

Dear Laura Luide Which version of Studio are you using? 
 If you use Studio 2021 or later and see this message although you do have Internet connection and everything seems to work fine, this is most probably due to a protocol that is blocked by your firewall. 
 Please check the following KB articles for more details: Error message "No internet connection" in Trados Studio 2021 (sdl.com) Trados Enterprise / Live: Consideration when using a proxy to access and/or use RWS Language Cloud (opening URLs and ports) (sdl.com) 
 In my case, it was the ' DNS over HTTPS ' protocol, which RWS uses since Studio 2021 to test the connectivity. In order to find out whether this is the case, point your browser to ' https://1.1.1.1 '. If the Cloudflare website does not show up, then this means that this protocol, is blocked. This was my case and I needed to let it through my hardware firewall to get rid of the warning. Hope this helps. Walter

Lydia Simplicio · Answer

Jürgen Lettner please see if this article helps

Lydia Simplicio · Answer

Hey Jesús Prieto Lovely seeing you here! Did you watch our interview yesterday? I had to cut it short for the purpose of the Elevate event, but the full interview can be found here: https://youtu.be/XCRiza5pf_Q Related to your "No Internet Connection" error - Article 15327 found on the https://gateway.sdl.com , r eferences another article 1949, which then states: For customers without a support contract: request support through our Web Form for TP Licensing & Installation Issues 
 If you dont know how to add the exceptions, I am sure they will help 
 Have a good day! 
 Lyds

Vlad Bondor · Answer

Hi Jesús Prieto , 
 Walter's suggestion (higher-up on this page) is accurate. 
 I'll provide some additional background information regarding this scenario: Studio uses a HTTPS GET request to https://1.1.1.1 in order to check its connection to the Internet. A failure to respond from the URL will trigger the "No Internet Connection" message; even if your computer is connected to the Internet. This happens because your Firewall or ISP (Internet Service Provider) blocks access to this URL. However, the error message is more of a nuissance as Studio functionality (which requires Internet access) shouldn't be affected. Nonetheless, we have flagged this behavior with our engineering team (filed internally under CRQ-24053); we're basically asking them to improve this "check" so that we don't provide incorrect messages to our users. 
 How to identify where the error comes from: try to access https://1.1.1.1 in your Internet Browser. If: 
 
 The page opens in your browser, then there might be a local issue with your Studio installation. If that's the case, one of our Engineers can have a look at that via a remote session. 
 The page doesn't open in your browser, then: 
 
 Access might be blocked by your firewall. The problem here is that Windows Firewall (by default) shouldn't come with any restrictions set to it. So, if you haven't previously added any restrictions here the firewall shouldn't block anything 
 Acess might be blocked by your ISP. There's not a lot we can do here as we don't have control over this aspect. In this situation, a conversation needs to happen with your ISP, you should let them know that https://1.1.1.1 is blocked and that you need it available

Before making any assumptions though, please run try to access https://1.1.1.1 in your browser and we'll take it from there. 
 Hope this helps, 
 Vlad

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I have a problem connecting Trados Studio with the internet although my internet connection is operating. A message pops up saying no internet connection. What shall I do?