Thanks Paul,

I wasn't sure whether the Ideas site was actively monitored, quickly reviewed once in a while, or whether, say, only Ideas with more than 10 votes were checked ;-)

By the way, I was thinking of "unique" as specific to an incident, so that if the same error occurred twice, then a different error number would be displayed to the user each time.

Although the "generic error" might be the same for many incidents, other information collected from the error stack or about the user's Studio settings or system configuration might also be helpful for a specific incident.

Using a unique number also leaves the door open for a more flexible data collection system in the future.

With that said, I really have no idea whether Evzen is correct when he says SDL should have designed the system this way in the first place. I'm not in the field anymore.

Even though I know other programs collect data and display generic error codes, I am not aware of any programs that give the user a unique number that can link their particular incident to the specific database record that was collected for that incident -- while maintaining user anonymity in the database itself.

If other programs are moving in the same direction, then good. That will give SDL more of an incentive to do the same, which means the days of asking users to send error stacks will soon be over :-)

Best regards,
Bruce Campbell
ASAP Language Services

Bruce Campbell said:

Even though I know other programs collect data and display generic error codes, I am not aware of any programs that give the user a unique number that can link their particular incident to the specific database record that was collected for that incident

Mozilla products - see http://kb.mozillazine.org/Breakpad

And here you can see the stats of submitted reports: https://crash-stats.mozilla.com/

Bruce Campbell said:

If other programs are moving in the same direction, then good. That will give SDL more of an incentive to do the same, which means the days of asking users to send error stacks will soon be over :-)

Probably not as simple as that.  You'd be assuming that everyone works online all the time, and that they agreed to participate in the feedback program and always send this data back.  Neither are a given and we still have to support our users whether they agree to this or not.

Hi Halli Rosenbach,

As this happened after installing I think you could get free help ...