2. Cloud Capabilities - Recent Threads

Reset activation of SDL GroupShare 2020

Brian Elkjær Pustelnik — Tue, 17 Feb 2026 12:37:54 GMT

Hi,

We had an older user that used our Trados Studio 2021 and MultiTerm, she (Susanne) has retiered for about 6 month ago, and now we have a new user that are going to use the system, but she can't login to the Translation Memory in Trados Studio - Then I looked at the server, and apparently I have been broken the GroupShare software, and now it wants a activation. But we are running it on a closed network, and therefor I need to reset the activation, can you help me with that?

I assume she can't login to the Translation Memory is bascause of this Groupshare that isn't activated.

Old user: Susanne Jorgensen

New User Birgitte Sahl

Best Regards

Brian Elkjaer Pustelnik

Sydbank

RE: Reset activation of SDL GroupShare 2020

Anca Stoian — Mon, 16 Mar 2026 16:21:49 GMT

Hi Brian Elkjær Pustelnik,

Was this situation solved?

I looked at your company account - and you have a support contract active.

In case this was not solve, please raise a support case from your RWS Account and the technical team will help you.

Best regards,

Anca

Missing Cloud Capabilities for Trados 2024 Professional

Janine Vieler — Mon, 16 Feb 2026 11:19:22 GMT

I am using Trados Studio 2024 Professional, but the "Cloud Capabilities" are missing in my RWS Account. The cloud icon/Menu does not appear in studio. Please enable the Cloud/Language Cloud access for my account.

Cloud Capabilities missing

Janine Vieler — Mon, 16 Feb 2026 11:12:19 GMT

I am using Trados 2024 Professional. My RWS account does not show Cloud Capabilities and I cannot log into Languiage Cloud. Please enable my cloud access

automatic message

bakatuseka badiashile — Fri, 09 Jan 2026 07:30:41 GMT

There is a message that pops up on my trados when I translating a document it reads : Translation provider Threw exception, what could be the reason and the meaning ?

RE: automatic message

Elisa Maxim — Fri, 09 Jan 2026 09:26:32 GMT

Hi bakatuseka badiashile

I assume this is related to Trados desktop, so this is not the right forum for posting this. I think the issue is related to your TM not being upgraded. Please see if this article helps: https://gateway.rws.com/csm?sys_kb_id=2add2ae01b0f9a50772c0dcad34bcb60&id=kb_article_view

Kind regards,

Trados Enterprise: Limits of the Engineering task?

Ian Fafard — Tue, 23 Dec 2025 18:41:56 GMT

Background

My team uses Trados Enterprise (latest version) for project management. Most translators use Trados Studio (2024 SR1 - 18.1.3.6657) as an editor.

When a requester submits a document to us, we typically first prepare it for analysis and pre-translation with an Engineering task. Typically, this preparation involves hiding, moving or removing text.

When the source file is ready, we "Replace the [source] file" with it in Trados Enterprise. We then complete the Engineering task and proceed to the next steps (analysis, pre-translation, translation, etc.).

The problem(s)

As mentioned above, most translators on our team use Trados Studio. This problem only happens in Trados Studio.

Say one translator works on a "heavily" engineered file in Trados Studio. The translator finishes their work, and successfully generates a target file (Shift + F12). However, the file fails to open; MS Office/Windows consistently show an error message.

After investigation and consulting RWS Support, there seems to be a "limit" to the amount of modifications one can do in Engineering.

This was confirmed by RWS Support, who recommended we submit the engineered file as a new translatable, rather than "Replace the [source] file".

The question

What, exactly, are the "limits" of the Engineering task? Is this clearly explained somewhere? I suspect it may be the root cause or other problems we're experiencing.

Working between Cloud and Trados Studio

Leandro Prudencio — Sat, 26 Jul 2025 20:06:18 GMT

It has just been impossible to translate between my SDL Trados PC and Trados Cloud using the Mac. The promise was a smooth transition between cloud and Trados, but this does not happen! That was why i upgraded to Trados 2014.

I get all sorts of weird errors even on a brand new installation of Studio.

Creating the project on cloud, or creating the project on SDL Trados, makes no difference.

It seems like once i start working on the cloud environment, the SDL Trados loses the capacity to open the project, see some of the errors in the screen shots:

I don't have time to troubleshoot and reset installation and go to this and that folder and delete and try again. I really needed it to work so this is very disappointing.
Is there an update that needs to happen?

RE: Working between Cloud and Trados Studio

Elisa Maxim — Mon, 08 Dec 2025 07:56:25 GMT

Leandro Prudencio We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0033774.

RE: Working between Cloud and Trados Studio

Leandro Prudencio — Sat, 06 Dec 2025 21:57:03 GMT

Any fix available for this? My Trados stil does not sync with the cloud.

RE: NMT does not appear on the target segments

Ana-Maria Matefi — Wed, 26 Nov 2025 20:23:01 GMT

Hello Rodanthe Papadiou ,

Please try with a Trados Reset: gateway.rws.com/csm

NMT does not appear on the target segments

Rodanthe Papadiou — Wed, 26 Nov 2025 09:51:36 GMT

Dear all, I am experiencing an issue with SDL Trados 2024. After installing the latest update (prompted by the orange notification bell in the Editor), the software's behavior has worsened: machine translation no longer appears in the settings (I mean in editor-in the target segment). I have checked all relevant parameters—including internet connection, MT provider settings, and general configuration—but the problem persists. Could you please advise or assist in resolving this issue? Many thanks in advance for your help!

RE: Work gone when sent to the cloud platform

Alina Lazar — Mon, 24 Nov 2025 16:33:22 GMT

Hi Ana Aguiar ,

I am sorry to hear about this issue. Please advise the following:

-After saving the project to the Cloud, did you close Studio or reopen it, or did you just reopen the file in the Editor when you observed the change?

-Did you save the file before saving it to the Cloud?

-Was saving it to the Cloud successful? If so, how does it look there? Is the target populated?

Please also note that, unfortunately, a button that reverts the 'Save to Cloud' one does not exist.

Looking forward to hearing from you!

Best regards,

Alina Lazar| RWS Group

Work gone when sent to the cloud platform

Ana Aguiar — Fri, 07 Nov 2025 12:15:22 GMT

Hello!

I had never worked on the cloud platform before and this week I actiovated my Trados Studio 2024 Frrelanca and I needed to give it a go.

I have this big revision project that I've been working on for the last month or so and I needed to make it availabe in the cloud so I could work on it during the weekend at home. I asked in the chat if the was any way of making a project created previously on the desktop available on the cloud and the bor said to click the "Save to the cloud" button. And so I did.

No, I didn't upload the TMKs nor the TBs. I didn't know I had to.

As a result, when I open the project on my desktop now, all the 33.000 segment revised with marked changes are now plain segments waiting to be worked on.

Please help, what can I do? I am on a tight schedule.

My cloud based resources is not working anymore after my subscription renewal

Olti Çela — Fri, 21 Nov 2025 10:07:46 GMT

Hello,

After my subscription renewal I am not being able to use any of the Machine Translation options to the documents that I upload. Can you please help me with this as it is really causing me a lot of problems.

Before my new subscription I would go from project settings to "use" and choose "cloud based resources" and I can't do that anymore. I mean I can not apply any machine translation to my files at all.

Thank you.

RE: Work gone when sent to the cloud platform

Ana Aguiar — Thu, 20 Nov 2025 10:24:49 GMT

Hello Elisa,

No, actually it wasn't solved. I was forced tyo rewind my computer back to the day before this situation happened.

I think there should be an option to undo the button "Save to the cloud".

RE: Work gone when sent to the cloud platform

Elisa Maxim — Tue, 18 Nov 2025 14:42:39 GMT

Hi Ana Aguiar

Was this perhaps solved in the meantime?

Kind regards,

RE: Problem with linking Trados Studio to online account

Sergey Hakobyan — Wed, 05 Nov 2025 16:21:05 GMT

Thank you for your patient responses. I guess my understanding of having a general Trados account and linking it to Trados Studio, along with its possible benefits (dictionary, group sharing, saving history, etc.) differs from reality.

Thank you for your patiencе!

Problem with linking Trados Studio to online account

Sergey Hakobyan — Tue, 04 Nov 2025 16:33:13 GMT

I'm having the same problem linking my Trados Studio to my online account. Could you please help me with this issue?

I know I'm not the first to ask a similar question, but I couldn't find an option to add my post to the existing one.

Thanks.

RE: Problem with linking Trados Studio to online account

Paul Filkin — Wed, 05 Nov 2025 16:07:48 GMT

Sergey Hakobyan

Having said all of that... you could switch to using Grammarly as your spell checker. That works with Trados Studio (if you have the 2024 version which you do) and also any online editing environment you might translate in. Maybe that's a solution for you?

https://www.grammarly.com/

RE: Problem with linking Trados Studio to online account

Paul Filkin — Wed, 05 Nov 2025 16:05:51 GMT

Sergey Hakobyan

[quote userid="191473" url="~/product-groups/trados-portfolio/trados-studio/f/8-cloud-capabilities/59524/problem-with-linking-trados-studio-to-online-account/188883"]What about linking my online account to Trados? Is that possible?[/quote]

You mention your online account a lot, so I better explain briefly what online accounts you could have:

RWS Account
- this is used to place orders, download products, retrieve/reset licences, get support, manage users who share an account with you (if you are an admin on the account)
Trados Cloud
- this is essentially a translation tool in the cloud that you can use (if you have the appropriate licence) to be able to translate from anywhere. It syncs with the desktop environment so you can work on the same projects from any location.
Product specific accounts
- you might have been added to other solutions, like Trados GroupShare or WorldServer for instance. You can log into these applications to work on projects in Trados Studio or sometimes online.

In a nutshell that's probably it, but none of them support synchronisation of your Trados Studio local dictionary. I think the title of this thread is a bit misleading "Problem with linking Trados Studio to online account" because you don't really have a problem with your online account. Your problem is not being able to use a spell checker that remembers what you have corrected or added to your custom dictionary before.

RE: Problem with linking Trados Studio to online account

Sergey Hakobyan — Wed, 05 Nov 2025 15:53:21 GMT

It sounds very logical. I will go over those folders to locate my dictionary. However, some of the words I'm adding to the dictionary have been added periodically, so I'm sure there won't be an update to the dictionary that includes these words next week. What about linking my online account to Trados? Is that possible?

RE: Problem with linking Trados Studio to online account

Paul Filkin — Wed, 05 Nov 2025 15:44:19 GMT

Sergey Hakobyan

ok - in that case you do not need to be logged in anywhere. Your dictionary in this case is stored locally to your machine. Normally here - c:\Program Files (x86)\Trados\Trados Studio\Studio18\HunspellDictionaries\ - if you're using Hunspell; or here if you're using Microsoft 365/Office 2016 (click to run) - %AppData%\Microsoft\UProof\.

If you are not seeing words you know you have added it might be due to using the Microsoft spellcheck and also working in Trados Studio through a remote desktop session, or maybe virtualised environment? When your windows profile is stored on a server or synced between computers (a roaming profile), the UProof folder that holds Word’s custom dictionary can get replaced each time you log on. So if you add new words to Word’s dictionary, those changes may not appear in Trados because:

the profile that Trados loads doesn’t include the latest version of CUSTOM.DIC, or
the network or RDP session restores an older copy of it.

So Trados Studio may be reading a different or outdated version of your custom dictionary because the roaming profile overwrites or desynchronises the file. Does that fit the scenario you are in?

RE: SCORM file type – Is it on the Trados Online roadmap?

Paul Filkin — Wed, 05 Nov 2025 15:18:10 GMT

Ilaria Zambito

I believe SmartCAT supports this via a plugin to Articulate Rise 360. Seems like a nice idea and it works by creating the translation project through their plugin. I believe the project itself is created by unzipping the SCORM package and extracting the files and media elements for translation, then handling the translation with AI. I don't know if this type of requirement is on our roadmap, but we do have integrations to Trados Cloud already through our learning partners such as Flowsparks.

Flowsparks, interestingly enough, do handle SCORM packages. So many of our customers use a product such as Flowsparks to manage their e-Learning projects and can achieve a well managed experience to Trados Cloud that way.

If that doesn't work for you then unzipping the SCORM package could be the way to go and then translate the underlying translatable files (HTML, XML, subtitles, etc) before zipping the package back up again. But you would lose the contextual experience you'd get from Flowsparks.

SCORM file type – Is it on the Trados Online roadmap?

Ilaria Zambito — Tue, 21 Oct 2025 15:13:05 GMT

Hi,

I'm an Online Trados user for a corporate account, and we've recently been asked to translate SCORM files, which are standard packages used for e-learning content.

I wasn’t able to find a corresponding file type in Trados Online, but I noticed that Smartcat supports this file type directly.

Is there any plan to add support for translating SCORM files in Online Trados as well?

Thanks!