2. Cloud Capabilities - Recent Threads

Reset activation of SDL GroupShare 2020

Brian Elkjær Pustelnik — Tue, 17 Feb 2026 12:37:54 GMT

Hi,

We had an older user that used our Trados Studio 2021 and MultiTerm, she (Susanne) has retiered for about 6 month ago, and now we have a new user that are going to use the system, but she can't login to the Translation Memory in Trados Studio - Then I looked at the server, and apparently I have been broken the GroupShare software, and now it wants a activation. But we are running it on a closed network, and therefor I need to reset the activation, can you help me with that?

I assume she can't login to the Translation Memory is bascause of this Groupshare that isn't activated.

Old user: Susanne Jorgensen

New User Birgitte Sahl

Best Regards

Brian Elkjaer Pustelnik

Sydbank

Missing Cloud Capabilities for Trados 2024 Professional

Janine Vieler — Mon, 16 Feb 2026 11:19:22 GMT

I am using Trados Studio 2024 Professional, but the "Cloud Capabilities" are missing in my RWS Account. The cloud icon/Menu does not appear in studio. Please enable the Cloud/Language Cloud access for my account.

Cloud Capabilities missing

Janine Vieler — Mon, 16 Feb 2026 11:12:19 GMT

I am using Trados 2024 Professional. My RWS account does not show Cloud Capabilities and I cannot log into Languiage Cloud. Please enable my cloud access

automatic message

bakatuseka badiashile — Fri, 09 Jan 2026 07:30:41 GMT

There is a message that pops up on my trados when I translating a document it reads : Translation provider Threw exception, what could be the reason and the meaning ?

Trados Enterprise: Limits of the Engineering task?

Ian Fafard — Tue, 23 Dec 2025 18:41:56 GMT

Background

My team uses Trados Enterprise (latest version) for project management. Most translators use Trados Studio (2024 SR1 - 18.1.3.6657) as an editor.

When a requester submits a document to us, we typically first prepare it for analysis and pre-translation with an Engineering task. Typically, this preparation involves hiding, moving or removing text.

When the source file is ready, we "Replace the [source] file" with it in Trados Enterprise. We then complete the Engineering task and proceed to the next steps (analysis, pre-translation, translation, etc.).

The problem(s)

As mentioned above, most translators on our team use Trados Studio. This problem only happens in Trados Studio.

Say one translator works on a "heavily" engineered file in Trados Studio. The translator finishes their work, and successfully generates a target file (Shift + F12). However, the file fails to open; MS Office/Windows consistently show an error message.

After investigation and consulting RWS Support, there seems to be a "limit" to the amount of modifications one can do in Engineering.

This was confirmed by RWS Support, who recommended we submit the engineered file as a new translatable, rather than "Replace the [source] file".

The question

What, exactly, are the "limits" of the Engineering task? Is this clearly explained somewhere? I suspect it may be the root cause or other problems we're experiencing.

NMT does not appear on the target segments

Rodanthe Papadiou — Wed, 26 Nov 2025 09:51:36 GMT

Dear all, I am experiencing an issue with SDL Trados 2024. After installing the latest update (prompted by the orange notification bell in the Editor), the software's behavior has worsened: machine translation no longer appears in the settings (I mean in editor-in the target segment). I have checked all relevant parameters—including internet connection, MT provider settings, and general configuration—but the problem persists. Could you please advise or assist in resolving this issue? Many thanks in advance for your help!

My cloud based resources is not working anymore after my subscription renewal

Olti Çela — Fri, 21 Nov 2025 10:07:46 GMT

Hello,

After my subscription renewal I am not being able to use any of the Machine Translation options to the documents that I upload. Can you please help me with this as it is really causing me a lot of problems.

Before my new subscription I would go from project settings to "use" and choose "cloud based resources" and I can't do that anymore. I mean I can not apply any machine translation to my files at all.

Thank you.

Work gone when sent to the cloud platform

Ana Aguiar — Fri, 07 Nov 2025 12:15:22 GMT

Hello!

I had never worked on the cloud platform before and this week I actiovated my Trados Studio 2024 Frrelanca and I needed to give it a go.

I have this big revision project that I've been working on for the last month or so and I needed to make it availabe in the cloud so I could work on it during the weekend at home. I asked in the chat if the was any way of making a project created previously on the desktop available on the cloud and the bor said to click the "Save to the cloud" button. And so I did.

No, I didn't upload the TMKs nor the TBs. I didn't know I had to.

As a result, when I open the project on my desktop now, all the 33.000 segment revised with marked changes are now plain segments waiting to be worked on.

Please help, what can I do? I am on a tight schedule.

Problem with linking Trados Studio to online account

Sergey Hakobyan — Tue, 04 Nov 2025 16:33:13 GMT

I'm having the same problem linking my Trados Studio to my online account. Could you please help me with this issue?

I know I'm not the first to ask a similar question, but I couldn't find an option to add my post to the existing one.

Thanks.

I cannot use Trados Studio nor the online version. I am getting a Oops something went wrong with a "loading chunk projects failed" message. What can I do?

Elisabeth Clech — Mon, 03 Nov 2025 10:08:42 GMT

What can I do when I get a "loading chunk projects failed" message?

On the online page, I click on "Projects" and I get the above message.

Desperate here....

Elisabeth

Trados Studio Team

Roberta Ravignani — Thu, 30 Oct 2025 07:38:54 GMT

Good morning, I recently upgraded from Trados Studio Freelance 2019 to Trados Studio Freelance 2024 mainly so I could work with Studio Team. However, I have never managed to do so because when my client assigns me a project, I see it in the 'Inbox' but then it does not appear in my Studio, even if I refresh the page. Furthermore, when I click on 'Open in Studio,' it's as if the button doesn't work; nothing opens. Can someone please help me?

Thank you in advance!
Roberta

Access to Trados Live disabled

Maria José Almeida — Mon, 27 Oct 2025 12:44:14 GMT

Dear All,

I'm struggling to get access to Trados Live since Friday, and I'm getting the error message below.

I've tried to reinstall my Trados Studio 2024, but to issue persists. Can someone give an hint about this failure that I've never seen before? Many thanks in advance.

Maria José Almeida

mj.traduscript@icloud.com

UNABLE TO CREATE A CLOUD PROJECT IN TRADOS STUDIO 2024

Michela Rocchi — Wed, 22 Oct 2025 13:26:14 GMT

Hi!

I’m currently using Trados Studio 2024 – version 18.1.2.6370, with an active 12-month subscription to Trados Studio Freelance.

I’m experiencing an issue when attempting to create a new cloud project or save a local project to cloud.

When I try to initiate the project directly from Trados Studio, I receive the attached error message. I’ve also tried creating a cloud project directly from the web browser, but the issue persists.

Your help would be deeply appreciated.

Thank you in advance for your support!

Best regards,

Michela

SCORM file type – Is it on the Trados Online roadmap?

Ilaria Zambito — Tue, 21 Oct 2025 15:13:05 GMT

Hi,

I'm an Online Trados user for a corporate account, and we've recently been asked to translate SCORM files, which are standard packages used for e-learning content.

I wasn’t able to find a corresponding file type in Trados Online, but I noticed that Smartcat supports this file type directly.

Is there any plan to add support for translating SCORM files in Online Trados as well?

Thanks!

Cloud termbases in Studio 2024 - why do I need to sign in separately?

Ralf Lemster — Tue, 21 Oct 2025 08:02:17 GMT

I work in Studio 2024 SR1 and am logged in to our Language Cloud account.
The Termbase Viewer regularly requires a separate login to use the cloud termbase.

Why is that? Is there any workaround?

Cheers, Ralf

Trados Online Editor in the Language Cloud is not loading content from Trados Studio.

Hanora Boyle — Sun, 12 Oct 2025 19:59:23 GMT

When I save a project from Trados Studio to the Language Cloud I can initially access the project in the Cloud and make changes in the Online Editor. However, if I then go back to Trados Studio I get an error message "Object reference not set to an instance of an object". although it allows me to continue working on the project. But if I try to go back to Trados Online Editor again I get an error message "Unexpected Error Loading content in server". The page will not load and it just states "there are no segments to show". So I can't access Trados Online Editor. Why it is not syncing properly and what is the fix? Many thanks

HOW CAN I INSERT AI IN TRADOS STUDIO 19.THANK TO ANYONJE WHO RESPOND

Cristiana Cocco — Sat, 04 Oct 2025 11:50:46 GMT

File Update/Add is grayed out when working on a Cloud project in Trados Studio 2024.

chika suzuki — Wed, 01 Oct 2025 08:16:09 GMT

I am working on a cloud project in Trados 2024 right now. The source file needed to be edited in some sentences, so I changed the source and tried to update the file by right clicking the file name, but the Update/Add File feature and some other features are grayed out. I moved to Online Edit page on Edge and look for the alternative feature on web, but I could not find any similar ones. How can I update file while working on the project.

Cloud termbase does not display on Studio when working on Trados Team projects

Gerardo Velázquez Aldana — Fri, 26 Sep 2025 08:35:57 GMT

I have a client who assigns projects to me via Trados Team. I prefer to work on Studio since the Trados Team Online Editor is really awkward and slow to work with.

Everything seems to be fine except for the Termbase features. In the past, I've seen that the termbase viewer prompts a login window (even if you've already logged in), after which the terminology features work perfectly, but I have no idea how to prompt the window, it's probably random or maybe it only happens once. I don't know and my project manager doesn't either.

This problem has been ongoing through different versions of Studio including 2021, 2022 and now 2024. I thought it would go away after upgrading to 2024, but it just stayed the same. I've installed, uninstalled, repaired and nothing works.

Any ideas?

Can I move a project back from Cloud to local?

Giulia Novati — Wed, 17 Sep 2025 09:43:22 GMT

Good morning,

I have just tried uploading my first project to Cloud, but the experience is far from being what I had expected. All my work - the files I had already translated and confirmed and that showed as 100% on the local project - now are marked as 0%, whereas some other files I hadn't even touched are at 5-10%. It is confusing and will not help me in the slightest, only waste time trying to fix everything.

What happens if I delete the project from the Cloud? Will it erase all progress in the local Studio version, considering the project is now marked as "Cloud project"? I only wish to revert what I have done.

For context, I am using Trados Studio 2022 - Freelance, SR2.

Error al abrir proyecto de Cloud en Studio

Melina Kirkwood — Fri, 12 Sep 2025 19:45:14 GMT

¡Hola! Recientemente instalé Trados Studio 2024 con una licencia anual para freelance. Además comencé a utilizar Cloud Studio para mi primer proyecto. El problema es que al intentar abrir el proyecto iniciado en Cloud en el programa en la PC me salta error y no me permite acceder.

Detalles del error: Error al cargar el proyecto. Índice fuera de los límites de la matriz.

Espero puedan ayudarme. Muchas gracias.

I am using Studio Freelance Plus 2022, and I am unable to access the RWS cloud capabilities via Chrome. Every time I try, I get an error message. I have already changed my account password, but the issue remains. I had no problems before, but this issue st

Ikuo ISHIDA — Mon, 25 Aug 2025 08:04:12 GMT

I am using Studio Freelance Plus 2022, and I am unable to access the RWS cloud capabilities via Chrome. Every time I try, I get an error message. I have already changed my account password, but the issue remains.
I had no problems before, but this issue started occurring this summer. Could you please advise me on how to resolve it?

File in a cloud project

Marlena Bielak — Sat, 23 Aug 2025 15:37:15 GMT

I am trying to open a file in a cloud project I have created in Trados Studio 2024 in order to start my translation. The file does not open while I am double clicking it. A message appears: the file is either being processed (but I doubt it is the case as it is not probable it has been processed for two days) or you have no right to use it. What shall I do?

Regards,

Marlena Bielak

Stanisław Staszic University of Applied Sciences in Piła, Poand

How to update a Cloud project with files changed locally in Studio?

Burckhardt Rueffer — Thu, 14 Aug 2025 20:45:32 GMT

I'm sure this has been asked and answered before, but I can't find anything...

The situation:

Cloud project created with a number of target languages. After the project is published and the initial steps are completed and the files in the Translation stage, someone discovers that we have done very similar files before.
PM assigns the files to himself before the vendor starts.
PM then opens the files in Studio to PerfectMatch. The process completes successfully, and the target files are now to a large extent translated.
At this point, we want to upload/synchronize the locale files back to the cloud project, but we have yet to find an option to accomplish that. The only way we have found is to complete the translation task, but that does not help because there is still work to be done by the vendor.

This is not a small project, so any help would be appreciated.

Value cannot be null when downloading from online editor to studio

Steven Lever — Wed, 06 Aug 2025 06:06:02 GMT

Dear Community,

I created a cloud project from studio, which went fine. I completed the first translation and downloaded the translation from the online editor without issue. However, when I try to open the files in Studio (2024), I keep getting a message that 'Value cannot be null'. I notice that, despite having clicked on the 'download' button in Studio, the size of the files remains '0'. Please see below.

When I click the download button I get a message that I will be notified when the download is complete, but it never is. I also sometimes get a 'failed to load files view' message, as well.

I have tried turning the pc off-on, as well as updating Studio, but nothing seems to work.

Any tips would be appreciated.