1. General - Recent Threads

Secured connection between Groupshare and MS SQL Server?

Yuriy Belik — Thu, 19 Mar 2026 15:04:40 GMT

We are planning to enforce secure connection for our SQL Server and apply certificate as mentioned in MS KB:

https://learn.microsoft.com/en-us/sql/database-engine/configure-windows/configure-sql-server-encryption?view=sql-server-ver17

Is it supported by Groupshare?
Are the any pitfalls or additional Groupshare setting?

I didn’t find specific information in the Groupshare installation guide.

Regards,
Yuri

logged on to GroupShare, but cant connect to termbases, but I can see them

Harald Roald — Sat, 14 Mar 2026 11:36:35 GMT

I have a problem connecting to termbases in GroupShare (I have 2 computers with the same licence, it works on one, but not on the other)

Im correctly logged on to the GroupShare server

I can see the GroupShare termbases - but I cant connect to them, and I get a message that the logon is invalid. Does anyone know how to solve that issue?

I want to limit the access to a server-based translation memory

Eduardo Aravena — Tue, 03 Mar 2026 16:43:28 GMT

Is there any way to give just some people permission to edit a server-based TM within a group? I was able to do that with a file-based TM, but the Access Rights option is not available when I try to do it with a server-based TM.

Not able to log support case for Trados GroupShare

Luciano — Wed, 25 Feb 2026 15:49:45 GMT

I am not able to log a support case for Trados GroupShare even though we have a Level 2 Support and Maintenance Agreement and I am a support user on our account.

When I am forwarded to the support form I am only offered one account to chose. At our organization, we have two RWS accounts, one with SMA and the other without. I can only select the latter and thus cannot log any support tickets.

If someone from RWS reads this, I request help in solving the above issue as well as support with upgrading our Trados GroupShare installation from 2020 SR1 to 2020 SR2.

Thanks in advance.

Client field not publishing in Groupshare when using template

Victor Hernandez — Tue, 24 Feb 2026 16:04:13 GMT

Hello,

We’ve noticed that when a project is created from Groupshare using a template, the Client field does not publish. However, when the project is published directly from Trados Studio (desktop version), the field publishes correctly.

I have created this template from a project with Trados studio desktop. I see the value in the project settings

This is what I see in the template. I don't see the guid for the client. Could this be why? or are we creating the template wrong?

Our groupshare version is 2020 SR2

Our trados studio desktop version is 2022 SR2 - 17.2.12.19268

Thanks in advance

Conversion Xliff to Bcm - languageFile(xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx) failed: Revision and feedback containers are not allowed to be nested!

Victor Hernandez — Fri, 30 Jan 2026 22:32:49 GMT

Hello everyone,

Today one of my collegues reported me the following issue after trying to check out one of our Groupshare projects using the online editor.

It is possible to check it out using trados studio desktop (we are using 2022).

Our groupshare server version is UI: 15.2.0 GS: 15.2.0.1904 - GS 2020 SR2

How can I resolve the issue?

Thank you.

GroupShare "Open in Studio" links do not work any more.

Christian Mohr — Fri, 23 Jan 2026 09:41:32 GMT

Having been an RWS vendor for many years now, I receive my translation and review projects via GroupShare notification mails. Until 2025, I used to click the "Open project in Studio" link, Trados Studio (2022) opened and the XLIFFS and all TMs, termbases, reference and instruction files were at hand.

However, at the end of last year I had to install a new computer and work with Trados Studio 2024 since then. Now the notification mails I receive still contain the link "Open project in Studio", but it does not work anymore. On clicking it, an empty browser tab opens containing nothing but the logs01 server address, but I am not able to open this address (e.g by using the Enter key).

I have the opportunity to download the projects if I open the server in an internet browser, but then I have the XLIFF files only without the accompanying instruction and reference files. The respective project manager always has to send me those files per mail or a download link. This is a very clumsy workaround, and it will be of no avail if I have to open and review a project in the evening when no project manager is available.

The problem persists with both browsers Edge and Google being set as default browsers. Until 2025, I worked with Edge, but I don't know if this is relevant at all.

Is it possible to make the "Open project in Studio" link work again? Do I (or does the project manager) have to activate, change or update a certain setting/option?

Many thanks in advance for any ideas/suggestions!

Kind regards,

Christian

Cannot add language files. One or more already exist. what is this error?

Fanxiang NIE — Mon, 05 Jan 2026 01:33:05 GMT

This shows up when I try to check in new files to an existing project.

I even tried to rename the folder (to avoid bugged duplicate) and re-prepare them, still yield the same result.

What went wrong?

Remove duplicate segments from Groupshare TM

Johannes Purer — Fri, 12 Dec 2025 17:55:10 GMT

Hi,

I need to delete duplicate segments from a Groupshare TM, which have been created during an update of the TM after a project, although I have used the "overwriting" option. This is another annoying behaviour of Studio, but not my question.

I have to deal with the result of this unusual behaviour, as I now have unwanted duplicates in the TM.

I am aware of the function to search for duplicates, the only issue is, that the duplicates are not listed, but only displayed one by one. So I delete one duplicate, go to the next one, delete it, etc. But the search starts always with the first segment. Which also can be annoying, when you do not want delete some of the duplicates, so you have to skip those until you get to one you want to delete.

Maybe this sounds familiar.

Is there another way to do that? There is an app in the Appstore, but that is only for local TMs and it deletes all duplicates. This is not the solution I want, I would want to add also some filter criteria for the duplicates.

Any idea out there?

Many thanks,

Johannes

TS2024 SR1 CU3 (and previous): when opening more than one GS project all projects do get the same name

Jerzy Czopik — Fri, 28 Nov 2025 11:27:06 GMT

I work for a customer with GroupShare. When I open more than one project from his server, ALL projects do get the same name. This is completely useless...

How shall one keep track which project is which? All the same... This is a huge bug for me.

Trados Studio 2022 - windows user issue

Šárka Králíková — Mon, 24 Nov 2025 10:00:21 GMT

I am trying to connect from Trados Studio 2022 Professional (17.2.10.19084) to Groupshare server (Groupshare 2020 SR1 CU13) with Windows user so that this Windows user belongs to different Active Directory than Groupshare server. Services are running under service account that should be enabled for both ADs. But I get following error in Trados Studio:

SDL.ApiClientSDK.GS.UserManagementV2Client - Server returned unsuccessfull status code : Unauthorized, Message : StatusCode: 401, ReasonPhrase: 'Unauthorized', Version: 1.1, Content: <null>, Headers:
{
} Exception TraceId :
FATAL [2025-11-24 10:52:16,508] Sdl.Desktop.Platform.UnhandledException - One or more errors occurred.
System.AggregateException: One or more errors occurred. ---> SDL.ApiClientSDK.GS.Exceptions.NoPermissionException: Server responded with Unauthorized while trying to make a "GET" REQUEST at Url: "">_groupshare_server_url_/.../users.
User might not have permission to perform the attempted request
Full response content: Response status code does not indicate success: 401 (Unauthorized).Content: StatusCode: 401, ReasonPhrase: 'Unauthorized', Version: 1.1, Content: <null>, Headers:
{
}

User "AD\uid" is configured in Groupshare console as a Windows user.

Is there necessary any other configuration?

Thank you.

Problem with tags in Groupshare 2020 SR1 - Internal Error

Juan José Serrano — Thu, 02 Oct 2025 12:40:02 GMT

Hello,

We're having issues with GroupShare and some Word files. After creating the project and finishing the work, the translator can't check it in. I get the message: "Internal error: Multiple tags with the same ID XXX have different start tag properties."

I know this error is due to incorrect tags in the editor, but sometimes I check all the tags and there are no differences. However, if I copy the original text with the tags and translate it, it works. But in a large document, it's impossible to do it one by one. I run the tag check, but with no luck; all segments appear correct.

I have three questions:

1) How can I find out which segment has the tag issue?

2) I can force check in the file the translator has out and see that it's correctly translated, but when I try to download or generate the target file, most of it isn't translated. Why? If the translator was working in GS, why can't I download it as I see it in the editor? If I log in from Trados, I only see the untranslated file...

3) I can't download from the Editor either..

Also, TM doesn't have the strings, so we often lose hours of work. Is there a solution to download the translated files or resolve the issue? Is there any preparation that can prevent these types of errors?

Anyone else having this type of error?

Thanks!!

Workzone Vendor List and GroupShare

Yvonne Rietveld — Fri, 26 Sep 2025 09:04:18 GMT

I am working (as a freelancer) with a Workzone Vendor List to accept jobs. When accepting reviews and the job comes available through GroupShare, I keep getting e-mails saying Flies are ready for you, immediately followed by Assignment removed.

Any idea why this happens?

GroupShare TM gets disabled in Studio 2024

Guadalupe García Román Garcia Roman — Thu, 25 Sep 2025 16:59:19 GMT

Hi everyone! I’m reaching out because I need help with a persistent issue in Trados Studio 2024 SR1 - 18.1.2.6370

Context: I used Trados Studio 2019 with GroupShare server TMs without issues. After moving to Studio 2024, the server TM remains disabled when I open a GroupShare-delivered project and it never enables. For completeness: I briefly saw the same behavior once on a clean Studio 2022 install in the past. I currently keep both 2019 and 2024 installed on the same computer (two licenses). Studio 2019 continues to work perfectly with GroupShare, but Studio 2024 does not connect/enable the TM at project open.

Key symptom:

In projects delivered via GroupShare, the project’s server TM shows as disabled and never enables.
Important: I can open the very same TM via Translation Memories → Maintain and browse/edit it without any problem. So connectivity and credentials appear fine; the failure seems specific to the project-level TM attach/enable path.

Note: I’m aware of threads mentioning a short (~30s) delay before TMs enable in Studio 2024; that’s not my case—here the TM never enables. I also tried the common workaround of renaming the SDLTradosStudio.exe folder with "_old" as suggested in other GroupShare threads, but it did not resolve the issue.

Ask:
Could RWS/Community confirm if there’s a known issue or provide a fix/workaround for this “TM never enables on project open” scenario?

Many thanks in advance!

Authentication Failed (404 Error on /api/authentication/token) After GroupShare 2020 SR1 Update to CU13

Arman Akhmetniyazov — Sat, 20 Sep 2025 02:30:11 GMT

Hello Community,

We are seeking assistance with a critical authentication issue we've encountered after updating our Trados GroupShare 2020 SR1 server from CU05 to CU13.

Problem Summary:

After the update, users are unable to log in to the GroupShare web interface or connect via Trados Studio.

The web interface shows the error: "A request could not be processed by the server. See browser console for details."
The browser's developer console reveals the specific error is: Failed to load resource: the server responded with a status of 404 () /api/authentication/token.

This 404 Not Found error on a core API endpoint suggests a server-side configuration issue.

Troubleshooting Steps Already Performed:

We have carefully followed the guidance in the RWS Knowledge Base.

We initiated the update from CU05 to CU13. Before starting, we backed up our original web.config file as a standard precaution. After the update, when the authentication failed, we consulted RWS Knowledge Base article KB0039503. Following the note in the article, we downloaded the recommended web.config templates for CU12/CU13. We replaced the existing web.config in C:\Program Files (x86)\SDL\SDL Server\Platform\ with the new web_HTTPS_CU12andCU13.config file (correctly renamed to web.config). We then performed a full IIS restart using the iisreset command.

Despite correctly replacing the web.config file as recommended, the issue persists with the exact same 404 error on the /api/authentication/token endpoint.

Since the primary recommended solution (replacing the web.config) has not resolved the problem, we believe there may be a deeper issue, possibly related to permissions, IIS application pool settings, or another configuration change that occurred during the significant jump from CU05 to CU13.

Could anyone in the community offer further advice or suggest what we should investigate next? Are there specific logs in the Windows Event Viewer or GroupShare's own logging that would be most helpful for diagnosing why this API route is not being found?

Thank you in advance for your help.

Trados Groupshare - Export TM - An error occured while processing your request

Bernard Tshilumba — Mon, 15 Sep 2025 14:11:52 GMT

We use Trados Groupshare 2017 in my department. I haven't been able for a while to export from the web interface of Groupshare server-based translation memories for maintenance purposes. The error is "An error occured while processing your request". When I try to import a server-based translation memory from the Trados interface, it doesn't work either. The error message is the "Response status code does not indicate success: 500 (internal server error).

How can we solve this?

Thanks in advance for any help!

"Connection to server failed. Please check your server connection settings, network and internet connections" error message.

Manon Viret — Sun, 14 Sep 2025 02:03:47 GMT

Hi,

I am unable to connect to the GroupShare server of my client and I don't know why because I didn't update anything nor touched any setting. I get the "Connection to server failed. Please check your server connection settings, network and internet connections" error message.

I have tried to update the TLS 1.2 protocol but it doesn't solve the issue.

What can I do? I have tried on SDL 2021 and SDL 2024.

Thank you very much in advance!

How to select a GroupShare server?

Walter Albrecht — Mon, 08 Sep 2025 10:53:02 GMT

In the Trados GroupShare login screen the GroupShare server cannot be changed and the server shown ("">https://ukcpgs01.rws.com/") is said to be unaccessible. How can I change the server address to the correct one?

Trados Group Share 2020 SR2 CU12 update error

Thomas Diedrich — Wed, 27 Aug 2025 09:11:18 GMT

While updating Trados GroupShare 2020 SR1 to SR2 we run into an issue with chef dependency that reads as follows

System.Exception: ConfigureChefDeployments returned with code 1

en Sdl.Distribution.ServerInstall.Wizard.PostInstallStep.<DoConfiguration>b__3_1(Object sender, RunWorkerCompletedEventArgs args)

en System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)

en System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)

en System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

en System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

en System.Windows.Threading.DispatcherOperation.InvokeImpl()

en System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)

en MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)

en System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

en System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

en System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

en MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)

en System.Windows.Threading.DispatcherOperation.Invoke()

en System.Windows.Threading.Dispatcher.ProcessQueue()

en System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

en MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

en MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

en System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

en System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

en System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

en MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

en MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

en System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

en System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)

en System.Windows.Application.RunDispatcher(Object ignore)

en System.Windows.Application.RunInternal(Window window)

en System.Windows.Application.Run(Window window)

en Sdl.Enterprise2.Installers.EnterpriseEdition.Program.Main(String[] args)

We are aware that this type of error has been encountered on previous version and addressed in previous posts.

We’ve tried to:

Change the language of the server to English
Create “Everyone” group
Verify access for “Everyone” and the localized equivalent to the folder C:\ProgramData\SDL\SDLServer1\RaptorDB
Modified the chef recipe and replaced srv_user for the everyone group, and its localized version.
Uninstalled GroupShare and clean installed Trados GroupShare 2020 SR2 and SR1
Installed on a new machine
Verified password ASCII chars under first 127

None of this has worked

Can the reviewers download the reference files from GroupShare in the project that is at Translation phase?

Naomi Kigawa — Mon, 25 Aug 2025 05:12:19 GMT

For Short Turn-around-time job, it is convenient to download the reference file (such as Source or instruction) before Review phase.

Now assigned Reviewer cannot see the project at Translation phase , nor download the reference file.

Reference files does not need to check-out. So downloading reference files does not cause any problem .

Discussion on Plunet integration in the RWS Language Cloud

Helen Kieffer — Thu, 21 Aug 2025 15:13:20 GMT

Dear Community,

We would like to initiate a brief discussion and connect with other existing Trados GroupShare customers who are also using Plunet concurrently.

Background:
We believe that some of us may be interested in transitioning to the RWS Language Cloud. However, this is currently not feasible because the cloud solution has not yet been directly integrated with Plunet.

To effectively convey our needs to Plunet, we would like to unite as many users as possible who:

Use GroupShare and Plunet in parallel today
Would consider switching to the RWS Cloud in the future if there were Plunet integration

If you belong to this group and are interested in integration, we encourage you to share your feedback in this thread. Every voice contributes to making the need visible.

Thank you in advance for your support and participation!

Helen Kieffer
Head of Language Services
La Mobilère Insurance Company Ltd.

Hello! Is it possible to create a sub organization that would be restricted to certain users only?

Caroline Amyot — Wed, 20 Aug 2025 20:14:33 GMT

I have create a Sub Organization and added some specific users.

I asked another member of the team (which was not added to the sub organization) to try to open a project created under the sub organization, and he was able to do so. I was expecting the contrary.

I would like to have this sub organization accessible for specific users only, does someone knows if it is possible?

We are using GroupShare 2020 SR1 and we will upgrade to SR2 soon.

Thanks for you help!

Caroline

No option to add AutoSuggest Dictionaries

Paul van Pelt — Wed, 13 Aug 2025 14:12:28 GMT

Hello,

Recently, I installed TradosStudio2024SR1_18.1.2.6370. Now I want to add my AutoSuggest Dictionary to a GroupShare project, but the option is gone:

AutoSuggest is enabled in the settings.

According to the lead of the project, this is what it looks like on their side:

This is what it normally looks like for me too. Maybe this has to do with the fact that this is a GroupShare project, and I have limited permissions to change settings?

Thanks in advance!

Unable to connect to GS server after updating to Trados Studio 2024 18.1.2.6370

Christophe Huette — Sun, 10 Aug 2025 10:47:11 GMT

Hi everyone,

yesterday evening (8 August 2025), I updated to Trados Studio SR1-18.1.2.6370.

Then I tried to open a new project and got the following error message:

... followed by, after clicking on "OK":

I spent the best part of today (9/8) looking for help and solutions in the knowledge base, here on the RWS Community forums.

The first thing I realized is that many users seem to be facing different issues with that update.

So I tried various suggestions found here and there, including:

- uninstalling the new version and reinstalling the previous version of Studio (TradosStudio2024_18.0.2.3255)

- uninstalling the new version and reinstalling the new version of Studio (TradosStudio2024_18.1.2.6370)

- deleting the server logs08.sdlproducts.com and adding it again

etc etc etc, for a few hours.

The fact of the matter is that I am back to square one, with the above error messages popping up when I try to sign in in the GroupShare.

I have 2 questions please:

1) has anyone else encountered the same (or a related) problem?

2) and if so, of course: has anyone found a solution?

Many thanks for your time and attention.

All the best,

Christophe

Impossible to connect to GS server after updating to Trados Studio 2024 18.1.2.6370

Christophe Huette — Sat, 09 Aug 2025 18:26:57 GMT

Hi everyone,

yesterday evening (8 August 2025), I updated to Trados Studio SR1-18.1.2.6370.

Then I tried to open a new project and got the following error message:

... followed by, after clicking on "OK":

So I tried various suggestions found here and there, including: