2. Licensing and Installation - Recent Threads

RE: Cannot deactivate license

Ana Sabo — Fri, 17 Apr 2026 17:25:19 GMT

HiLaura BENEDIC

Thank you for your reply! I will inform my colleagues.

Kind regards,

Cannot deactivate license

Laura BENEDIC — Fri, 17 Apr 2026 17:12:53 GMT

Hello,

I used to run Trados on a Virtual Machine (VM) on my iMac that I had to delete today due to a bug I could not sort out.

I think my Trados license stayed "stucked" within that former VM.

I tried to deactivate my license through my online session on your platform but it does not seem to work properly.

Could you please help me out by deactivating it for me? I can therefore activate it again on a new VM I just created and on which I reinstalled Trados.

Looking forward to hearing from you,

Kind regards,

L. Benedic

RE: Cannot deactivate license

Laura BENEDIC — Fri, 17 Apr 2026 17:22:10 GMT

It's just been sorted out, you can close and delete this topic.

Many thanks

RE: Cannot deactivate license

Ana Sabo — Fri, 17 Apr 2026 17:17:13 GMT

Laura BENEDIC We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046628.

RE: The borrowed license is expired

Ana Sabo — Fri, 17 Apr 2026 16:54:04 GMT

Garry Hutton We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046625.

The borrowed license is expired

Garry Hutton — Fri, 17 Apr 2026 12:27:30 GMT

Since this morning, when trying to open Trados Studio (Network 2024 License), we have this message :

Studio 2024 was working normally until now.
We have 2 2024 network licenses that we use with LBS.

At no point between yesterday and today were these licenses deactivated.

When clicking "retour", we get the following messages :

When clicking "Oui" (yes) here, we get an error message :

I've contacted LBS Support, but they said to reach out to you as well.

Please help, as this is slowing down our operations quite a bit.

Thanks,

License automatically deactivated

Liliana Mohonea — Fri, 17 Apr 2026 11:29:49 GMT

Hello,

I recently changed my laptop and followed the proper procedure to move my license: I deactivated the activation on the old machine, then installed Trados Studio 2022 on the new laptop and successfully activated it. I also updated to SR2, and everything worked normally for a few days.

However, suddenly the software no longer recognizes the activation and it switched to trial mode. At the same time, when I try “Check for updates”, it shows “No internet connection”, even though my internet is working normally and I can browse other websites.

I have already tried reinstalling Trados Studio, resetting network settings, and testing different connections, but the issue persists.

Could you please help me reactivate the license?

Thank you.

RE: License automatically deactivated

Ana Sabo — Fri, 17 Apr 2026 14:51:13 GMT

Liliana Mohonea We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046615.

RE: License automatically deactivated

Liliana Mohonea — Fri, 17 Apr 2026 13:09:04 GMT

Hi Ana,

Thank you for your response.

I have tried Workaround 2, but the issue persists. I should also mention the exact error message I receive when attempting to activate the license:

“Could not activate this license. No licenses are currently available for the specified activation code.”

Thank you.

RE: How to deactivate Trados Studio without opening the software

Ana Sabo — Fri, 17 Apr 2026 12:43:18 GMT

Dear Erika,

Thank you for your reply.

A license reset is only required when you need to move the program from one PC to another. At the moment, your Freelance Plus version allows the program to be activated on two machines at the same time. However, if you want to install it on a different PC, a reset will be necessary beforehand.

Please do not hesitate to contact us again fi you still need assistance or information.

Kind regards,

How to deactivate Trados Studio without opening the software

Erika Paola Castro Veintimilla — Fri, 17 Apr 2026 07:13:12 GMT

Hello! I hope somebody can provide me with easy steps on to how to return my license to install the software on another computer. The steps provided in the SDL Licensing Online Help explain that the process needs accessing both the RWS account and the product activation wizard to enter the deactivation certificate, but I''m unable to do this. Also, I found there is a way to reset the license, but I don't see this option in my account

I'm trying to figure out how to meet a deadline, while I wait until until the morning to seek the assistance of an IT person to fix the issue why I cannot open Trados in my PC in the first place (WMI issues), so your help will very much be appreciated during this crisis. My current version is Trados Studio 2021 SR2.

RE: How to deactivate Trados Studio without opening the software

Erika Paola Castro Veintimilla — Fri, 17 Apr 2026 12:34:46 GMT

Dear Ana,

You're right! I was able to activate the license offline. It was somewhat confusing, but it might have seemed so because I'm sleep deprived.

Once I can get my regular PC to work, should I do anything about the license? Anca mentioned I'd need to reset. Should I do this before opening Trados on my regular PC?

I appreciate your help.

Erika

RE: Cannot deactivate license – offline ticket not working

Ana Sabo — Fri, 17 Apr 2026 12:17:37 GMT

克彦須藤 We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046578.

Cannot deactivate license – offline ticket not working

克彦須藤 — Fri, 17 Apr 2026 12:03:40 GMT

Hello,

I am experiencing a licensing issue with SDL Trados Studio 2019 Freelance Plus.

I contacted RWS support via the contact form and received an offline deactivation ticket. However, the process still fails:

Online deactivation returns error 403
Offline deactivation via Trados fails due to entitlement error
Using the offline deactivation ticket in my RWS account also results in an error when confirming

It seems that the license cannot be deactivated due to a server-side inconsistency.

Could a moderator or RWS staff please assist or reset my license activation?

P.S.

I have already contacted RWS via the contact form and received an offline deactivation ticket, but it does not work.

I was advised to create a support case via the Community, so I am posting here.

Could an RWS staff member please assist?

Thank you very much.

RE: How to deactivate Trados Studio without opening the software

Ana Sabo — Fri, 17 Apr 2026 11:39:04 GMT

HiErika Paola Castro Veintimilla

From the screenshot attached you have the same information my colleague shared above.

As you still have an extra activation available, please try the offline activation How to activate your Trados Studio perpetual license offline, and let me know if you still have issues.

Kind regards,

RE: License automatically deactivated

Ana Sabo — Fri, 17 Apr 2026 11:34:24 GMT

HiLiliana Mohonea

Please try a Trados reset following the steps from Workaround 2 - Repairing your installation of Trados Studio - RWS Customer Support.

If the issue persists, please let me know and I will open a ticket.

Kind regards,

RE: How to deactivate Trados Studio without opening the software

Erika Paola Castro Veintimilla — Fri, 17 Apr 2026 10:39:58 GMT

Dear Anca,

Thank you very much for your answer.

However, that's not how I see my license in my account. See below:

When I try to open the software in the other device, the product activation wizard shows that the license has expired. I remember that one of my previous versions was Plus, but I dropped it formy most recent upgrade (which I obviously regret now).

Could you please help me figure this out?

Erika

RE: How to deactivate Trados Studio without opening the software

Anca Stoian — Fri, 17 Apr 2026 08:26:44 GMT

Hi Erika Paola Castro Veintimilla

You have a Plus license and one of the activation fulfillments is free:

You can activate Trados on a different computer - you can use offline or online activation, please see the playlist with the videos for these procedures:

https://www.youtube.com/playlist?list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz

After you use the free activation, you can reset the other as indicated in the procedure here, and you need to select the older date to reset: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Best regards,

Anca

RE: Reinstallation of Studio 2021

Anca Stoian — Thu, 16 Apr 2026 09:24:29 GMT

Michèle Voyer We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046397.

Reinstallation of Studio 2021

Michèle Voyer — Thu, 16 Apr 2026 09:22:27 GMT

I need help to reinstall Studio 2021. I cannot reopen Studio. I get a message error, same as before desinstalling to reinstall.

Want to deactivate and active the licence with other user and other system

Shraddha Singh — Wed, 15 Apr 2026 12:50:22 GMT

Hi Team,

As I will be leaving the organisation tomorrow, I need to deactivate the licence from my name and get the same shifted to another user.

Please help us with the doing the same.

RE: Want to deactivate and active the licence with other user and other system

Anca Stoian — Wed, 15 Apr 2026 13:37:32 GMT

Shraddha Singh We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046294.

RE: I can neither reset my Passolo 2022 license online nor can I deactivate it offline.

Sorin Perta — Wed, 15 Apr 2026 13:36:45 GMT

Klaus Hoch We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046293.

I can neither reset my Passolo 2022 license online nor can I deactivate it offline.

Klaus Hoch — Wed, 15 Apr 2026 13:34:46 GMT

I can neither reset my Passolo 2022 license online nor can I deactivate it offline.

RE: Want to deactivate and active the licence with other user and other system

Shraddha Singh — Wed, 15 Apr 2026 13:24:49 GMT

Sorry to message again, but this is a priority request