2. Licensing and Installation - Recent Threads

RE: Trados Studio 2022 のライセンス再アクティベーションについて（2022のライセンスは2021からの無償アップグレードしたもの。さらに、古いPCが壊れてしまいログイン不可能な状態）

Yukiko Takahashi — Sun, 16 Aug 2026 07:07:36 GMT

Hi Anca,

Thank you very much for the information.

I apologize for my delayed reply, as I was unable to check the message earlier.

I am afraid that my situation may not have been fully conveyed, so I would like to explain the current circumstances again:

The computer on which Trados Studio 2022 was installed has completely broken down, and I can no longer access or operate it in any way.
Because of this, I would like to use the Trados Studio 2022 license (not 2021) that was applied to the broken computer on my new computer. In other words, is it possible to deactivate or cancel the license that was tied to the broken machine and activate it on the new one?
If the action described in point 2 is not possible, I will need to install Trados Studio 2022 again on my new computer, which has never had Trados activated before. Is it possible to perform a fresh installation and activation of Trados Studio 2022 on a new PC?

Could you kindly advise me regarding points 1, 2, and 3? I sincerely appreciate your support and look forward to your reply.

Best regards,

Yukiko Takahashi

Trados Studio 2022 のライセンス再アクティベーションについて（2022のライセンスは2021からの無償アップグレードしたもの。さらに、古いPCが壊れてしまいログイン不可能な状態）

Yukiko Takahashi — Sun, 14 Jun 2026 07:42:09 GMT

Trados Studio 2021 を購入し、その後 2022 に無償アップグレードした記憶があります。

以前使用していたパソコン（2019/2021/2022 をインストール）が故障し、起動できない状態のため、ライセンスの返却（非アクティブ化）ができません。

新しいパソコンで Trados Studio を使用したいのですが、どのライセンスを使用すべきか、また再アクティベーションの方法についてご案内いただけますでしょうか。

また、登録メールアドレスについて、ライセンス購入時のアドレスと、コミュニティ登録に使用したアドレスが異なる可能性があります。必要な情報があればお知らせください。

どうぞよろしくお願いいたします。

URGENT – Trados Studio 2024 license reset limit reached after failed activations

Marie-Luise Pesch — Tue, 11 Aug 2026 22:12:35 GMT

Subject: URGENT – Trados Studio 2024 license reset limit reached after failed activations

Hello,

I urgently need assistance with my perpetual Trados Studio 2024 Freelance license.

Following a system migration, I was unable to activate Trados Studio 2024 SR1. The license remains shown in my RWS Account as 1 in use / 0 available, although Studio is no longer activated locally.

I have now identified a likely cause of the failed activations: after the migration, my Windows computer name contained the German special character “ä” (MLP-Surface-Hauptgerät). I have changed the computer name to MLP-Surface and restarted Windows.

I have also cleaned the local licensing state as recommended for Studio 2024:

Studio.lic was renamed to Studio.old.lic

the SafeNet Sentinel System folder was renamed to System_old

Windows was restarted afterwards

However, the RWS Account still shows the license as 1 in use / 0 available.

Due to the previous unsuccessful reset/activation attempts, I have now reached the maximum of three license resets within 12 months, so I can no longer reset the license myself.

Could you please reset/release the license server-side and, if necessary, reset my self-service reset counter so that I can activate Studio 2024 SR1 on the computer MLP-Surface?

This is urgent as I need Trados Studio for my daily work.

Thank you very much. MLP

RE: URGENT – Trados Studio 2024 license reset limit reached after failed activations

Paul Danaher — Sat, 15 Aug 2026 19:50:22 GMT

I don’t want to seem importunate, Anca, but your original reply to me was a week ago today, and I’m beginning to worry.

Paul Danaher

RE: URGENT – Trados Studio 2024 license reset limit reached after failed activations

Caroline Rösler — Thu, 13 Aug 2026 15:48:07 GMT

Hi Anca,

thank your for this update. I will post my own query.

Best wishes,

Caroline

RE: SDL Trados Studio 2021 Freelance activation fails

Anca Stoian — Thu, 13 Aug 2026 09:48:02 GMT

You're welcome Elena! Have a beautiful day too!

Best regards,

Anca

SDL Trados Studio 2021 Freelance activation fails

ELENA CLAYTON — Thu, 13 Aug 2026 07:46:58 GMT

Hello, I am trying to activate my license on my new laptop but it does not work. I tried to deactivate the licence on my Thanold laptop a few times but failed. I tried to activate on the new laptop and got the message: Could not activate this license. No licenses are currently available for the specified activation code. I am really stuck... Could you please help me? Thanks in advance!

RE: SDL Trados Studio 2021 Freelance activation fails

ELENA CLAYTON — Thu, 13 Aug 2026 09:46:11 GMT

Hi Anca, I have activated the license. Thanks a lot for your help! Have a lovely day.

RE: SDL Trados Studio 2021 Freelance activation fails

Anca Stoian — Thu, 13 Aug 2026 09:38:29 GMT

Hi Elena,

The reset is done from your RWS Account, you have a single user license, you can activate it only on one computer. The activation should be done on the computer where the license is, the reset can be done from any computer, because it is done from the RWS Account in the web browser.

Best regards,

Anca

RE: SDL Trados Studio 2021 Freelance activation fails

ELENA CLAYTON — Thu, 13 Aug 2026 09:33:03 GMT

Hi Anca, thank you got your reply. Shall I resent licence on my old laptop or the new ( on which I would like to activate the licence)? Thanks,

RE: SDL Trados Studio 2021 Freelance activation fails

Anca Stoian — Thu, 13 Aug 2026 07:56:29 GMT

Hi ELENA CLAYTON,

Please reset the license from your RWS Account as indicated in the article below, currently the license appears In Use:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Best regards,

Anca

RE: Cannot deactivate Trados 2019

Yoshiko Furuhashi — Thu, 13 Aug 2026 07:27:17 GMT

OK. Thank you. I'll await further information then.

Cannot deactivate Trados 2019

Yoshiko Furuhashi — Wed, 12 Aug 2026 20:41:59 GMT

Hello. I am running Studio 2019 on two computers. I want to deactivate the software on one of these machines. I have been able to get a deactivation authorisation, but I have not been able to generate a deactivation certificate, so the deactivation process is blocked. Please help.

RE: Cannot deactivate Trados 2019

Anca Stoian — Thu, 13 Aug 2026 06:13:01 GMT

Yoshiko Furuhashi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0057370.

RE: URGENT – Trados Studio 2024 license reset limit reached after failed activations

Anca Stoian — Thu, 13 Aug 2026 06:10:49 GMT

Hi Caroline Rösler

We cannot verify another user's account if they do not make their own post, we cannot check your information from Marie-Luise's post.

We actually advise using computer names without special characters like the letter you indicated.

If you cannot reset the license by yourself, please make your own post so we can verify your account and open a case to have the license reset.

Best regards,

Anca

RE: URGENT – Trados Studio 2024 license reset limit reached after failed activations

Caroline Rösler — Wed, 12 Aug 2026 23:23:23 GMT

Dear Anca,

could you have a look onto my account too, please?

I have the same issue and I already used all my reset counts. I would like to know if Marie-Luise's assumption regarding the special character in the workstation name is correct as my workstation name contains the letter "ö" (and I would like to maintain it...).

Thank you in advance for your help.

Best wishes,

Caroline

RE: Cannot deactivate Trados 2019

Yoshiko Furuhashi — Wed, 12 Aug 2026 22:15:28 GMT

Hello again. Thank you for your reply. I should have explained a bit more in my above post. I use Trados on two PCs. I need to deactivate Trados on one of these, because I intend to wipe and reset the machine. (It is a Windows 10 machine, by the way.) Yes, I did reset the licence for one of my Trados activations, but the licence reset did not result in deactivation. I can still open Trados on both PCs! My concern is that, if I just reset a PC without deactivating Trados on it, then I will not be able to reinstall the software on that machine. I attach the "deactivation failed message that I get when I try to generate a deactivation certificate. Please advise what to do.

RE: Cannot deactivate Trados 2019

Sorin Perta — Wed, 12 Aug 2026 20:51:18 GMT

Hello Yoshiko Furuhashi

I``ve checked your account and one of the licenses is available for activation, which means that the deactivation was successful. If you want to activate your license on a new PC, you`ll have to do it offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784

In case you have Windows 11 installed on the new PC, follow these steps before activating the license: In Windows search bar type "Device Manager" and open it and then go to: Network Adapters - Action - Add Legacy Hardware - Install the hardware that I manually select from a list - Network adapters - Choose a network adapter (Microsoft > Microsoft KM -Test).

Thank you,
Sorin

RE: URGENT – Trados Studio 2024 license reset limit reached after failed activations

Anca Stoian — Wed, 12 Aug 2026 06:08:47 GMT

Marie-Luise Pesch We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0057257.

RE: There are no dotted boxes on my welcome page

Ana Sabo — Tue, 11 Aug 2026 15:33:32 GMT

HiXIN TANG

Please accept our apologies for the delayed response.

We’re sorry to hear about the experience you had with the program. We’d be happy to look into this and see how we can help.

If the issue is still affecting you, could you please provide us with [relevant details], and we’ll investigate further?

Thank you for your patience and understanding.

There are no dotted boxes on my welcome page

XIN TANG — Sat, 21 Mar 2026 11:18:56 GMT

Today I purchased the Freelance software, downloaded it, and installed it. However, there is nothing on the welcome page, and there are no dotted boxes either.

No puedo recuperar la licencia

Ana Maria Gamero Andueza — Mon, 29 Jun 2026 11:38:26 GMT

Entregué mi licencia por cambio de ordenador y ahora desde el nuevo no puedo obtener el ID de instalación y me sale este mensaje:

Los criterios de bloqueo indicados en la concesión de derechos no se pueden recuperar de este ordenador. Esperado: VLS_LOCK_DISK_ID, VLS_LOCK_ETHERNET

Cómo puedo recuperar mi licencia?

RE: No puedo recuperar la licencia

Ana Sabo — Tue, 11 Aug 2026 15:30:45 GMT

Hola Ana Maria Gamero Andueza

Lamento la demora en mi respuesta.

¿Podría indicarme, por favor, si el problema sigue presentándose?

Muchas gracias y saludos,

RE: Licensing problem

Anca Stoian — Tue, 11 Aug 2026 10:29:57 GMT

Hi Marián Moravčík,

If you changed computers or did some changes on the computer operating system and did not deactivate Trados before doing that, Trados will need to be reactivated on that computer. Trados does not deactivate by itself, it needs to be done manually or if that is not possible, to be reset from the RWS Account.

Your license appears In Use:

The last time it was activated was in 2022.

Please reset the license to return it as Available and then you can use the activation code to activate Trados, here is how to reset it:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Best regards,

Anca

Licensing problem

Marián Moravčík — Tue, 11 Aug 2026 10:23:49 GMT

My installation of Trados Studio 2022 suddenly refuses to launch. It annonces that my license is expired and it then stops not doing anything. But this is not the case, I have purchased a perpetual license, and it is active in my account, under code :xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

The Studio forces me to activate the license, despite it is active in my account, and after entering the code into the Studio, it send me a message that no such license exists, allowing me to activate offline. But I have no "Activation Certificate", which is demanded, but I have no possibility to gain any from my account - no such option.

I am extremely confused and annoyed, as I have an urgent deadline, and I am not able to use my purchased product.

Marian Moravcik