2. Licensing and Installation - Recent Threads

SDL Trados Studio 2021 Freelance activation fails

ELENA CLAYTON — Thu, 13 Aug 2026 07:46:58 GMT

Hello, I am trying to activate my license on my new laptop but it does not work. I tried to deactivate the licence on my Thanold laptop a few times but failed. I tried to activate on the new laptop and got the message: Could not activate this license. No licenses are currently available for the specified activation code. I am really stuck... Could you please help me? Thanks in advance!

Cannot deactivate Trados 2019

Yoshiko Furuhashi — Wed, 12 Aug 2026 20:41:59 GMT

Hello. I am running Studio 2019 on two computers. I want to deactivate the software on one of these machines. I have been able to get a deactivation authorisation, but I have not been able to generate a deactivation certificate, so the deactivation process is blocked. Please help.

URGENT – Trados Studio 2024 license reset limit reached after failed activations

Marie-Luise Pesch — Tue, 11 Aug 2026 22:12:35 GMT

Subject: URGENT – Trados Studio 2024 license reset limit reached after failed activations

Hello,

I urgently need assistance with my perpetual Trados Studio 2024 Freelance license.

Following a system migration, I was unable to activate Trados Studio 2024 SR1. The license remains shown in my RWS Account as 1 in use / 0 available, although Studio is no longer activated locally.

I have now identified a likely cause of the failed activations: after the migration, my Windows computer name contained the German special character “ä” (MLP-Surface-Hauptgerät). I have changed the computer name to MLP-Surface and restarted Windows.

I have also cleaned the local licensing state as recommended for Studio 2024:

Studio.lic was renamed to Studio.old.lic

the SafeNet Sentinel System folder was renamed to System_old

Windows was restarted afterwards

However, the RWS Account still shows the license as 1 in use / 0 available.

Due to the previous unsuccessful reset/activation attempts, I have now reached the maximum of three license resets within 12 months, so I can no longer reset the license myself.

Could you please reset/release the license server-side and, if necessary, reset my self-service reset counter so that I can activate Studio 2024 SR1 on the computer MLP-Surface?

This is urgent as I need Trados Studio for my daily work.

Thank you very much. MLP

Licensing problem

Marián Moravčík — Tue, 11 Aug 2026 10:23:49 GMT

My installation of Trados Studio 2022 suddenly refuses to launch. It annonces that my license is expired and it then stops not doing anything. But this is not the case, I have purchased a perpetual license, and it is active in my account, under code :xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

The Studio forces me to activate the license, despite it is active in my account, and after entering the code into the Studio, it send me a message that no such license exists, allowing me to activate offline. But I have no "Activation Certificate", which is demanded, but I have no possibility to gain any from my account - no such option.

I am extremely confused and annoyed, as I have an urgent deadline, and I am not able to use my purchased product.

Marian Moravcik

Passolo 2022 and Java Add-In

Morven Pizanti — Mon, 10 Aug 2026 13:15:17 GMT

We purchased the Java Add-In for Passolo 2022 and it is not active.
How do we get this activated.

Deactivation onlline doesn't seem to work.

peter valkenet — Mon, 10 Aug 2026 11:01:17 GMT

I try to deactivate offline (because I can't reset the license anymore, after 3 times in the last year), but I get the message: 'An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request.' I've tried 3 times. What should I do now? Trados 2024 won't start, it's deactivated.

HELP! The license offline deactivation help isn't helping

Paul Danaher — Fri, 07 Aug 2026 12:15:45 GMT

One PC crashed, the other had to be restored. I’m working with Windows 11 Home, downloaded Studio 2024 SR1. I started to deactivate one Freelance Plus license, and I have the Deactivation Authorization. However, the Help for offline deactivation says

Step 2: Generate the Deactivation Certificate

On the computer with the SDL application, display the Product Activation dialog box..
In the Product Activation dialog box, click the Deactivate offline link. The Offline Deactivation page is displayed.

There is no Deactivate offline link, so I’m stuck!

HELP, please!

Is there a problem with RWS downloads currently?

Paul Danaher — Wed, 05 Aug 2026 21:50:29 GMT

I’m trying to download the Studio 2024 SR1 and the downloads keep starting and then crashing with the error message “Couldn’t download – Network issue" I’ve tried switching to an alternative ISP but I get the same response. Is anyone else having trouble?

Trados Studio 2021 activation fails after license reset ("No licenses are currently available" / StatusCode 210150)

Veronique Widner — Tue, 04 Aug 2026 21:51:03 GMT

Hi everyone,

I'm hoping someone has experienced this issue before.

I have a perpetual Trados Studio 2021 Freelance license. My old computer is no longer functional, so I'm trying to activate Trados on my new Microsoft Surface Laptop (Windows 11).

I've already spent several hours troubleshooting and have tried everything I could think of, including:

Resetting the license multiple times through my RWS Account.
Reinstalling Trados Studio 2021 SR2.
Restarting my computer.
Confirming that I'm using the correct activation code.

After resetting the license, my RWS Account correctly shows:

Users: 1
In Use: 0
Available: 1

However, as soon as I attempt to activate Trados, the activation fails with the following message:

"Could not activate this license. No licenses are currently available for the specified activation code."

Immediately afterward, my RWS Account changes back to:

Users: 1
In Use: 1
Available: 0

Earlier during troubleshooting, I also received the following error:

StatusCode: 210150 – The specified lock code is invalid.

It seems as though the licensing server reserves the license during activation, but the activation never completes successfully.

I contacted RWS Support, but because my Support & Maintenance Agreement has expired, they directed me to the Community instead.

Has anyone experienced this behaviour before or found a solution? Any suggestions would be greatly appreciated.

Thank you in advance!

Licence activation not working on new laptop

Matthew Rockey — Sun, 02 Aug 2026 14:22:00 GMT

Hi there, I would like to please request some help with the following issue.

Product: SDL Trados Studio 2019 Freelance SR2 CU8 (15.2.8.3007)
Operating system: Windows 11 x64 (ASUS Zenbook S 14 UX5406SA, Intel Core Ultra 7 258V)
I successfully deactivated my licence on my old laptop via my RWS account before installing on the new laptop.
I downloaded the latest available installer from my RWS account and performed a clean installation.
The installation completed successfully with no errors.
Online activation fails every time with:
"Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. The remote server returned an error: (403) Forbidden."
The Internet connectivity check succeeds.
Offline activation also fails:
No Installation ID is generated (field remains blank/greyed out).
Entering the activation code causes the error:
"The requested service is not available: Sdl.Desktop.Platform.Services.ITelemetryService."
I have already:
uninstalled and reinstalled Studio,
restarted Windows,
run Studio as Administrator,
confirmed that the licence was deactivated on the old computer.

Could a moderator please check my licence/activation record or open an internal licensing support case?

Trados Studio not starting

Sarah Forget — Fri, 31 Jul 2026 02:07:21 GMT

I am having a frustrating issue withTrados not starting at all. This is a new installation and I have not had time to craete any projects or install any plugins. I have only started the application and added my licence. Then, ourt of the blue, the following message appeared:

"Trados Studio has not finished removing the last uninstalled plug-in. Restart trados Studio after closing all active instances."

I have followed the advice on this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039323&_gl=1*scugsd*_gcl_au*MTkxODAyNDEzNS4xNzg1NDU4Nzc2*_ga*MTQzNDIyMjYxNi4xNzg1NDU4Nzc3*_ga_J0Z9C6G83T*czE3ODU0NTg3NzckbzEkZzEkdDE3ODU0NjE2NjUkajU0JGwwJGgw

I have repaired, uninstalled, ran as administrator (I also installed as administrator) and even restored my computer to a previous point. However nothing works. Trados now just starts loading as usual and completely stops without doing anything.

I am very familiar with Trados but I am only starting using Trados 2024. I have no other instances of the software on this computer. In fact, this is a new computer so no instance of Trados has ever been installed.

Could you please help me fix this issue?

Thank you,

Sarah

Quallcome Snapdragon Elite processors compatibility question

Selim Dentes — Thu, 30 Jul 2026 12:07:36 GMT

Is the Trados Studio Freelance Plus 2024 or the new 2026 works with Quallcome Snapdragon Elite processor Computers? I would like to buy the Asus Vivabook S15 (X1E78100) laptop. But I am not sure if the software will run with such processors?

Verify my cloud account and subscription on the server side. It appears that my account information or project quota may not be updating correctly.

Ana Bardi — Wed, 29 Jul 2026 17:43:28 GMT

I have now completed several troubleshooting steps:

I removed my old browser registration.
I logged in again.
I am still receiving the message:
"There was an error in our system! Retrying..."
Clicking Details shows that the request to /lc-api/accountusers/v1/accountusers/me returns a 404.
I am also still unable to create new cloud projects because the system reports that I have reached the maximum number of active projects, even though I have deleted my previous projects.

Could you please verify my cloud account and subscription on the server side? It appears that my account information or project quota may not be updating correctly.

Maximum number of projects have been reached on the browser-based version of Trados on a Mac

Ana Bardi — Wed, 29 Jul 2026 17:37:16 GMT

Thank you for your suggestion.

I should clarify that I am using the browser-based version of Trados on a Mac. I do not have the Windows desktop version of Trados Studio installed.

Because of that, I don't have the Projects.xml file or the Windows folder you mentioned.

Is there an equivalent way to refresh or reset the project list in the browser-based version, or could this issue be related to my account on the server?

Thank you.

404 – The resource you are trying to access was not found.

Ana Bardi — Wed, 29 Jul 2026 17:35:25 GMT

When I want to log in, I get this message:

There was an error in our system! Retrying in 48 seconds... Please contact support if the problem persists. Details | Logout

When I clicked Details in the error message, the application attempts to access the following endpoint:

eu.cloud.trados.com/.../me

The request returns:

404 – The resource you are trying to access was not found.

This makes me wonder whether my account information is not being retrieved correctly.

I am also experiencing another issue in which the browser application reports that I have reached the maximum number of active projects even after deleting existing projects.

Could these two issues be related to my cloud account configuration or a server-side problem?

Please let me know if you need any additional information, screenshots, or browser console logs.

Cannot activate my license online or offline, I dont get an installation ID by my laptop.

Evgenia Raftopoulou — Wed, 29 Jul 2026 10:51:50 GMT

I was working with Studio without any problem, but suddenly, Studio has been deactivated from my laptop, even though my account showed that the license is in use. I went to my RWS account and I made a reset of my license. After resetting, the license became available for use again and I tried to activate it offline. Studio asks for an installation ID, and my machine does not provide it automatically. I tried a solution decribed here in the forum, from Device Manager/Network Adapter etc but it didn't work. The instructions for getting a new installation ID described in another thread do not apply to my system and are too difficult to understand. I have Windows 10 and a licence for Trados Studio 2022 Freelance. Please help!!

SDL License upgrade and migration

Enric Tortajada — Wed, 29 Jul 2026 09:49:23 GMT

We've bought some SDL Trados upgrades for some of our licenses and we also want to move Trados License Manager to a new server. For both cases we new to deactivate licenses on License Manager. The problem is that we can't do that initial step. As we ask to deactivate licenses we get and Ciould not connect to the activatoin server. Error ID: 8277831. Server has Internet, we've test with the Firewall deactivated. SDL IT support made the installation manually on our server cause we had problems on previous upgrades.

Many thanks,

Hello. I need to transfer my Trados 2019 Freelance license to a new PC. Online deactivation fails, and I cannot reset it in my profile. Please perform a Force Return for my activation code

Valentina Barysava — Wed, 29 Jul 2026 08:30:32 GMT

I can’t transfer SDL Trados 2019 Freelance to my new laptop. When I select the option to take part in the client feedback survey, the website won’t open.

Evaluation Expired [210026]

Vinicius Rodrigues — Tue, 28 Jul 2026 19:15:11 GMT

My HD was formatted. I reinstalled Trados Studio 2022. I reset my license, but that did not work. I keep getting the following error message: "Evaluation expired [210026]". Can anyone help me? I have renamed some folders by adding '_old' to them, but that did not work either. Is there a way of creating a support ticket? Thank you.

Deactivating Trados Studio 2021 Freelance offline and activating it on a new laptop.

Mikael Axland — Tue, 28 Jul 2026 16:21:55 GMT

Hi Fran,

I understand, but I have tried to deactivate offline and also tried to find a way to get in touch with support in order to log an errand, but failed.

Apparently I simply do not understand how to navigate on your website in order to log a support case.

I hope you can help me so I can just activate my Trados Studio 2021 Freelance on my new laptop.

Thanks for your support.

With warm regards,

Micke

Licensing reset error 210150

Juli Azevedo — Tue, 28 Jul 2026 14:21:53 GMT

Hello!

I've tried to reset my Trados Studio 2024 Freelance perpetual license via my account, but I keep getting Error 210150 (SNTL_LOCK_CODE_INVALID).

It might be happening because I've recently changed PCs and I forgot to deactive my activation code before changing machines.

I understand the support for licensing is free but I can't find where to request it on the RWS webiste.

Could anyone help me how to get in touch with the licensing team so I can ask then to reset my activation code manually, please?

Thanks ever so much in advance.

Kind regards,

Juli Azevedo

Unable to deactivate Trados 2022 from a crashed computer

Silvia Montanari — Tue, 28 Jul 2026 11:59:59 GMT

Hello everyone,

I have a perpetual license for Trados Studio 2022 Freelance Plus which I’d need to transfer to a new computer after my previous hardware suddenly crashed.

My only license still displays as active in my account, so I’d need to deactivate it first.

However, my older PC can’t even be turned on anymore, so I can’t do that offline, and the online deactivation procedure doesn't work either.

So, to sum up: I need to deactive the older license and reactivate/relicense the software in my new computer.

Thank you for your help,

Silvia

Reset of Passolo 2016 License

Jesus Duran — Tue, 28 Jul 2026 11:08:52 GMT

Hello everybody in RWS Community, would you be so kind of reset my license of Passolo 2016. Thanks beforehand.

As an account manager looking after our RWS tools, I need help resetting a license on a remote computer that the translator cannot deactivate herself.

Boris Levine — Tue, 28 Jul 2026 05:08:46 GMT

I'm trying to reset a SDL Trados Studio 2021 Freelance Plus license ending in 73200. The translator seems to have installed another version of Trados over the one I loaned to her, so now she doesn't seem to be able to generate a Deactivation Certificate that I could use for an offline deactivation. Could I ask RWS to reset the license on their side? Thank you.

Download Studio 2019 Freelance Plus after Windows reinstall

Nico HILLARY — Mon, 27 Jul 2026 19:56:12 GMT

Hi all,

I have a perpetual license for Trados Studio 2019 Freelance Plus, and I need to do a reinstall following a catastrophic PC crash and subsequent Windows reinstall.

I have my original invoice and activation code. However I don't see any information in my account page relating to my licence.

I'd be eternally grateful if someone could help with setting up TS2019.

Thanks in advance,

Nico