2. Licensing and Installation - Recent Threads

Cannot deactivate license

Laura BENEDIC — Fri, 17 Apr 2026 17:12:53 GMT

Hello,

I used to run Trados on a Virtual Machine (VM) on my iMac that I had to delete today due to a bug I could not sort out.

I think my Trados license stayed "stucked" within that former VM.

I tried to deactivate my license through my online session on your platform but it does not seem to work properly.

Could you please help me out by deactivating it for me? I can therefore activate it again on a new VM I just created and on which I reinstalled Trados.

Looking forward to hearing from you,

Kind regards,

L. Benedic

The borrowed license is expired

Garry Hutton — Fri, 17 Apr 2026 12:27:30 GMT

Since this morning, when trying to open Trados Studio (Network 2024 License), we have this message :

Studio 2024 was working normally until now.
We have 2 2024 network licenses that we use with LBS.

At no point between yesterday and today were these licenses deactivated.

When clicking "retour", we get the following messages :

When clicking "Oui" (yes) here, we get an error message :

I've contacted LBS Support, but they said to reach out to you as well.

Please help, as this is slowing down our operations quite a bit.

Thanks,

Cannot deactivate license – offline ticket not working

克彦須藤 — Fri, 17 Apr 2026 12:03:40 GMT

Hello,

I am experiencing a licensing issue with SDL Trados Studio 2019 Freelance Plus.

I contacted RWS support via the contact form and received an offline deactivation ticket. However, the process still fails:

Online deactivation returns error 403
Offline deactivation via Trados fails due to entitlement error
Using the offline deactivation ticket in my RWS account also results in an error when confirming

It seems that the license cannot be deactivated due to a server-side inconsistency.

Could a moderator or RWS staff please assist or reset my license activation?

P.S.

I have already contacted RWS via the contact form and received an offline deactivation ticket, but it does not work.

I was advised to create a support case via the Community, so I am posting here.

Could an RWS staff member please assist?

Thank you very much.

License automatically deactivated

Liliana Mohonea — Fri, 17 Apr 2026 11:29:49 GMT

Hello,

I recently changed my laptop and followed the proper procedure to move my license: I deactivated the activation on the old machine, then installed Trados Studio 2022 on the new laptop and successfully activated it. I also updated to SR2, and everything worked normally for a few days.

However, suddenly the software no longer recognizes the activation and it switched to trial mode. At the same time, when I try “Check for updates”, it shows “No internet connection”, even though my internet is working normally and I can browse other websites.

I have already tried reinstalling Trados Studio, resetting network settings, and testing different connections, but the issue persists.

Could you please help me reactivate the license?

Thank you.

How to deactivate Trados Studio without opening the software

Erika Paola Castro Veintimilla — Fri, 17 Apr 2026 07:13:12 GMT

Hello! I hope somebody can provide me with easy steps on to how to return my license to install the software on another computer. The steps provided in the SDL Licensing Online Help explain that the process needs accessing both the RWS account and the product activation wizard to enter the deactivation certificate, but I''m unable to do this. Also, I found there is a way to reset the license, but I don't see this option in my account

I'm trying to figure out how to meet a deadline, while I wait until until the morning to seek the assistance of an IT person to fix the issue why I cannot open Trados in my PC in the first place (WMI issues), so your help will very much be appreciated during this crisis. My current version is Trados Studio 2021 SR2.

Reinstallation of Studio 2021

Michèle Voyer — Thu, 16 Apr 2026 09:22:27 GMT

I need help to reinstall Studio 2021. I cannot reopen Studio. I get a message error, same as before desinstalling to reinstall.

I can neither reset my Passolo 2022 license online nor can I deactivate it offline.

Klaus Hoch — Wed, 15 Apr 2026 13:34:46 GMT

I can neither reset my Passolo 2022 license online nor can I deactivate it offline.

Want to deactivate and active the licence with other user and other system

Shraddha Singh — Wed, 15 Apr 2026 12:50:22 GMT

Hi Team,

As I will be leaving the organisation tomorrow, I need to deactivate the licence from my name and get the same shifted to another user.

Please help us with the doing the same.

Problems activation Trados Studio 2017

Anne Winkler — Wed, 15 Apr 2026 10:25:09 GMT

After having follwed the instruction of your colleages Ana-Maria Matefi I still cannot activate my licence on my new computer. I have deactivated on old computer and have reset my licence. Below you can see the error message I receive.

Thanks in advance for your help. Best regards, Anne Vibeke Winkler

Trados 2019のライセンスを返却する方法

克彦須藤 — Wed, 15 Apr 2026 03:46:56 GMT

Trados2019を使用中、以前購入したTrados 2021にアップグレードするために　ライセンスの返却が必要となり、Trados2019のアクティベーションコードを無効化しようしとしたら、サーバーエラー４０３が出てライセンスの返却ができなくなった。オフラインで行う方法があるようです。ライセンス領域のオフラインの非アクティベーションをクリックとあるが、どこにあるかわかりません。

upgrade to a latest version

Serena Valentino — Tue, 14 Apr 2026 12:54:08 GMT

Hallo everybody,

I'm upgrading my Trados Studio software from 2021 to 2024. I'm trying to upgrade from the licence section in my RWS account, but I get the following message:

Can you kindly indicate what I should do to return the activation in use? (I suppose trados 2021 activation)

I thank you for you kind support and wish you a nice day.

Serena

Trados Studio 2024 SR1 Subscription Expired

Sameh Elsharkawy — Mon, 13 Apr 2026 15:19:11 GMT

Hi All,
All of a sudden I got this message. Can you please let me know what has happened?

All the best.

Trados 2022 not starting

Ivan Jose Ribeiro Malatesta — Fri, 10 Apr 2026 13:04:17 GMT

I'm trying to start Trados 2022 but it won't go any further than the first dialog box "Loading Application Modules". I've tried to delete folders "17" and "Studio17" but it didn't work. I've also tried to rename the files "BaseSettings.xml", "Settings.xml", and "UserSettings.xml" but it didn't work either. Last night, Trados 2022 was working perfectly.

How can I find my Trados product to download it and install it again after a malfunction of my laptop?

Nuria Carvajal — Fri, 10 Apr 2026 07:48:42 GMT

After my laptop broke down, the Trados software disappeared, and now I have to reinstall it so I can get back to work. When I log into my RWS account, there’s no software to download, no license—nothing!; it’s all empty.
I don’t understand what could have happened, and I need to reinstall my Trados software so I can get back to work as soon as possible.

Thank you for providing a solution as soon as possible

Trados Studio 2022 does not open. Frozen at "Loading application modules". Can somebody help me ?

Nico D'Hert — Fri, 10 Apr 2026 06:30:23 GMT

I have relaunched my computer several times. Always the same screen:

How can I download Trados Studio 2019 Professional. on new laptop?

David Wright — Thu, 09 Apr 2026 14:37:09 GMT

I have a perpetual license for SDL Trados Studio 2019 Professional. I have bought a new laptop and want to download and install the product. However, when I log in to my RWS account on the new laptop, SDL Trados Studio 2019 Professional does not appear among the dropdown menu options for downloadable products. How can I download it for my new laptop?

[Urgent] License automatically deactivated during my work

haejin baik — Thu, 09 Apr 2026 11:59:17 GMT

Hello.

I can't activate my subscription license with the message saying that the maximum number of connected devices allowed for the subscription has been reached.

Please, solve this problem as soon as possible.

Thank you.

License automatically deactivated

Saori Kagami — Thu, 09 Apr 2026 11:45:10 GMT

Hello!
When I launched Trados, license was automatically deactivated. I checked my account and it is displayed that the license is still in use

I reset my license and tried to activate again, but it wasn't successful.

Urgent help please! "Reached the maximum allowed activations '1' for your subscription"

Lauren Ní Fhloinn — Thu, 09 Apr 2026 10:00:17 GMT

Error message keeps appearing saying "Reached the maximum allowed activations '1' for your subscription. Deactivate other Studio instances or consider upgrading your subscription".

I only use Trados Studio on my laptop and have a yearly freelance personal subscription that is valid. I use Trados Studio 2024 but can't access the application because of this error message. Have logged out and back in again and restarted laptop but it hasn't worked.

I have a licence number for SDL Studio 2017, however I can not reset the licence and I cannot find any way to do it. Could you help?

Armin Albasini — Thu, 09 Apr 2026 09:32:43 GMT

- I have tried to reset the two license keys in the RWS account, however it says that I have reached the maximum number within 12 months.

- I cannot access anymore the computer, on which SDL Studio is installed.

Armin Albasini, SDL Studio 2017 Freelance Plus

!!!!!!!!please do not post personal details or codes on the public forum!

Deactivating and activating a Trados Studio 2017 license

Charlotte Schwennsen — Wed, 08 Apr 2026 20:04:50 GMT

I have a Trados Studio 2017 license, installed on my Mac. I would like to deactivate that license and reinstall the software on a Windows laptop. But on the Offline Deactivation Certificate, when I paste the Deactivation Authorization into the deactivation Certificate field and press enter, I get the message: An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request.

Could you let me know if there's another step or method?

erro licença

Márcio Dias — Wed, 08 Apr 2026 18:25:59 GMT

a licença que usamos no trados e´peerpetua porem ao abrir o trados pede chave de ativação onde pegamos essa chave precisamos urgente de suporte de voces e uma reuniao

"Your Language Cloud account has reached the maximum number of registered devices for the current subscription." I deleted all the devices on my Language Cloud account but still doesnt't work.

Naia Zubero — Wed, 08 Apr 2026 11:55:21 GMT

"Your Language Cloud account has reached the maximum number of registered devices for the current subscription."

I followed https://gateway.rws.com/csm?sys_kb_id=62e0c2bf834eaa94a6b1fab8beaad3a5&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=5c5c8cbd83cc2ad0a6b1fab8beaad301&spa=1 , deleted all the devices on my Language Cloud account, but still get the same message in Trados.

Licence deactivation

Mateja Logar — Wed, 08 Apr 2026 10:12:55 GMT

Hello,

I want to reset my licences as one of the licences is installed on a computer that is no longer working.

The button to reset licences in my account is not working. Is there another way to perform the reset

I have TradosStudio2021SR2_16.2.10.9305.

Thank you,

Mateja

Subscription, which is due to expire in 9 days. I am unable to open or access the software.

Jorge Cabezas — Wed, 08 Apr 2026 08:18:24 GMT

I am writing regarding my current subscription, which is due to expire in 9 days. Unfortunately, I am unable to open or access the software.

i can see this message:

But I click on Continuar prueba, and the software closed.

Could you please assist me in resolving this issue? I would appreciate your guidance on how to restore access as soon as possible.

Please let me know if you need any additional information from my side (e.g., license details, account email, or screenshots).

Thank you very much for your support.