Unable to reinstall Studio 2017

Dear all,

I was in the middle of a task and Trados stopped working, It looked open but it did not work and the tab appeared transparent or blank. I restarted my PC and the same thing happened, Trados opened but did not work and it looked stuck on the task I was working one, also when I tried to open other older tasks.

So I decided to repair the software, but since this option was not available I uninstalled and pretended to reinstall it, but I cannot install since I get the following message:

Error message from SDL Trados Studio 2017 SR1 installation stating 'Setup did not complete. The error is: Setup has detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first.' with an 'Accept' button.

Could you please help me out with this situation. I am a little bit in a rush.

Thank you in advance.

Kind regards,

Ingrid Ybarra



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[edited by: RWS Community AI at 12:02 AM (GMT 0) on 15 Nov 2024]
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