1. General - Recent Threads

RE: Registering a custom MT Provider app for Trados Business (Accelerate) — which Developer License category applies?

Maria Miron — Fri, 07 Aug 2026 13:30:35 GMT

1. Yes. The MT App will have the same capabilities.
3. Please see this page for more details https://developers.rws.com/languagecloud-api-docs/articles/Extensibility/docs/development/Deployment-Strategy.html . In addition to what is described here, you also have the possibility to mark an app "For Development". See this page https://developers.rws.com/languagecloud-api-docs/articles/Extensibility/docs/appManagement/Registering.html

Maria Miron

Registering a custom MT Provider app for Trados Business (Accelerate) — which Developer License category applies?

Choi JoengWon — Wed, 05 Aug 2026 04:02:39 GMT

We (Saltlux Innovation, developing on behalf of LG, an existing Trados
Business/Accelerate customer) have built a custom Machine Translation
Provider integration following the lc.mtprovider extension spec:

- GET /v1/translation-engines (lists engines/language pairs)
- POST /v1/translate
- App descriptor with standardEndpoints (health, appLifecycle)

The app is fully implemented, deployed, and tested (hosted on Google
Cloud Run), and we've verified the descriptor endpoint returns the
expected structure.

We saw in a related thread here (Luca De Franceschi's "Clarifications
about integrating with Trados") that Maria Miron confirmed MT
translation apps work on Trados Team without any limitations, with
custom-tasks/workflow-editor features being the only thing gated to
Business/Enterprise tiers. Since MT Provider isn't a custom-tasks
feature, we'd like to confirm the same applies to Trados Business
(Accelerate).

Our questions:

1. Does an MT Provider app registered under the standard cloud
Developer License also work on Trados Business (Accelerate) without
limitations, the same as on Trados Team?

2. Which Developer License category should we request — "Cloud
License for Trados Team or Enterprise" (Business isn't explicitly
listed on the license request page), or something else?

3. Is there a way to install/test our custom MT Provider app privately
on a single Trados Business (Accelerate) account (i.e., not
published publicly on the AppStore) before going through the full
publication process?

Happy to share our descriptor JSON or any other technical details if
helpful.

Thank you!

RE: Registering a custom MT Provider app for Trados Business (Accelerate) — which Developer License category applies?

Nick Date — Fri, 07 Aug 2026 13:24:48 GMT

Hi Choi JoengWon ,

Maria will answer questions 1 and 3 for you. For question 2, please send an email to the RWS App Signing team with your queries, and someone will advise you.

For more information about Developer Licences, please check this page.

Kind regards,
Nick

RE: Is it possible to change statut from Freelancer to Private Individual ?

Ana Sabo — Thu, 06 Aug 2026 10:19:58 GMT

Hi Edgar Delattre

Could you please specify the exact location or context in which you would like to change the status?

Kind regards,

Is it possible to change statut from Freelancer to Private Individual ?

Edgar Delattre — Wed, 05 Aug 2026 13:37:47 GMT

Hi there !

If it's possible, I would like to change my statut from Freelancer to Private Individual ?

Is it possible for you ?

Thanks a lot,

My Navision ID is D484602.

Edgar Delattre

Nameの解析中に予期しないファイルの終わりが検出された、というエラーが出て、トラドスが開けない時どうすればいいですか？

荒川眞規 — Thu, 04 Jun 2026 01:11:49 GMT

Mac上でパラレルデスクトップを使用していて、その更新後に出たエラーです。

RE: Nameの解析中に予期しないファイルの終わりが検出された、というエラーが出て、トラドスが開けない時どうすればいいですか？

Anca Stoian — Thu, 04 Jun 2026 19:14:51 GMT

Hi 荒川眞規

Try a reset of Trados to default state as indicated in the KB article:

https://gateway.rws.com/csm?sys_kb_id=792c79773b81e6d093afd79704e45af0&id=kb_article_view&sysparm_rank=12&sysparm_tsqueryId=d0ea902a831e2290396947426daad3d2

Best regards,

Anca

RE: How can I start my Trados subscription when there are so many questions and steps to go through?

Anca Stoian — Wed, 27 May 2026 06:32:12 GMT

Hi Gladicia Cumahling

You have started a Trados Freelance - Monthly subscription plan, you are in the 14 days risk free period until Jun 9, 2026 - so if you want to cancel it (in case it is not a software that suits you) make sure you cancel before the 14 days expire, otherwise you are going to be charged for the selected plan.

The data required is normal and it is required legally - you are going to receive an Invoice based on the information you filled in and such the Invoice is used by many customers for their fiscal authorities so the personal data needs to be correct.

After you start the plan and create the account and add all the data necessary, you can download and install Trados and Multiterm from the Downloads area in your Account Portal

The desktop is going to need activating and this is how you activate a subscription:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039952

Best regards,

Anca

How can I start my Trados subscription when there are so many questions and steps to go through?

Gladicia Cumahling — Tue, 26 May 2026 15:54:28 GMT

Good day,

I am trying to start and activate my Trados subscription. Still, I am having difficulty completing the process due to the many verification steps and questions during payment and account setup.

I attempted to subscribe through the official RWS account provisioning page. I entered my credit card details and completed the OTP verification required by my bank. However, I became concerned about whether the process was normal because of the amount of information being requested.

At the moment, I am unsure if my subscription has been successfully activated or if there are additional steps I still need to complete. I expected the activation process to be more straightforward after payment verification.

The product I am trying to subscribe to is Trados Studio 2024 Freelance.

I would appreciate your guidance regarding the proper activation process and confirmation that my subscription/payment was processed successfully.

Thank you.

Installed Trados 2024 Trial version not working

Balossa Ganga — Wed, 20 May 2026 14:02:11 GMT

I recently subscribed to the 14-day trial of Trados 2024 and installed it correctly on my computer. I added the Deepl AI plugin and uploaded my first project. While working in the editor in Studio, I noted that Ctrl+Enter was not working. I was not directed to the 'Next unconfirmed segment'.

I checked the keyboard shortcuts and the cell that should have contained 'Ctrl+Enter' was empty. When I tried to enter 'Ctrl+Enter' into the cell, it wouldn't accept it.

Ultimately, I cannot use Trados 2024. What should I do, given that the trial version ends in two days and will then be replaced by a paid subscription, which I am reluctant to purchase given that the trial version is not working?

One last thing I tried was uninstalling and reinstalling Trados, but I'm still facing the same problem. I cannot confirm nor move to the next unconfirm. This was the experience on my second computer. On the first computer it was not even responding. Your help will be precious.

Regards

davy

RE: Installed Trados 2024 Trial version not working

Anca Stoian — Wed, 20 May 2026 15:18:35 GMT

Hi Balossa Ganga,

I suggest first to try to Reset to Defaults the settings - click on File-Options-Keyboard Shortcuts (here in Editor you should see the shortcuts for it)

If the issue persists, I suggest a repair and if needed, a reset of Trados to default, as indicated in the below article:

https://gateway.rws.com/csm?sys_kb_id=b24f61e983466690396947426daad39d&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=be103b6883fb225415c56180deaad368

And let me know how it goes.

Best regards,

Anca

RE: Issue Activating Xbench with My Licensed SDL Trados Studio 2022

Anca Stoian — Thu, 14 May 2026 08:56:55 GMT

Hi Nehad Abdal-Gawad,

Please check the app page for the support details, as this app is done by third party

https://appstore.rws.com/plugin/2?tab=support

If you used the other one, https://appstore.rws.com/plugin/190

It's still third party app and the support is from them as well https://appstore.rws.com/plugin/190?tab=support

Best regards,

Anca

Issue Activating Xbench with My Licensed SDL Trados Studio 2022

Nehad Abdal-Gawad — Thu, 14 May 2026 00:08:27 GMT

Hello,

I am experiencing an issue with integrating Xbench into my licensed SDL Trados Studio 2022 (not a cracked version).

I downloaded Xbench directly from the SDL website, where it was clearly stated that the tool is compatible with SDL Trados Studio. However, when I attempted to run it, I was redirected to the official Xbench website and asked to register with my email. After registering, the system granted me a one-month trial.

Once the trial period ended, the program stopped working completely.

My concern is that since SDL provides Xbench on its website and lists it as compatible, I expected it to work with my licensed version of SDL Trados Studio without requiring a separate subscription or trial limitations.

I would appreciate clarification on the following:

Is Xbench only available as a paid subscription after the trial period, even when downloaded from the SDL site?
Is there a specific method or license required to activate Xbench when using it alongside SDL Trados Studio 2022?
Is there something I may have missed during installation or activation?

Also, if a subscription is required for Xbench, could you please advise whether there are any alternative QA tools that provide similar functionality? I currently use:

F8 (Studio QA)
e-Verifika (https://e-verifika.com/)

but they do not give the same level of results as Xbench.

Thank you in advance for your guidance.

Kind regards,
Nehad

On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Tue, 24 Mar 2026 15:49:47 GMT

So Trados is crashing to desktop all the time. As an example, here are a few exception entries in the Windows event viewer for March 18:

time: 10:01, module: clr.dll, code: 0xc0000005
time: 10:26, module: unknown, code: 0xc0000005
time: 10:29, module: ntdll.dll, code: 0xc0000374

I changed the interval between automatic saves to one minute and additionally save every time I enter a segment to be able to work without losing too much work all the time. But starting this morning, Trados also periodically pops up a window telling me my license has expired. I have to activate it again to be able to continue to "work". Please help, this is getting ridiculous.

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Fri, 27 Mar 2026 10:22:46 GMT

I'm setting this to "done" as I now have a support ticket for both issues.

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Thu, 26 Mar 2026 08:52:48 GMT

One day later, and the issues are still there, minus the server down. One crash to desktop, license invalidated within one hour. The license deactivation always seems to happen when I work in another application instead of Trados for a longer period of time.

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Wed, 25 Mar 2026 09:50:26 GMT

Oh OK, I will, thank you!

Thilo

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Anca Stoian — Wed, 25 Mar 2026 09:44:14 GMT

Hi Thilo Gruhl ,

Indeed, there was an issue with the server and the technical and devs teams have addressed it as soon as it was reported to them and now everything should be working. We apologize for the inconvenience.

If you still need licensing assistance in the future please select the Licensing section in the forum, as it is easier to follow up on them there.

https://community.rws.com/product-groups/trados-portfolio/f/licensing

Thank you.
Best regards,

Anca

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Wed, 25 Mar 2026 09:20:46 GMT

Please disregard my last post, the server is up again and I was able to launch Trados and start working. Now let's see if my license will stay alive.

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Wed, 25 Mar 2026 08:39:57 GMT

To add insult to injury, the Trados Subscription Licensing server is now down. Not only did my license "expire" again, I can't reactivate it for now and Trados tells me that the maximum number of permissible activations (1) has been reached before closing the program.

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Wed, 25 Mar 2026 07:59:35 GMT

Today, after having it running for less than an hour, Trados lost the license again. Apparently, the repair did nothing in that regard.

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Tue, 24 Mar 2026 20:40:43 GMT

Hi Ana Sabo,

I'm using Win 10, there are no pending updates. The license is for Trados 2024 Freelance, it's on "the other" account page (rws, not sdl). The repair completed without failure, so far no further license problems, but I haven't run the program for long by now. The bigger issue are the constant crashes, though. The logfiles in %appdata%/Roaming/Trados/logs/ show lots of exceptions of all kinds.

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Ana Sabo — Tue, 24 Mar 2026 18:36:25 GMT

HiThilo Gruhl

Thank you for reaching out to us.

A reset may resolve the issue—please follow the instructions outlined in workaround 2 - Repairing your installation of Trados Studio - RWS Customer Support.

Also, please ensure that both Trados Studio and your operating system are up to date. Pending updates may affect the program's performance. What operating system do you have installed? Also, could you please let me know if the issue is with the 2015 Trados license?

Kind regards,

RE: Not able to open SDL 2024. When following the suggestion of renaming plug ins by following C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18h the answer is that it can´t be found. Please help.

Maria Perry — Tue, 24 Mar 2026 16:41:55 GMT

What a relief! Thnak you very much.

Not able to open SDL 2024. When following the suggestion of renaming plug ins by following C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18h the answer is that it can´t be found. Please help.

Maria Perry — Mon, 23 Mar 2026 17:31:58 GMT

I am not able to open SDL 2024. After "Initializing views" the image disappears. I tried to follow the community suggestion of renaming plug ins by following C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18 but the answer is that it can´t be located. Please help.