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RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Fri, 27 Mar 2026 10:22:46 GMT

I'm setting this to "done" as I now have a support ticket for both issues.

On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Tue, 24 Mar 2026 15:49:47 GMT

So Trados is crashing to desktop all the time. As an example, here are a few exception entries in the Windows event viewer for March 18:

time: 10:01, module: clr.dll, code: 0xc0000005
time: 10:26, module: unknown, code: 0xc0000005
time: 10:29, module: ntdll.dll, code: 0xc0000374

I changed the interval between automatic saves to one minute and additionally save every time I enter a segment to be able to work without losing too much work all the time. But starting this morning, Trados also periodically pops up a window telling me my license has expired. I have to activate it again to be able to continue to "work". Please help, this is getting ridiculous.

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Thu, 26 Mar 2026 08:52:48 GMT

One day later, and the issues are still there, minus the server down. One crash to desktop, license invalidated within one hour. The license deactivation always seems to happen when I work in another application instead of Trados for a longer period of time.

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Wed, 25 Mar 2026 09:50:26 GMT

Oh OK, I will, thank you!

Thilo

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Anca Stoian — Wed, 25 Mar 2026 09:44:14 GMT

Hi Thilo Gruhl ,

Indeed, there was an issue with the server and the technical and devs teams have addressed it as soon as it was reported to them and now everything should be working. We apologize for the inconvenience.

If you still need licensing assistance in the future please select the Licensing section in the forum, as it is easier to follow up on them there.

https://community.rws.com/product-groups/trados-portfolio/f/licensing

Thank you.
Best regards,

Anca

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Wed, 25 Mar 2026 09:20:46 GMT

Please disregard my last post, the server is up again and I was able to launch Trados and start working. Now let's see if my license will stay alive.

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Wed, 25 Mar 2026 08:39:57 GMT

To add insult to injury, the Trados Subscription Licensing server is now down. Not only did my license "expire" again, I can't reactivate it for now and Trados tells me that the maximum number of permissible activations (1) has been reached before closing the program.

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Wed, 25 Mar 2026 07:59:35 GMT

Today, after having it running for less than an hour, Trados lost the license again. Apparently, the repair did nothing in that regard.

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Tue, 24 Mar 2026 20:40:43 GMT

Hi Ana Sabo,

I'm using Win 10, there are no pending updates. The license is for Trados 2024 Freelance, it's on "the other" account page (rws, not sdl). The repair completed without failure, so far no further license problems, but I haven't run the program for long by now. The bigger issue are the constant crashes, though. The logfiles in %appdata%/Roaming/Trados/logs/ show lots of exceptions of all kinds.

RE: On top of several CTDs per day, now Trados also invalidates my license every now and then

Ana Sabo — Tue, 24 Mar 2026 18:36:25 GMT

HiThilo Gruhl

Thank you for reaching out to us.

A reset may resolve the issue—please follow the instructions outlined in workaround 2 - Repairing your installation of Trados Studio - RWS Customer Support.

Also, please ensure that both Trados Studio and your operating system are up to date. Pending updates may affect the program's performance. What operating system do you have installed? Also, could you please let me know if the issue is with the 2015 Trados license?

Kind regards,

RE: Not able to open SDL 2024. When following the suggestion of renaming plug ins by following C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18h the answer is that it can´t be found. Please help.

Maria Perry — Tue, 24 Mar 2026 16:41:55 GMT

What a relief! Thnak you very much.

Not able to open SDL 2024. When following the suggestion of renaming plug ins by following C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18h the answer is that it can´t be found. Please help.

Maria Perry — Mon, 23 Mar 2026 17:31:58 GMT

I am not able to open SDL 2024. After "Initializing views" the image disappears. I tried to follow the community suggestion of renaming plug ins by following C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18 but the answer is that it can´t be located. Please help.

RE: Not able to open SDL 2024. When following the suggestion of renaming plug ins by following C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18h the answer is that it can´t be found. Please help.

Ana Sabo — Tue, 24 Mar 2026 12:09:04 GMT

Maria Perry We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0043885.

RE: Could I please get a refund?

Anca Stoian — Wed, 11 Mar 2026 14:38:26 GMT

Hi Lucía Sánchez Díaz,

Please contact our colleagues at trados@rws.com and the team can check your situation and decide on an outcome.

I cannot guarantee the refund, but please get in touch with the relevant team for your inquiry.

Best regards,

Anca

Could I please get a refund?

Lucía Sánchez Díaz — Wed, 11 Mar 2026 13:59:02 GMT

Hello,

Yesterday I renewed my Trados Studio plan for a month (Trados Studio freelance - Monthly). Thing is, a couple days ago I got a new job (in-house) for a company that's not specialized in Translation, so I figured I should get Trados myself and request them to cover the costs later. To my surprise, they had already gotten a license for me on a different account.

Could I get a refund for my plan, since I don't need it anymore? How should I proceed? A partial refund would be fine, of course.

Thank you in advance!

how do i get help for technical support, it keep logging out

CHUKWUDI OKOYE — Thu, 26 Feb 2026 07:12:25 GMT

I accidentally left a task open without realizing it. This resulted in an inflated AHT (Average Handling Time) for a task that was never submitted. This was a one-time technical oversight, not an attempt to misreport time. please discard the time associated with that specific unsubmitted task.

***********

RE: how do i get help for technical support, it keep logging out

Anca Stoian — Thu, 26 Feb 2026 08:38:46 GMT

Hi CHUKWUDI OKOYE,

This is not the place where you ask help with this issue, if you are a RWS vendor or collaborator, please reach out to your vendor manager or to your RWS contact person.

Kind regards,

Anca

RE: Installation of InformationBox plugin caused Studio 2022 to crash

Anca Stoian — Tue, 24 Feb 2026 14:13:26 GMT

Anna Haxen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0040902.

Installation of InformationBox plugin caused Studio 2022 to crash

Anna Haxen — Tue, 24 Feb 2026 13:27:41 GMT

Per a client's request, I opened Trados Studio 2022 and found and installed the InformationBox plugin for that version, but after exiting Trados Studio, I get this error message when I try to open it again:

Clicking OK results in nothing, that is, I can't open Trados at all now, which is a serious problem. Any help would be much appreciated.

RE: Installation of InformationBox plugin caused Studio 2022 to crash

RWS Community AI — Tue, 24 Feb 2026 14:07:29 GMT

Probability score: 0.9

Question improvement suggestion: Provide details about your operating system version and any recent updates that may have been applied, as this information can help diagnose the issue further.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

It seems that Trados Studio 2022 is still not opening, and the 'Loading application modules...' window appears briefly before disappearing. Here are some additional steps you can take to troubleshoot this issue:

**Step 1:** Close all RWS applications completely.

**Step 2:** Navigate to the following directory in Windows Explorer:

`C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\`

Rename the `Studio17` folder to `Studio17_old`. This will reset your settings to default.

**Step 3:** Check the Local AppData folder as well:

`C:\Users\%username%\AppData\Local\Trados\Trados Studio\`

Rename the `17` folder to `17_old` as well.

**Step 4:** If you have any plugins installed, consider renaming the `Plugins` folder in both the Roaming and Local directories to `Plugins_old` or deleting it.

**Step 5:** After performing these steps, restart your computer and try to open Trados Studio again.

**Step 6:** Since you mentioned that you can't find the .NET Framework under Programs & Features or Installed Apps, you may need to install or repair it. You can do this by going to the Windows Features settings:

- Type "Turn Windows features on or off" in the Start menu search.

- In the Windows Features window, check if the .NET Framework 4.7.2 or later is listed. If not, you may need to download and install it from the Microsoft website.

If the issue persists after these steps, please provide details about your operating system version and any recent updates that may have been applied. This information can help in diagnosing the problem further.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

RE: Installation of InformationBox plugin caused Studio 2022 to crash

Anna Haxen — Tue, 24 Feb 2026 14:07:13 GMT

I did as instructed, but Trados still doesn't open. The window 'Loading application modules...' appears briefly, then disappears, and nothing happens. I can't find .NET Framework under Programs & Features or Installed Apps.

RE: Installation of InformationBox plugin caused Studio 2022 to crash

RWS Community AI — Tue, 24 Feb 2026 13:42:23 GMT

Probability score: 0.8

Question improvement suggestion: Provide any additional details about your system configuration, such as the operating system version and whether any recent updates were applied before the issue started.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

It seems that Trados Studio 2022 is still not opening even after deleting the plugin and running a repair. Since you mentioned that no error message appears and the startup window disappears quickly, here are some additional steps you can try to resolve the issue:

**Step 1:** Close all RWS applications completely.

**Step 2:** Navigate to the following directory in Windows Explorer:

`C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\`

Here, rename the `Studio17` folder to `Studio17_old`. This will reset your settings to default.

**Step 3:** Check the Local AppData folder as well:

`C:\Users\%username%\AppData\Local\Trados\Trados Studio\`

Rename the `17` folder to `17_old` as well.

**Step 4:** If you have any plugins installed, consider renaming the `Plugins` folder in both the Roaming and Local directories to `Plugins_old` or deleting it.

**Step 5:** After performing these steps, restart your computer and try to open Trados Studio again.

**Step 6:** If the issue persists, ensure that your .NET Framework is up to date, as Trados Studio relies on it. You can check for updates in Windows Settings under Update & Security.

If you continue to experience issues, please provide any additional details about your system configuration, such as the operating system version and whether any recent updates were applied before the issue started. This information can help in diagnosing the problem further.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

RE: Installation of InformationBox plugin caused Studio 2022 to crash

Anna Haxen — Tue, 24 Feb 2026 13:42:08 GMT

I deleted the plugin and ran the repair, but Trados 2022 still won't open. No error message appears. A start-up window appears briefly and then disappears after which nothing happens.

RE: Installation of InformationBox plugin caused Studio 2022 to crash

RWS Community AI — Tue, 24 Feb 2026 13:28:05 GMT

Probability score: 0.7

Question improvement suggestion: Provide the exact error message you receive when trying to open Trados Studio after the crash, as well as the version of the InformationBox plugin you installed.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

It seems you're experiencing a crash with Trados Studio 2022 after installing the InformationBox plugin. Here are some steps you can follow to resolve this issue:

**Step 1:** Close Trados Studio completely.

**Step 2:** Navigate to the following directory in Windows Explorer:

`C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\17\Plugins\Packages`

(Note: If you can't find the path, ensure that hidden items are visible in Windows Explorer by checking the "Hidden Items" checkbox under the View tab.)

**Step 3:** Look for the InformationBox plugin in this directory and delete it.

**Step 4:** After deleting the plugin, you may want to run a repair installation of Trados Studio. To do this, go to Control Panel > Programs > Programs and Features, find Trados Studio 2022, right-click on it, and select "Repair."

**Step 5:** Restart your computer and then try to open Trados Studio again.

If the issue persists, consider resetting Trados Studio to its default settings by renaming the `Studio17` folder located at `C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\` to `Studio17_old`. This will reset your settings and may resolve the crash.

If you continue to experience problems, please provide the exact error message you receive when trying to open Trados Studio, as this will help in diagnosing the issue further.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

Trados not able to start - Error message "Traados has not finished removing the last uninstalled plug in"

Dilyana Tineva — Wed, 18 Feb 2026 08:42:00 GMT

I cannot start Trados - I keep receiving an error message, that Traados has not finished removing the last uninstalled plug in.

First, I have not uninstalled any plug ins. Second - I tried all solutions, renamed all files and then run the fresh start app, but the problem continues. My version is Tr. 17- 2022