1. General - Recent Threads

On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Tue, 24 Mar 2026 15:49:47 GMT

So Trados is crashing to desktop all the time. As an example, here are a few exception entries in the Windows event viewer for March 18:

time: 10:01, module: clr.dll, code: 0xc0000005
time: 10:26, module: unknown, code: 0xc0000005
time: 10:29, module: ntdll.dll, code: 0xc0000374

I changed the interval between automatic saves to one minute and additionally save every time I enter a segment to be able to work without losing too much work all the time. But starting this morning, Trados also periodically pops up a window telling me my license has expired. I have to activate it again to be able to continue to "work". Please help, this is getting ridiculous.

Not able to open SDL 2024. When following the suggestion of renaming plug ins by following C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18h the answer is that it can´t be found. Please help.

Maria Perry — Mon, 23 Mar 2026 17:31:58 GMT

I am not able to open SDL 2024. After "Initializing views" the image disappears. I tried to follow the community suggestion of renaming plug ins by following C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18 but the answer is that it can´t be located. Please help.

Could I please get a refund?

Lucía Sánchez Díaz — Wed, 11 Mar 2026 13:59:02 GMT

Hello,

Yesterday I renewed my Trados Studio plan for a month (Trados Studio freelance - Monthly). Thing is, a couple days ago I got a new job (in-house) for a company that's not specialized in Translation, so I figured I should get Trados myself and request them to cover the costs later. To my surprise, they had already gotten a license for me on a different account.

Could I get a refund for my plan, since I don't need it anymore? How should I proceed? A partial refund would be fine, of course.

Thank you in advance!

how do i get help for technical support, it keep logging out

CHUKWUDI OKOYE — Thu, 26 Feb 2026 07:12:25 GMT

I accidentally left a task open without realizing it. This resulted in an inflated AHT (Average Handling Time) for a task that was never submitted. This was a one-time technical oversight, not an attempt to misreport time. please discard the time associated with that specific unsubmitted task.

***********

Installation of InformationBox plugin caused Studio 2022 to crash

Anna Haxen — Tue, 24 Feb 2026 13:27:41 GMT

Per a client's request, I opened Trados Studio 2022 and found and installed the InformationBox plugin for that version, but after exiting Trados Studio, I get this error message when I try to open it again:

Clicking OK results in nothing, that is, I can't open Trados at all now, which is a serious problem. Any help would be much appreciated.

Trados not able to start - Error message "Traados has not finished removing the last uninstalled plug in"

Dilyana Tineva — Wed, 18 Feb 2026 08:42:00 GMT

I cannot start Trados - I keep receiving an error message, that Traados has not finished removing the last uninstalled plug in.

First, I have not uninstalled any plug ins. Second - I tried all solutions, renamed all files and then run the fresh start app, but the problem continues. My version is Tr. 17- 2022

Trados license from agency

Marta Fet — Fri, 13 Feb 2026 14:11:28 GMT

Hi, everyone! I'm relatively new to the translation industry, so I have a question regarding Trados. A very well-known translation agency remotely installed the desktop version of Trados on my PC when I started working for them. It's a perpetual license. I'm guessing I'm free to use it for projects of other agencies as well, right? Confidentiality is guaranteed since only I have access to the files. Though I don't actually own the license, I can now say that I use Trados when an agency asks, right? Thanks in advance.

Multiterm not providing hits in editor window top right corner window

Henrik Snellman — Mon, 09 Feb 2026 16:26:06 GMT

Hi all,

with Trados 2024, having prepared a customer provided Excel, after having removed unnecessary characters such as < and > etc., and after downloading Multiterm App and plug-in from RWS App store, and having tried to load the termbase file, the hits that should appear on the top right corner of the editor view still refuse to be shown... Any suggestions, all help is appreciated.
Henrik

How can I switch RWS account

Ronald McGeehan — Thu, 05 Feb 2026 17:09:55 GMT

How can I switch RWS account? I and my colleague both have RWS accounts.

There is no longer the possibility to switch my RWS account.

I suddenly cant open Trados 2022 studio. When I click on the shortcut this morning, it try to open and then disappear.

Bo Kristensen — Thu, 04 Dec 2025 19:35:01 GMT

I have tried to repair, uninstall and restart before reinstalling a fresh download but the same problem. The only change on my computer was installing a new antivirus software, but that was several days ago, and Trados worked fine. Deactivating the antivirus software did not make a difference. Just tried again to start Trados. Windows now show the following message. "Trados has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I cannot open projects in Studio, just in Editor on line because I think that the e-mail adresses are mixed up, what should I do? It is really urgent, can you help me please?

Magdalena Ocampo Rosales — Sat, 29 Nov 2025 17:24:45 GMT

Hello, This is a short summary of what is happening.

I always used ocampotrads@hotmail.com for receiving projects from my clients, but my suscription Studio 2022 expired and my representative asked me to create another email address (midanzag@hotmail.com) to be able to download the new suscription.

That Studio 2022 suscription expired and I bought the new Studio 2024 suscription, but, HERE IS THE PROBLEM.

When I try to access to my new suscription with "midanzag@hotmail.com" it answers that my suscription is expired and it automatically closes.

After that, when I try to access to this new suscription with "ocampotrads" it opens and I can work in LOCAL projects. BUT, when I receive the invitation from my client to download a new project from the cloud, it opens the projects, but it does not open the projects in Studio, it just gives me the option for working in Editor on line, and that does not work for me. IMPORTANT: The option is shown but when I click in the tab it just does not open the Studio program containing the project. So the only option I have is to work on line.

I show you the next screenshot to see if you can realize if the problem is here. Thank you very much, Magdalena

After installation of the new version of Trados, new files added to a project are not analyzed because Trados says "unable to log to cloud", even if the software is connected to cloud

Giacomo Soncini — Tue, 25 Nov 2025 14:28:15 GMT

After installation of the new version of Trados,

TradosStudio2024SR1_18.1.3.6657

new files added to a project are not analyzed (perfect match/NMT .....)

because Trados says "unable to log to cloud",

even if the software is connected to cloud.

In this way there's not a pretraduction

I already tried to:

1) log out e log in in the software

2) clean unistall of the software and new installation

3) Delete file LanguageCloudMachineTranslation.bin

4) Create a new project from zero

Thank you

Loris

Website with locally hosted LLM, minimal text editor, and collection of AHK scripts

James Plastow — Fri, 29 Aug 2025 12:17:02 GMT

Hi everyone,

I made a little website with some free tools:

1. A locally hosted LLM interface (a wrapper for Ollama)

2. A very minimalist text editor (I love using this one!)

3. A collection of some handy AHK scripts including a little mp3 player

www.tinytoolkit.pro

What is the price for a Trados Studio Freelance 1 year subscription?

Jane Yu — Fri, 31 Jan 2025 14:50:43 GMT

Dear Fran,

I hope you're doing well.

I recently noticed a charge of CAD 540.00 for a Trados Studio Freelance 1-year subscription on April 5, 2024. Could you kindly verify if this amount is correct, or if there has been an overcharge?

I appreciate your time and assistance. Please let me know if you need any additional information.

Best regards,

"Complete" and "Finish" button never appear in exporting TM

Yuriko Tanii — Fri, 31 Jan 2025 00:28:59 GMT

Hi everyone,

(I had posted this question to a wrong forum, so I now reposted here)

We are using Trados Studio2022　SR2 - 17.2.11.19134 and trying to export file-based TMs for backup by following this RWS document: docs.rws.com/.../361163

In my "Export Options" window, which says "Specify export options and click Next to start exporting". After I clicked "Browse", specified the location to export, and clicked "Save", the "Next" button remains grayed out. So I clicked "Finish" button instead, which is the only active button.

Then the window transitioned to "Exporting" window, which says "Please wait while the data is being exported from the translation memory", "Exporting translation memory to tmx file" and "Exported XXX translation units". In this window only the "Close" button is active. When I clicked the "Close" button, the pop-up window disappeared and tmx file was generated in the location I specified.

The RWS document states "When the export has finished, the items on this page are listed as Complete. Select Finish ". What does "listed as Complete" mean? and where is "Finish" button?
In my window the active button was only "Close" button.

I am wondering whether the export has been completed successfully. If anyone has any advice on why what I am seeing on the window is different from the RWS document description, it would be greatly appreciated.

Yuriko Tanii

Hi Ana, I hope you're doing well. I am reaching out to confirm that I purchased a 12-month subscription to Trados Studio Freelance on April 5, 2024, under order number 741327. However, I was charged CAD 540.00, which is significantly higher than the

Jane Yu — Thu, 30 Jan 2025 17:55:09 GMT

Hi Ana,

I hope you're doing well.

I am reaching out to confirm that I purchased a 12-month subscription to Trados Studio Freelance on April 5, 2024, under order number 741327. However, I was charged CAD 540.00, which is significantly higher than the CAD 170.00 subscription rate for a single user in 2023—resulting in an overcharge of CAD 370.00.

Could you kindly review this discrepancy and process the necessary refund at your earliest convenience?

I appreciate your prompt attention to this matter and look forward to your response.

Best regards,
Jane Yu

Templates are not imported in Studio 2024

Sabine Haller — Thu, 23 Jan 2025 15:23:50 GMT

Hello together,

yesterday we installed the new Trados 2024.

Today we see that when creating a project our templates are not taken.

This means that we insert the desired template when creating the project. However, only the default template is used.

There is also no option to import the corresponding settings files.
We urgently need help here.

Thank you.

I need to cancel pending order

Miho K — Thu, 12 Dec 2024 06:54:21 GMT

I need to cancel order #771939 in a hurry. I placed the wrong order and I need to place a correct one ASAP. It hasn't been paid for and I can't seem to find a way to do it on my own. I've submitted a contact form an hour ago but haven't heard back. Please help!!!

How to UNSAVE segments from Translation Memory?

Alessio Cappelli — Thu, 05 Dec 2024 08:58:59 GMT

Hi guys,

I have a document where I had to confirm each segment as I went in order to keep track of the percentage progress.

However, I now want to "unsave" all segments in a way that they're not just "unconfirmed" but that they're literally removed from the TM...

Please let me know,

Thank you!

Alessio

program language

Alexandra Speirs — Tue, 03 Dec 2024 12:37:48 GMT

After buying a new computer I reinstalled Trados Studio 2019.

Previously I always used the program with all the commands in English.

On installing it on this PC, the controls are now in Italian.

I can work with this version, but would prefer the English one, I am used to all the terminology.

Is there any way to change this or do I have to uninstall and reinstall it, specifying the preferred language somewhere?

Thanks for any suggestions!

advanced display filter Trados 2022 SR2

Luca Moretto — Mon, 02 Dec 2024 15:51:20 GMT

We are reaching out to report an issue we encountered after updating to Trados 2022 SR 2. After the update, several functions, including the Advanced Display Filter, are no longer visible or accessible (as you can see in the image below)

Could you please advise on how we can integrate or restore these missing features? Any guidance or assistance would be greatly appreciated.

Thank you for your attention to this matter. We look forward to your support.

Trados 2022 crash when saving

Marcin Jedynak — Thu, 21 Nov 2024 09:46:14 GMT

Hello,

I am experiencing a rather irritating issue.

My Trados 2022 SP2 crashes on every attempt to manually save my work. No warning message, no nothing. It just shuts down. Luckily, projects are saved, I just need to run Trados again.

This issue occurred "out of nowhere" some few weeks after Trados installation. I hoped installing SP2 will help, but nothing changed.

Autosave works fine, no problems there.

Anyone had the same problem?

Problem with sign in

Maneewan A. — Wed, 20 Nov 2024 20:22:15 GMT

Hi,

I have problem to sign in to Trados Studio 2019.

https://ibb.co/7WCHKKq

I am unable to deactivate the license because my old computer crashed, so I cannot transfer and activate it on the new one.

Kornelia Vassileva — Mon, 18 Nov 2024 16:45:40 GMT

Dear Trados Support Team,

I hereby request your assistance as I am unable to deactivate the license on the old computer because it no longer works. As a result, I cannot activate it on the new computer, and therefore, I am unable to work on either the old or the new computer. I would like to transfer it so I can purchase the upgrade.
Thank you in advance for your suggestions.

Best regards,

Kornelia Vassileva

urgent problem with version Trados Studio 2022 SR2 - 17.2.11.19134

Luca Moretto — Mon, 18 Nov 2024 13:14:44 GMT

Hi Support Team,

I just updated to version Trados Studio 2022 SR2 - 17.2.11.19134, and now the app won’t open. It keeps showing an error saying my license has expired, even though it shouldn't be.

Can you please help me fix this as soon as possible? I really need to get it working again.

Thanks in advance!