1. General - Recent Threads

Is it possible to change statut from Freelancer to Private Individual ?

Edgar Delattre — Wed, 05 Aug 2026 13:37:47 GMT

Hi there !

If it's possible, I would like to change my statut from Freelancer to Private Individual ?

Is it possible for you ?

Thanks a lot,

My Navision ID is D484602.

Edgar Delattre

Registering a custom MT Provider app for Trados Business (Accelerate) — which Developer License category applies?

Choi JoengWon — Wed, 05 Aug 2026 04:02:39 GMT

We (Saltlux Innovation, developing on behalf of LG, an existing Trados
Business/Accelerate customer) have built a custom Machine Translation
Provider integration following the lc.mtprovider extension spec:

- GET /v1/translation-engines (lists engines/language pairs)
- POST /v1/translate
- App descriptor with standardEndpoints (health, appLifecycle)

The app is fully implemented, deployed, and tested (hosted on Google
Cloud Run), and we've verified the descriptor endpoint returns the
expected structure.

We saw in a related thread here (Luca De Franceschi's "Clarifications
about integrating with Trados") that Maria Miron confirmed MT
translation apps work on Trados Team without any limitations, with
custom-tasks/workflow-editor features being the only thing gated to
Business/Enterprise tiers. Since MT Provider isn't a custom-tasks
feature, we'd like to confirm the same applies to Trados Business
(Accelerate).

Our questions:

1. Does an MT Provider app registered under the standard cloud
Developer License also work on Trados Business (Accelerate) without
limitations, the same as on Trados Team?

2. Which Developer License category should we request — "Cloud
License for Trados Team or Enterprise" (Business isn't explicitly
listed on the license request page), or something else?

3. Is there a way to install/test our custom MT Provider app privately
on a single Trados Business (Accelerate) account (i.e., not
published publicly on the AppStore) before going through the full
publication process?

Happy to share our descriptor JSON or any other technical details if
helpful.

Thank you!

Nameの解析中に予期しないファイルの終わりが検出された、というエラーが出て、トラドスが開けない時どうすればいいですか？

荒川眞規 — Thu, 04 Jun 2026 01:11:49 GMT

Mac上でパラレルデスクトップを使用していて、その更新後に出たエラーです。

How can I start my Trados subscription when there are so many questions and steps to go through?

Gladicia Cumahling — Tue, 26 May 2026 15:54:28 GMT

Good day,

I am trying to start and activate my Trados subscription. Still, I am having difficulty completing the process due to the many verification steps and questions during payment and account setup.

I attempted to subscribe through the official RWS account provisioning page. I entered my credit card details and completed the OTP verification required by my bank. However, I became concerned about whether the process was normal because of the amount of information being requested.

At the moment, I am unsure if my subscription has been successfully activated or if there are additional steps I still need to complete. I expected the activation process to be more straightforward after payment verification.

The product I am trying to subscribe to is Trados Studio 2024 Freelance.

I would appreciate your guidance regarding the proper activation process and confirmation that my subscription/payment was processed successfully.

Thank you.

Installed Trados 2024 Trial version not working

Balossa Ganga — Wed, 20 May 2026 14:02:11 GMT

I recently subscribed to the 14-day trial of Trados 2024 and installed it correctly on my computer. I added the Deepl AI plugin and uploaded my first project. While working in the editor in Studio, I noted that Ctrl+Enter was not working. I was not directed to the 'Next unconfirmed segment'.

I checked the keyboard shortcuts and the cell that should have contained 'Ctrl+Enter' was empty. When I tried to enter 'Ctrl+Enter' into the cell, it wouldn't accept it.

Ultimately, I cannot use Trados 2024. What should I do, given that the trial version ends in two days and will then be replaced by a paid subscription, which I am reluctant to purchase given that the trial version is not working?

One last thing I tried was uninstalling and reinstalling Trados, but I'm still facing the same problem. I cannot confirm nor move to the next unconfirm. This was the experience on my second computer. On the first computer it was not even responding. Your help will be precious.

Regards

davy

Issue Activating Xbench with My Licensed SDL Trados Studio 2022

Nehad Abdal-Gawad — Thu, 14 May 2026 00:08:27 GMT

Hello,

I am experiencing an issue with integrating Xbench into my licensed SDL Trados Studio 2022 (not a cracked version).

I downloaded Xbench directly from the SDL website, where it was clearly stated that the tool is compatible with SDL Trados Studio. However, when I attempted to run it, I was redirected to the official Xbench website and asked to register with my email. After registering, the system granted me a one-month trial.

Once the trial period ended, the program stopped working completely.

My concern is that since SDL provides Xbench on its website and lists it as compatible, I expected it to work with my licensed version of SDL Trados Studio without requiring a separate subscription or trial limitations.

I would appreciate clarification on the following:

Is Xbench only available as a paid subscription after the trial period, even when downloaded from the SDL site?
Is there a specific method or license required to activate Xbench when using it alongside SDL Trados Studio 2022?
Is there something I may have missed during installation or activation?

Also, if a subscription is required for Xbench, could you please advise whether there are any alternative QA tools that provide similar functionality? I currently use:

F8 (Studio QA)
e-Verifika (https://e-verifika.com/)

but they do not give the same level of results as Xbench.

Thank you in advance for your guidance.

Kind regards,
Nehad

On top of several CTDs per day, now Trados also invalidates my license every now and then

Thilo Gruhl — Tue, 24 Mar 2026 15:49:47 GMT

So Trados is crashing to desktop all the time. As an example, here are a few exception entries in the Windows event viewer for March 18:

time: 10:01, module: clr.dll, code: 0xc0000005
time: 10:26, module: unknown, code: 0xc0000005
time: 10:29, module: ntdll.dll, code: 0xc0000374

I changed the interval between automatic saves to one minute and additionally save every time I enter a segment to be able to work without losing too much work all the time. But starting this morning, Trados also periodically pops up a window telling me my license has expired. I have to activate it again to be able to continue to "work". Please help, this is getting ridiculous.

Not able to open SDL 2024. When following the suggestion of renaming plug ins by following C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18h the answer is that it can´t be found. Please help.

Maria Perry — Mon, 23 Mar 2026 17:31:58 GMT

I am not able to open SDL 2024. After "Initializing views" the image disappears. I tried to follow the community suggestion of renaming plug ins by following C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18 but the answer is that it can´t be located. Please help.

Could I please get a refund?

Lucía Sánchez Díaz — Wed, 11 Mar 2026 13:59:02 GMT

Hello,

Yesterday I renewed my Trados Studio plan for a month (Trados Studio freelance - Monthly). Thing is, a couple days ago I got a new job (in-house) for a company that's not specialized in Translation, so I figured I should get Trados myself and request them to cover the costs later. To my surprise, they had already gotten a license for me on a different account.

Could I get a refund for my plan, since I don't need it anymore? How should I proceed? A partial refund would be fine, of course.

Thank you in advance!

how do i get help for technical support, it keep logging out

CHUKWUDI OKOYE — Thu, 26 Feb 2026 07:12:25 GMT

I accidentally left a task open without realizing it. This resulted in an inflated AHT (Average Handling Time) for a task that was never submitted. This was a one-time technical oversight, not an attempt to misreport time. please discard the time associated with that specific unsubmitted task.

***********

Installation of InformationBox plugin caused Studio 2022 to crash

Anna Haxen — Tue, 24 Feb 2026 13:27:41 GMT

Per a client's request, I opened Trados Studio 2022 and found and installed the InformationBox plugin for that version, but after exiting Trados Studio, I get this error message when I try to open it again:

Clicking OK results in nothing, that is, I can't open Trados at all now, which is a serious problem. Any help would be much appreciated.

Trados not able to start - Error message "Traados has not finished removing the last uninstalled plug in"

Dilyana Tineva — Wed, 18 Feb 2026 08:42:00 GMT

I cannot start Trados - I keep receiving an error message, that Traados has not finished removing the last uninstalled plug in.

First, I have not uninstalled any plug ins. Second - I tried all solutions, renamed all files and then run the fresh start app, but the problem continues. My version is Tr. 17- 2022

Trados license from agency

Marta Fet — Fri, 13 Feb 2026 14:11:28 GMT

Hi, everyone! I'm relatively new to the translation industry, so I have a question regarding Trados. A very well-known translation agency remotely installed the desktop version of Trados on my PC when I started working for them. It's a perpetual license. I'm guessing I'm free to use it for projects of other agencies as well, right? Confidentiality is guaranteed since only I have access to the files. Though I don't actually own the license, I can now say that I use Trados when an agency asks, right? Thanks in advance.

Multiterm not providing hits in editor window top right corner window

Henrik Snellman — Mon, 09 Feb 2026 16:26:06 GMT

Hi all,

with Trados 2024, having prepared a customer provided Excel, after having removed unnecessary characters such as < and > etc., and after downloading Multiterm App and plug-in from RWS App store, and having tried to load the termbase file, the hits that should appear on the top right corner of the editor view still refuse to be shown... Any suggestions, all help is appreciated.
Henrik

How can I switch RWS account

Ronald McGeehan — Thu, 05 Feb 2026 17:09:55 GMT

How can I switch RWS account? I and my colleague both have RWS accounts.

There is no longer the possibility to switch my RWS account.

I suddenly cant open Trados 2022 studio. When I click on the shortcut this morning, it try to open and then disappear.

Bo Kristensen — Thu, 04 Dec 2025 19:35:01 GMT

I have tried to repair, uninstall and restart before reinstalling a fresh download but the same problem. The only change on my computer was installing a new antivirus software, but that was several days ago, and Trados worked fine. Deactivating the antivirus software did not make a difference. Just tried again to start Trados. Windows now show the following message. "Trados has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I cannot open projects in Studio, just in Editor on line because I think that the e-mail adresses are mixed up, what should I do? It is really urgent, can you help me please?

Magdalena Ocampo Rosales — Sat, 29 Nov 2025 17:24:45 GMT

Hello, This is a short summary of what is happening.

I always used ocampotrads@hotmail.com for receiving projects from my clients, but my suscription Studio 2022 expired and my representative asked me to create another email address (midanzag@hotmail.com) to be able to download the new suscription.

That Studio 2022 suscription expired and I bought the new Studio 2024 suscription, but, HERE IS THE PROBLEM.

When I try to access to my new suscription with "midanzag@hotmail.com" it answers that my suscription is expired and it automatically closes.

After that, when I try to access to this new suscription with "ocampotrads" it opens and I can work in LOCAL projects. BUT, when I receive the invitation from my client to download a new project from the cloud, it opens the projects, but it does not open the projects in Studio, it just gives me the option for working in Editor on line, and that does not work for me. IMPORTANT: The option is shown but when I click in the tab it just does not open the Studio program containing the project. So the only option I have is to work on line.

I show you the next screenshot to see if you can realize if the problem is here. Thank you very much, Magdalena

After installation of the new version of Trados, new files added to a project are not analyzed because Trados says "unable to log to cloud", even if the software is connected to cloud

Giacomo Soncini — Tue, 25 Nov 2025 14:28:15 GMT

After installation of the new version of Trados,

TradosStudio2024SR1_18.1.3.6657

new files added to a project are not analyzed (perfect match/NMT .....)

because Trados says "unable to log to cloud",

even if the software is connected to cloud.

In this way there's not a pretraduction

I already tried to:

1) log out e log in in the software

2) clean unistall of the software and new installation

3) Delete file LanguageCloudMachineTranslation.bin

4) Create a new project from zero

Thank you

Loris

Website with locally hosted LLM, minimal text editor, and collection of AHK scripts

James Plastow — Fri, 29 Aug 2025 12:17:02 GMT

Hi everyone,

I made a little website with some free tools:

1. A locally hosted LLM interface (a wrapper for Ollama)

2. A very minimalist text editor (I love using this one!)

3. A collection of some handy AHK scripts including a little mp3 player

www.tinytoolkit.pro

What is the price for a Trados Studio Freelance 1 year subscription?

Jane Yu — Fri, 31 Jan 2025 14:50:43 GMT

Dear Fran,

I hope you're doing well.

I recently noticed a charge of CAD 540.00 for a Trados Studio Freelance 1-year subscription on April 5, 2024. Could you kindly verify if this amount is correct, or if there has been an overcharge?

I appreciate your time and assistance. Please let me know if you need any additional information.

Best regards,

"Complete" and "Finish" button never appear in exporting TM

Yuriko Tanii — Fri, 31 Jan 2025 00:28:59 GMT

Hi everyone,

(I had posted this question to a wrong forum, so I now reposted here)

We are using Trados Studio2022　SR2 - 17.2.11.19134 and trying to export file-based TMs for backup by following this RWS document: docs.rws.com/.../361163

In my "Export Options" window, which says "Specify export options and click Next to start exporting". After I clicked "Browse", specified the location to export, and clicked "Save", the "Next" button remains grayed out. So I clicked "Finish" button instead, which is the only active button.

Then the window transitioned to "Exporting" window, which says "Please wait while the data is being exported from the translation memory", "Exporting translation memory to tmx file" and "Exported XXX translation units". In this window only the "Close" button is active. When I clicked the "Close" button, the pop-up window disappeared and tmx file was generated in the location I specified.

The RWS document states "When the export has finished, the items on this page are listed as Complete. Select Finish ". What does "listed as Complete" mean? and where is "Finish" button?
In my window the active button was only "Close" button.

I am wondering whether the export has been completed successfully. If anyone has any advice on why what I am seeing on the window is different from the RWS document description, it would be greatly appreciated.

Yuriko Tanii

Hi Ana, I hope you're doing well. I am reaching out to confirm that I purchased a 12-month subscription to Trados Studio Freelance on April 5, 2024, under order number 741327. However, I was charged CAD 540.00, which is significantly higher than the

Jane Yu — Thu, 30 Jan 2025 17:55:09 GMT

Hi Ana,

I hope you're doing well.

I am reaching out to confirm that I purchased a 12-month subscription to Trados Studio Freelance on April 5, 2024, under order number 741327. However, I was charged CAD 540.00, which is significantly higher than the CAD 170.00 subscription rate for a single user in 2023—resulting in an overcharge of CAD 370.00.

Could you kindly review this discrepancy and process the necessary refund at your earliest convenience?

I appreciate your prompt attention to this matter and look forward to your response.

Best regards,
Jane Yu

Templates are not imported in Studio 2024

Sabine Haller — Thu, 23 Jan 2025 15:23:50 GMT

Hello together,

yesterday we installed the new Trados 2024.

Today we see that when creating a project our templates are not taken.

This means that we insert the desired template when creating the project. However, only the default template is used.

There is also no option to import the corresponding settings files.
We urgently need help here.

Thank you.

I need to cancel pending order

Miho K — Thu, 12 Dec 2024 06:54:21 GMT

I need to cancel order #771939 in a hurry. I placed the wrong order and I need to place a correct one ASAP. It hasn't been paid for and I can't seem to find a way to do it on my own. I've submitted a contact form an hour ago but haven't heard back. Please help!!!

How to UNSAVE segments from Translation Memory?

Alessio Cappelli — Thu, 05 Dec 2024 08:58:59 GMT

Hi guys,

I have a document where I had to confirm each segment as I went in order to keep track of the percentage progress.

However, I now want to "unsave" all segments in a way that they're not just "unconfirmed" but that they're literally removed from the TM...

Please let me know,

Thank you!

Alessio