3. Machine Translation - Recent Threads

Language Weaver MT Not Working for Chinese (Simplified) in Trados Team

Antonella Pagani — Wed, 01 Oct 2025 17:43:58 GMT

Language Weaver MT for English > Chinese (Simplified) has not been working for me in Trados Team for over one week.

I created a multilingual project in Trados Team and received an Error on the Chinese (Simplified) machine translation. All other languages were populated with Language Weaver MT normally.

I have tried these troubleshooting steps:

In project settings, removed MT model for Chinese and added it back in
Created a new project with English to Chinese only
Tried different file types: Excel, Word, html

All of these yielded the same result, "Error in Machine Translation" for Chinese (Simplified).

Please see screenshots of error below and let me know if there is a known issue or what I can do to resolve this.

RE: Language Weaver MT Not Working for Chinese (Simplified) in Trados Team

Radu Boloveschi — Thu, 02 Oct 2025 08:00:11 GMT

Hello Antonella Pagani

This might be an issue specific to your tenant, so I would suggest logging a case with RWS Support so they can check your account directly.

The error code needs to be checked in the system by the Support team.

Hope this helps,
Radu

RE: NMT integrations in Trados Team

Radu Boloveschi — Mon, 29 Sep 2025 14:42:51 GMT

Hi Walter Blaser

You can find the list of available apps for Machine Translation directly in Trados Team(Accelerate) RWS AppStore menu.

Hope this helps,
Radu

NMT integrations in Trados Team

Walter Blaser — Mon, 22 Sep 2025 15:08:30 GMT

Where can I find a list of the NMT integrations available in Trados Team (and Accelerate, ..)?
In Studio, I can do a search in the AppStore, but how do I do the same for Language Cloud?
I have not be able to find this information in the documentation.

Neural Machine Translation Models -- "No data"

Mats Linder — Tue, 07 Jan 2025 18:40:01 GMT

When I log in to my Language Cloud account and select Resources > NTM Models, I only get the result No data -- There are no Neural Machine Translation Models. Why? It used to be that I was presented with an extensive list of generic NMT models.

(I have activated some of the add-ons, but I don't think this has anything to do with this option.)

What is happening?

RE: Neural Machine Translation Models -- "No data"

Mats Linder — Mon, 27 Jan 2025 11:04:02 GMT

Yes; solved -- it works! Thank you!

RE: Neural Machine Translation Models -- "No data"

Mats Linder — Fri, 24 Jan 2025 09:44:53 GMT

The Language Weaver question is solved; the NTM Models not, however -- and even worse: After logging in to my cloud account, I can't do anything: the image is completely frozen. No matter where I click, nothing happens. I have tried logging out and in again several times with the same result. I.e. I can't do anything at all in the RWS cloud. Very frustrating!

RE: Language Weaver -- why no model available?

Mats Linder — Wed, 22 Jan 2025 17:55:16 GMT

Indeed it does. Thank you!

Language Weaver -- why no model available?

Mats Linder — Mon, 23 Dec 2024 13:17:52 GMT

For some reason, I am no longer able to see any language models when I select to use (under Translation Memory and Automated Translation) either Language Weaver Provider or Cloud-based Resources > Machine Translation. Is there a simple explanation?

RE: Neural Machine Translation Models -- "No data"

Radu Boloveschi — Tue, 14 Jan 2025 07:48:19 GMT

Mats Linder Issue should be solved now. Let me know if it works.

Regards,
Radu

RE: Language Weaver -- why no model available?

Radu Boloveschi — Tue, 14 Jan 2025 07:42:29 GMT

Hello Mats Linder ,

It seems this was a subscription issue that was solved by the licensing department. For the moment we are working to improve the subscription management system in the medium term.

Hope everything works well now.

Kind regards,
Radu

RE: Neural Machine Translation Models -- "No data"

Mats Linder — Wed, 08 Jan 2025 17:55:42 GMT

Thank you for your attention! Do you think you might also take a look at a similar problem, related here:

Language Weaver -- why no model available?

RE: Neural Machine Translation Models -- "No data"

Radu Boloveschi — Wed, 08 Jan 2025 07:53:17 GMT

Mats Linder We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883414 .

RE: DeepL Machine Translation lates update and not installing.

Franziska D. — Thu, 21 Nov 2024 08:02:18 GMT

Hi Claude,

On our side I had to deinstall DeepL and reinstall it. Now everything runs smoothly.

Best,

Franziska

DeepL Machine Translation lates update and not installing.

Claude Fradet — Wed, 20 Nov 2024 21:08:14 GMT

Trying to install the latest DeepL Machine Translation update and get the following error message: "Remote app service did not respond with success."

Thank you

RE: DeepL Machine Translation lates update and not installing.

Radu Boloveschi — Thu, 21 Nov 2024 07:36:22 GMT

Hi Claude Fradet

Can you please provide more details? Are you doing this in Trados Team? or what offering do you have? or is this in Trados Studio?

Please add a screenshot and any other error details. And what version of DeepL are you trying to install.

Thank you,
Radu

RE: Deinstall

Radu Boloveschi — Wed, 25 Sep 2024 11:40:01 GMT

Chrystelle SANLAVILLE We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00869829 .

Deinstall

Chrystelle SANLAVILLE — Wed, 25 Sep 2024 09:35:40 GMT

I have a problem with my Studio 2021. I've deactivated it online, but I can't deinstall it. I'm receiving an error message. I've already inactivated and reactivated it, but it is blocked every time I'm trying to upload a package. I would like to deinstall and reinstall, but I can't.

DeepL Glossary

Caroline Hétu — Tue, 20 Aug 2024 20:15:54 GMT

Hello!

We have Trados Live Team, but are working with Trados Studio 2022 version17.2.11.19134.

We have DeepL integrated in our Translation engine.

The web platform of DeepL now offers a glossary function.

I would like to know if it is possible to have DeepL and the glossary created within DeepL be part of our translation engine.

This will help us personalize the DeepL tool with our terminology.

RE: DeepL Glossary

Iris Düwel — Wed, 11 Sep 2024 14:03:38 GMT

Hi Luis,

we also want to include glossaries in DeepL in our translation engines but were not able to follow the instructions in the link you mentioned above. Is there someone from PS we can contact for assistance?

Best regards

Iris

Will RWS' MT "Starter yearly" subscription (providing "cloud-based resources" as an MT translation memory) still work with Trados Studio 2021 after 31 December?

Amanda Silver — Mon, 09 Sep 2024 13:54:27 GMT

I have received an e-mail stating that “Access to Trados Studio’s cloud capabilities will end (on 31 December 2024) if not upgraded to Studio 2024.

RWS language weaver’s MT is the only “cloud capability” that I use within Trados Studio. I always work offline otherwise. It is a "Starter yearly" plan for which I pay EUR 99 per year. The plan enables me to select a machine translation memory from "Cloud-based resources" in the translation memory list in Project settings, in the same way that I select my own offline translation memories (as in the screenshot).

The plan is up for renewal on 22 December.

If I renew the plan in December, will it still work after 31 December with Trados Studio 2021? I.e. will “Cloud based resources” still be selectable in the translation memory list, as in the screenshot below? Or will it not work?

Thanks.

RE: DeepL Glossary

Luis Lopes — Mon, 09 Sep 2024 10:52:01 GMT

Yes, it supports the DeepL glossary feature, see here for more details: https://appstore.rws.com/plugin/140?tab=documentation

RE: Languate Weaver

Radu Boloveschi — Thu, 15 Aug 2024 11:54:07 GMT

Hello Monica Mack Mazariegos

Can you please provide more details?

What version of Trados Studio you are using?

What error message do you get?

Did you try to repair Trados Studio and install the latest plugin version of Language Weaver?

See this article for the repair: gateway.sdl.com/.../communityknowledge

Thank you,
Radu

Languate Weaver

Monica Mack Mazariegos — Sat, 10 Aug 2024 04:50:45 GMT

I cannot reinstall language weaver since I had to erase the files, it was blocking the use of trados, please help

DeepL app no longer available in teh App store

Franziska D. — Thu, 08 Aug 2024 14:52:31 GMT

Hi all,

we encountered some problems with our DeepL integration in Trados Team this week. It always helped to uninstall and re-install the app. Now, the DeepL app doesn't even appear in the list of possible apps:

Before, I also saw that it is suspended:

Is this a known issue? Any idea how I can solve this problem?

Best,

Franziska