1. General - Recent Threads

I need help after a company split to get our information corrected. I've tried like heck in any way to get someone to talk to to fix this to no avail.

Traci Myers — Tue, 07 Apr 2026 18:38:22 GMT

I need help after a company split to get our information corrected. I've tried like heck in any way to get someone to talk to fix this to no avail.

The email on our account goes to another company, so hopefully someone replies here. I'll check when I can.

Workflows deadlines

Margiolina Maraniello C. — Wed, 04 Mar 2026 13:28:11 GMT

Hi, I have a translation project ongoing, and I have updated during the process some deadlines in customer review 1, customer review 2, etc. When I check these deadlines in the workflow, they seemed updated. But when I check the status on stages, it is still with the previous deadline. Can you help me understand if i am missing any step in the process when updating the deadline? Or if this is an issue with the platform?

Feature Request: Ability to Copy Language Combinations Between TE Resources

Wilson Anthony — Fri, 23 Jan 2026 12:25:59 GMT

Title: Feature Request: Ability to Copy Language Combinations Between Resources (TM → TM Engine, Pricing Model → Workflow, Workflow → Project Template)

Description:
Hello Team,
I would like to suggest a new feature that would significantly improve efficiency when configuring multiple TE resources.

Currently, when working with large sets of language combinations, each resource (TM, TM Engine, Pricing Model, Workflow, Project Template) requires manual entry of source and target language pairs. This becomes time‑consuming and repetitive, especially when the same combinations must be replicated across several resources.

Proposed Enhancement:
Please introduce an option to copy or transfer language combinations from one resource to another, such as:

Copy TM language combinations directly to a TM Engine
Copy Pricing Model language combinations to a Workflow
Copy Workflow language combinations to a Project Template

The ability to replicate an existing set of language pairs with a single action would help users avoid manual entry for each combination, especially for accounts with large multilingual setups.

Benefits:

Saves significant human effort and reduces setup time
Ensures consistency across TE resources
Reduces manual errors
Supports faster onboarding of new projects and configurations

This enhancement would be extremely helpful for teams managing multiple complex setups. Thank you for considering this request.

Cannot add termbase

Marissa McAuliffe — Wed, 21 Jan 2026 19:07:49 GMT

Hello, I am very new and I can't even seem to add a termbase to my project in Trados Studio 2024.

Here is what my project settings look like.

But whenever I try to add a term I still get this message:

RE: Cannot add termbase

Daniel Brockmann — Thu, 22 Jan 2026 07:05:47 GMT

Also - looking at the screen - which termbase would you like to add the terms to? New Termbase or Transphere? If "New Termbase", you would need to enable it and make it the default. If Transphere, then best disable the filter "source contains synonyms" and use no filter. Just a few initial suggestions. Thanks, Daniel

RE: Cannot add termbase

Daniel Brockmann — Thu, 22 Jan 2026 07:02:06 GMT

Hi Marissa - can I ask you to click on the save symbol in the error message (the floppy disk image)? This should give you an XML file that you could attach here if possible. It will give us more details around the error and hopefully we can advise on how to address it. Thanks, Daniel

"The local version of file XYZ available in Trados Studio conflicts with the version stored in the cloud. [...]" - Can this message provide more details, please?

Ralf Lemster — Fri, 09 Jan 2026 09:51:33 GMT

We just had a rather unpleasant surprise with the message above (more specifically, with the functionality behind that).

In a cloud project comprising more than 50 individual files, we had to make subsequent changes. At one point, we encountered the message shown above; after accepting the overwrite, we found out to our, er, surprise that the local versions had in fact been the most recent ones. But these are now gone.

While it might probably be impossible to completely avoid such situations, the information provided in this message should be more detailed, including:

- the date and time when the local version was last saved;
- the date and time when the cloud version was last saved;
- perhaps even the file sizes.

This would allow to take a more informed decision regarding overwriting.

Follow-up questions:

- Are there any workflow steps that would prevent the mismatch in the first place?
- Would it be feasible to save backup copies before overwriting?

MTIA, Ralf

Imported file type settings for MadCap files don't work anymore

Helen Brouwer — Wed, 12 Nov 2025 08:07:06 GMT

Hi,

We used to work with MadCap files in the past without issue, and when we switched to Trados Team our old file type settings from Trados Studio/GroupShare were uploaded to Trados Team.

However, it seems that these file type settings don’t currently work for the files that we have, and we don’t have enough knowledge about this to know what to change. In Trados Team, I get an error stating "File not supported error" during the prepocessing stage of the workflow.

It concerns the file types: .htm and .flmsp. Unfortunately, I am not able to directly upload our file type settings.

See below a sample of both file types:
.flmsp:

<?xml version="1.0" encoding="utf-8"?>
<html xmlns:MadCap="">www.madcapsoftware.com/.../MadCap.xsd" style="height: auto;">
<head>
<link href="../../Meat.css" rel="stylesheet" type="text/css" />
<script src="../../Resources/Scripts/appcues-topic-identify.js" defer="defer"></script>
<script src="../../Resources/Scripts/help-feedback.js" defer="defer"></script>
</head>
<body>
<MadCap:breadcrumbsProxy />
<MadCap:bodyProxy style="margin-bottom: 30px;" />

<div class="help-feedback" role="group" aria-label="Was this helpful?" hidden="hidden">
<span class="hf-question">Was this helpful?</span>
<button class="hf-btn hf-up" type="button" aria-pressed="false" aria-label="Yes" title="Yes">
<img class="hf-icon" src="../../Resources/Images/thumbs-up.png" alt="Yes" />
</button>
<button class="hf-btn hf-down" type="button" aria-pressed="false" aria-label="No" title="No">
<img class="hf-icon" src="../../Resources/Images/thumbs-down.png" alt="No" />
</button>
<div class="hf-thanks" hidden="hidden">Thanks for your feedback!</div>
</div>

.htm:

<?xml version="1.0" encoding="utf-8"?>
<html xml:lang="en-gb" MadCap:conditions="Primary.Premium_Enterprise only,In_development.Done" xmlns:MadCap="">www.madcapsoftware.com/.../MadCap.xsd">
<head>
</head>
<body>
<h1>How do I execute, use and evaluate modifications?</h1>
<ol>
<li>
<p>Go to <b class="menu">HSE</b> > <b class="menu">Management of Change</b> > <b class="screen">Current modifications</b></p>
</li>
</ol>
<p>Use the <b class="screen">Current modifications</b> screen to execute, use and evaluate modifications. The screen shows modifications with the statuses <b class="status">Approved</b>, <b class="status">In progress</b>, <b class="status">Operational</b>, and <b class="status">For evaluation</b>. Only limited changes are possible because these modifications have already been approved.</p>
<h2>
<MadCap:toggler targets="execute_modifications">How do I execute a modification?</MadCap:toggler>
</h2>

I would appreciate any help to get the file type settings sorted.

Kind regards,

Helen Brouwer

RE: Imported file type settings for MadCap files don't work anymore

Daniel Brockmann — Fri, 14 Nov 2025 10:28:53 GMT

Thanks - tagging Ionela Donisa and Radu Boloveschi to see if we can adivse around this.

RE: Imported file type settings for MadCap files don't work anymore

Helen Brouwer — Fri, 14 Nov 2025 09:06:05 GMT

Hi,

The issue with the .htm files seems to have been resovled. However, I am still experiencing issues with the .flmsp file.

RE: How to translate HTML Files with embedded JSON content

Paul Filkin — Mon, 10 Nov 2025 08:55:03 GMT

Jay Chen

Sorry... I didn't pay attention to the forum you posted into!!

So same concept, but you'd create a custom filetype and just edit the embedded processor in a window like this:

How to translate HTML Files with embedded JSON content

Jay Chen — Fri, 31 Oct 2025 02:07:35 GMT

I have some HTML files to translate in my Trados Team/Trados Studio 2024. The HTML files are embedded with some JSON content, the JSON content are enclosed in the <script>...</script> tag pair. However, I need to translate certain fields in the JSON content.

I am aware that I can translate all JSON content by going to File Type Settings > HTML 5 > Embedded Content > Check the Other elements identified by ... > Parser Rules > Add script as the Parser Rule Name and Parser Rule Condition Path > Select Embedded Content Plain Text v1.0.

But that brings all the JSON content into the Editor window. I only wanted to translate a few fields from the JSON content, not all of them.

Please suggest.

Thank you.

RE: How to translate HTML Files with embedded JSON content

Paul Filkin — Mon, 10 Nov 2025 08:51:46 GMT

Jay Chen

I vaguely recall seeing this before, it's not a common occurrence in here anyway. However, you mentioned this:

Jay Chen said:
I am aware that I can translate all JSON content by going to File Type Settings > HTML 5 > Embedded Content > Check the Other elements identified by ... > Parser Rules > Add script as the Parser Rule Name and Parser Rule Condition Path > Select Embedded Content Plain Text v1.0.

But that brings all the JSON content into the Editor window. I only wanted to translate a few fields from the JSON content, not all of them.

It only brings all the content in if you don't tailor the rules you want within the embedded content processor. I'd recommend you go into the Embedded Content Processors and copy the default, give a name that makes sense for you, and then tailor the rules so that it will only pick up the parts you want. Then go back to your HTML filetype and select your now available custom embedded content processor:

RE: How to translate HTML Files with embedded JSON content

Daniel Brockmann — Mon, 10 Nov 2025 08:22:52 GMT

Hi Jay - tagging Paul Filkin to see if this has come up before. I know there are some potential apps for Trados Studio so that might be a path but am not sure about the exact nature of those and how they would fit in with a Trados cloud workflow. Thanks, Daniel

RE: Adding differing translations for the same source in the same TM

Luis Lopes — Thu, 09 Oct 2025 11:49:17 GMT

Hi Birgit,

Have you looked into TM fields and it's use in the context of projects? I think this will help with your use-case (i.e. you have two TUs with the same source sentence, but differing TM fields, so those can be filtered/penalized based on the project context.

Thanks,
Luis

Adding differing translations for the same source in the same TM

Birgit Lins — Mon, 22 Sep 2025 14:45:08 GMT

How can I add differing translations for the same source text and define a context so they are treated as preferred under certain circumstances? I got some corrections from our local reviewers that should be made available in the TM but not every time so the project manager/translator should be able to choose between both variant, or even better the project manager should be able to set it up in a way the preferred translations are shown first if, let's say, the context is 'folder for en-us market'. Anyone knows how to do this? Or maybe I could use "Add new translation units" for the TM update (If target segments differ...) plus add the context in the Translation Memory fields? And next time refer to this project in the Perfect Match?

Copying inline formatting to another segment

Heike Stürmer — Thu, 25 Sep 2025 07:06:43 GMT

Our Marketing team is highlighting any changes or new strings in their InDesign file in a certain colour, so that it's easier to identify anything new/changed.
This colour is then also visible in the Trados Online Editor making it easy to see.

However, as it's always the case sometimes you need to make changes to already existing strings and we want to highlight those changes we make at the translation stage, so that Marketing can easily see the changes that we have made to already existing text.

Is it somehow possible to Copy the colour formatting from one segment to another?
Or can we actually set up Trados team, so that we would have a formatting that we can apply to our files, which also gets exported back into the IDML?

Thanks for your help.

Where is the correct place to report broken links in the Trados Enterprise help documentation?

Peter Johnston — Fri, 12 Sep 2025 11:06:42 GMT

Where is the correct place to report broken links in the Trados Enterprise help documentation?

For example on https://docs.rws.com/en-US/trados-enterprise-%26-accelerate-791595/downloading-packages-for-translation-719552

There's 2 broken links at the bottom of the page as they still link to docs.sdl.com

Open the package - https://docs.sdl.com/LiveContent/content/en-US/SDL%20Trados%20Studio%20Help-v5/GUID-6B0534EF-78E4-48F5-8B1D-B6BA8E62B25F
Translate the files - https://docs.sdl.com/LiveContent/content/en-US/SDL%20Trados%20Studio%20Help-v5/GUID-CE56E5B3-9225-41FA-A58E-9F87ED5CCC8D

Here's more examples on https://docs.rws.com/en-US/trados-enterprise-%26-accelerate-791595/translating-automatically-via-trados-studio-796665

For more context, read this KB article. - https://gateway.sdl.com/apex/communityknowledge?articleName=000021486 --

Translate the files. - https://docs.sdl.com/LiveContent/content/en-US/SDL%20Trados%20Studio%20Help-v5/GUID-CE56E5B3-9225-41FA-A58E-9F87ED5CCC8D

Both of these broken links appear multiple times in this page

Another page with multiple broken links - docs.rws.com/.../reviewing-automatically-via-trados-studio-796670

RE: User groups functions misbehaving

Ariadna Garcia — Fri, 11 Jul 2025 11:16:51 GMT

Thank you, Luis. I created a new group to reproduce the same permissions and assigned it to all users, and all seems to work fine now. Mysterious.. but solved! ;)

User groups functions misbehaving

Ariadna Garcia — Fri, 04 Jul 2025 09:28:26 GMT

Our user group configurations, which have been working fine until last month, have started behaving strangely. Project managers, who didn't have any issue so far, now can't create new users, nor save workflows, they have started seeing projects from other editors even though the option is unabled on the Roles & Permissions setup. Has anyone experienced anything similar and knows how to solve it? I have already duplicated the user group from the basic option, I have created it from scratch, and none of it seems to be working. Any ideas? [emoticon:ca08b2c27c2f40e993e89508acf29e0b]

Thnak you, all!

Unable to add Customer users in new horizontal workflow in Trados Team

Helen Brouwer — Mon, 07 Jul 2025 12:49:14 GMT

Hi,

Ever since the new horizontal workflow was introduced in Trados Team, we have been unable to add users on a lower customer level to the phases in the workflow when creating projects.

In our company we work with external translators in our Team environment as well, just on a lower customer/location level than our own users. We use these locations to create the projects for the external translators so they do not have access to our own projects. In the previous, vertical, workflow, we were able to add these lower-level users without any problem to the phases in the workflow in projects created on the same lower-level location. However, with the new workflow, I have to first create the project on the desired location with only me assigned in the workflow, then assign the users and then start the project. Is there a way to make the customer users available during the initial creation of the project?

Kind regards,

Helen

RE: Unable to add Customer users in new horizontal workflow in Trados Team

Helen Brouwer — Fri, 11 Jul 2025 06:57:41 GMT

Hi Luis,

Thanks for your reply. I will create a support ticket then.

RE: Unable to add Customer users in new horizontal workflow in Trados Team

Luis Lopes — Thu, 10 Jul 2025 10:22:06 GMT

Hi Helen,

We did not really change this area with the new layout, so would be good to investigate with our support team what is happening: https://gateway.rws.com/csm

Thanks,
Luis

RE: User groups functions misbehaving

Luis Lopes — Thu, 10 Jul 2025 10:20:55 GMT

Hi Ariadna, Would be best to log a support ticket with our colleagues so they can have a look with you: https://gateway.rws.com/csm

The Review task with Track Changes in Cloud Editor is not working properly

ADELA LEGIDOS — Wed, 02 Jul 2025 18:53:50 GMT

Hello,

I'm having problems with the track changes feature when reviewing a file in the Cloud Editor (I'm working with Trados Team). I have TC turned on and Final view selected, but as soon as I start editing a new segment, it switches back to showing all changes instead of staying in Final view. It's very annoying, and it doesn't allow me to view the text properly.

Another user had this question some time ago (https://community.rws.com/product-groups/trados-portfolio/cloud-offerings/f/1-general/44226/track-changes-not-behaving-correctly?ReplySortBy=CreatedDate&ReplySortOrder=Ascending), and I wonder if you found a solution?

I am working with Chrome [Version 138.0.7204.97 (Official Build) (64-bit)].

Thank you in advance :)