Language Weaver for Zendesk - Recent Threads

Zendesk Tickets Language Weaver connector, version 1.2 release

Adam LaMontagne — Wed, 05 Mar 2025 14:51:08 GMT

We're excited to announce that we have just released a new version of the Zendesk Language Weaver connector. You can find the connector in the Zendesk marketplace.

This completely redesigned new version supports integration of Language Weaver secure, enterprise grade NMT for Zendesk's Support Ticket feature. It offers a deeper integration in the Zendesk tickets environment, making it even easier for our customers' Zendesk agents to seamlessly support their users across languages.

New features include:

Automatic detection of the visitor's language and instant translation of messages directly in the Agent ticketing environment.
An RWS Language Weaver icon in the rich text editor that allows the Agent to translate and submit the response to the visitor in one click.
Both the original messages and the translated messages to and from the visitor are stored in the ticket history.
Support for Language Weaver and Language Weaver Edge

Talk to your Language Weaver sales representative to find out about activating these features for your Zendesk Tickets instance.

Zendesk Language Weaver 1.0 connector

Adam LaMontagne — Fri, 03 Feb 2023 10:39:25 GMT

We're excited to announce that we have just released the version 1.0 of the Zendesk Language Weaver connector. You can find the connector in the Zendesk marketplace.

This first version supports MT for Zendesk's Support Ticket feature, allowing our customers' Zendesk agents to seamlessly support their users across languages. There are two primary features:

Enable agents to use Language Weaver to machine translate support ticket content into the agent's preferred language
Enable agents to use Language Weaver to machine translate their response into the user's preferred language

In an effort to make the user experience as efficient as possible, we have built in some intelligence to select the agent's language based on their system preferences and we've used Language Weaver's language identification features to detect the end user's preferred language.

This is just the first version, and we have a lot more planned for Zendesk, including adding features to support chat and Knowledge Base, and making UX improvements to integrate more deeply into Zendesk's UI. Please feel free to share feedback; we're always looking to improve.