Forum - Recent Threads

RE: Failed to create user. Email address is already used

Ana-Maria Matefi — Thu, 05 Mar 2026 18:22:30 GMT

I also sent you a response to the email directed to Education. The ID you indicate it is not the correct one for the academic account. I send all the details on the personal email.

Failed to create user. Email address is already used

Sabina Fata — Sun, 22 Feb 2026 18:11:42 GMT

Hi,

I'm trying to add a user to my Language Weaver subscription (Account Id: 11939) and get this error message:

"Failed to create user. Email address is already used.
Trace Id: lwui.xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx."

I have double-checked and the user's email is not in use.

Can you help me solve this problem?

Thank you very much in advance,

Sabina

RE: Failed to create user. Email address is already used

Sabina Fata — Thu, 05 Mar 2026 13:52:43 GMT

Ana-Maria Matefi I sent an email to Education. I guess they'll handle this.

Thanks,
Sabina

RE: Failed to create user. Email address is already used

Sabina Fata — Thu, 05 Mar 2026 13:24:22 GMT

Yes, Ana, exactly.

But since this morning I cannot even access the LW portal anymore.

This is the error message:

RE: Failed to create user. Email address is already used

Ana-Maria Matefi — Thu, 05 Mar 2026 12:16:14 GMT

Sabina Fata ,

Hi Sabina, do you want to add a user to the Language Weaver subscription related to the Academic Account?

RE: Failed to create user. Email address is already used

Madalina Bardocz — Thu, 05 Mar 2026 10:37:26 GMT

Hello Sabina,

The error message may be slightly misguiding. Account 11939 has a single user entitlement, this is likely the reason why you cannot add a 2nd user to it.

If you are interested in purchasing a larger user package, I can ask one of my colleagues to reach out to you on this.

Look forward to your feedback.

Thank you,

Madalina

RE: How to use MTQE or GenericQE?

Joe Zhou — Fri, 20 Feb 2026 13:01:02 GMT

Thank you Lenka for your response. I am currently out of the office and will return around the end of February. I will contact you then to request the MTQE trial.

Best regards,

Joe

How to use MTQE or GenericQE?

Joe Zhou — Sun, 15 Feb 2026 10:59:39 GMT

I want to test Languge Weaver MTQE, but I don't know where and how to subscribe it.

Could you help me? Thank you in advance.

RE: How to use MTQE or GenericQE?

Lenka Denemark — Thu, 19 Feb 2026 23:31:42 GMT

Hello Joe,

Machine Translation Quality Estimation is an additional feature that requires a language-specific Quality Estimation model. If you have an active Language Weaver subscription, we would be happy to set up an MTQE trial for you. Please let us know which language direction you would like to test.

Best regards,

Lenka

RE: Language Weaver MT subscription Inactive ("Expired"). Should be active since upgrade to Trados Studio 2024

Frances Pearn-Rowe — Mon, 12 Jan 2026 09:55:45 GMT

Hi Amanda Silver - All customers receive 6M characters of free Language Weaver Machine Translation per year with their Trados Studio 2022 or Trados Studio 2024 license. For customer having issues then please do a case as Christy recommends above

Language Weaver MT subscription Inactive ("Expired"). Should be active since upgrade to Trados Studio 2024

Amanda Silver — Fri, 27 Dec 2024 14:08:55 GMT

I recently upgraded to Trados Studio 2024, which is supposed to include “Language Weaver with an annual allowance of up to 6 million MT characters per account."

When I log into My Account at portal.languageweaver.com, my Language Weaver MT subscription is inactive (“Expired”). This is because, prior to upgrading to Studio 2024, I had Studio 2021 and a purchased (with credit card) annual subscription to Language Weaver. Naturally, I did not renew this annual subscription when it expired a few weeks ago because I no longer required it, as the subscription is supposed to be included with Trados Studio 2024.

When I click on “Manage Subscription” in the Language Weaver portal, no options/actions are available to me.

How do I proceed to have my Language Weaver MT subscription, which is supposed to be included in Trados Studio 2024, activated?

RE: Language Weaver MT subscription Inactive ("Expired"). Should be active since upgrade to Trados Studio 2024

Amanda Silver — Sat, 10 Jan 2026 12:28:23 GMT

For everybody writing that your subscription has expired, you only got a one-year subscription when you upgraded to Studio 2024, not an infinite deal So, you have to go in yourselfveand upgrade/renew. This is not a support issue.

Go here to upgrade/renew your subscription, it costs about EUR 100 per year: portal.languageweaver.com/.../account

RE: Language Weaver MT subscription Inactive ("Expired"). Should be active since upgrade to Trados Studio 2024

Amanda Silver — Sat, 10 Jan 2026 12:27:16 GMT

RE: Language Weaver MT subscription Inactive ("Expired"). Should be active since upgrade to Trados Studio 2024

Cylvie Frechette — Sat, 10 Jan 2026 12:19:34 GMT

Thank you Christy. I would love to, but the link you provided does not allow. Even after logging in, I keep looping back to the landing page https://gateway.rws.com when I click on Login for Support. Can you please provide the details on how to open a support case through the Gateway?

RE: Language Weaver MT subscription Inactive ("Expired"). Should be active since upgrade to Trados Studio 2024

Christy Carda — Fri, 09 Jan 2026 20:55:27 GMT

Hi Cylvie Frechette

Please open up a support case through Gateway, https://gateway.rws.com, and our fulfillment team can assist with this.

Thanks,

Christy

RE: Language Weaver MT subscription Inactive ("Expired"). Should be active since upgrade to Trados Studio 2024

Cylvie Frechette — Fri, 09 Jan 2026 20:49:14 GMT

I have a similar issue. My Language Weaver subscription, which is included in Studio 2024, has apparently expired today. How can I reactivate it?

RE: flag words or word groups from source segment as DNT

Lenka Denemark — Fri, 02 Jan 2026 20:13:36 GMT

Hello Pascal,

I’m glad to hear that. With your expertise, the Brands feature—combined with the appropriate regex—should deliver exactly what you need.

Happy New Year!

Lenka

flag words or word groups from source segment as DNT

Pascal Zotto — Sun, 28 Dec 2025 17:13:49 GMT

Hi,

is there a way to flag words or word groups in source segment as DNT (right before they are sent to LW) so they are not touched/translated by Language Weaver. Converting them to tags is not an option as the files are already prepared by client and we have own lists in a tool that checks content right before translation only.

In this case it’s within Trados but it could as well be from any other tool via the API.

BR,

Pascal

RE: flag words or word groups from source segment as DNT

Pascal Zotto — Fri, 02 Jan 2026 15:47:43 GMT

Hello Lenka,

The removal step before using the strings before they are forwarded to Trados or whatever tool is no problem at all as it would be the same rule we already use for internal DNT strings flagging and later removing of the flags. Our tool is fully regex based and contains way trickier regex rules than this one. We even had to expand regex handling for our tool as it misses some basic (for our need) features and we have more additions to be added. ^^

I’m pretty sure, my programmer hates me for always pushing everything to the limits so he has to do some reworking of the programming. O:)

Best regards,

Pascal

RE: flag words or word groups from source segment as DNT

Lenka Denemark — Wed, 31 Dec 2025 13:55:33 GMT

Hello Pascal,

yes, this is what I was going to suggest after reading your response. I did a test that worked but my Regex needed further improvement. Using Regex will require testing and finetuning, and possibly an additional step to remove the text alteration on the translation side.

Best regards,

Lenka

RE: flag words or word groups from source segment as DNT

Pascal Zotto — Wed, 31 Dec 2025 10:35:02 GMT

I might have found a solution under Brands in LW: you can use Regex there, so we can alter the text on our side to match a single Regex rule in order to make LW ignore these strings.

RE: flag words or word groups from source segment as DNT

Pascal Zotto — Tue, 30 Dec 2025 21:55:20 GMT

Hello Lenka,

As I said, unfortunately that’s not an option as the terms are in a tool of our own (some kind of term injector) and lists are not available for export. We have to flag terms on the fly before we forward them to any MT tool.

And the question also stated to flag them before they are sent to LW.

Edit: Is there some kind of strings LW will not touch at all, e.g. terms with underscores or alphanumeric strings? That way we could convert terms from our list into such strings.

RE: flag words or word groups from source segment as DNT

Lenka Denemark — Tue, 30 Dec 2025 18:25:58 GMT

Hello Pascal,

To ensure certain words are treated as non-translatable, use the Brands or Dictionary features in Language Weaver.

Brands

1. In Language Weaver, navigate to Settings > Brands.

2. Add your non-translatable terms to the Brands list.

Terms added here are automatically recognized as non-translatable across all language directions. The Brands list is applied to translations in the LW portal and in other integrated applications such as Trados Studio.

Dictionary

If you need to treat certain terms as non-translatable in some languages while allowing translations in others, use the Dictionary feature instead.

1. In Language Weaver, go to Settings > Dictionary.

2. Create a dictionary for the language direction where the terms should be treated as non-translatable.

3. Add the non-translatable terms to the dictionary, ensuring the translation matches the source term.

Please note that the Brands list is always "on", whereas the Dictionary feature can be activated or deactivated as needed.

For more information about the Brands and Dictionary features, please refer to the Language Weaver Documentation.

Best regards,

Lenka

the translation provider "language weaver cloud" couldn't be opened

Ehab Tantawy — Mon, 24 Nov 2025 21:09:21 GMT

Hi,

Why do I receive this message while trying to enable the Language Weaver?
The translation provider "language weaver cloud" couldn't be opened...
Is it possible for LW to be applied throughout the file and enabled on the side of the PM, but disabled on my side?
Is there any solution for this?

I tried to rename the settings files under the Studio18 folder, but the error still appears.

Best,

XML translation problem with Language Weaver

Stephan Stangl — Thu, 20 Nov 2025 05:58:32 GMT

We translated with Trados Cloud and the internal Language Weaver for the last years. Now we had to change to the Language Weaver Cloud.

But when we translate XML Files with the Language Weaver it makes troubles with tables.

I haven't found any settings to fix this.

Furher Information:
<?xml version="1.0" encoding="utf-8"?>

Fullscreen Sample File.xml Download

<?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE tms PUBLIC "-//Schema//DTD DocuMan TMS V5//EN" "Tms.dtd">
<tms name="Anschlusspunkte" source="de" target="en" source-culture="de-DE" target-culture="en-GB" user="Stangl" date="11/19/2025 14:44:43" version="ST4.ClientBase.TMS, Version=13.0.2.0, Culture=neutral, PublicKeyToken=201f642519e2a688" export-version="2" test="true" guid="xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx">

	<tmsnode id="719331211" xml:space="preserve">
		<content>
			<margin_text type="bold">
				<b>Liste der<br/>Anschlusspunkte</b>
			</margin_text>
			<table-container type="header">
				<table-title>Liste der Anschlusspunkte</table-title>
				<table hsdl-percent="9.5 25.4 15.5 16.9 14.6 17.9" type="fixed">
					<thead>
						<tr>
							<th>
								<p type="p_table_lb">TP-Nr.</p>
							</th>
							<th>
								<p type="p_table_lb">Anschlusspunkt</p>
							</th>
							<th>
								<p type="p_table_lb">Auslegungsdruck</p>
							</th>
							<th>
								<p type="p_table_lb">Nennweite/Druckstufe</p>
							</th>
							<th>
								<p type="p_table_lb">Anschlussart</p>
							</th>
							<th>
								<p type="p_table_lb">Temperatur</p>
							</th>
						</tr>
					</thead>
					<tbody>
						<tr>
							<td>
								<p type="p_table_l">TP04</p>
							</td>
							<td>
								<p type="p_table_l">Abblaselanze Kalt</p>
							</td>
							<td>
								<p type="p_table_l">0,5 barg</p>
							</td>
							<td>
								<p type="p_table_l">DN40/DN50/PN10</p>
							</td>
							<td>
								<p type="p_table_l">EN 10305</p>
							</td>
							<td>
								<p type="p_table_l">-10 / +210 °C</p>
							</td>
						</tr>
						<tr>
							<td>
								<p type="p_table_l">TP05</p>
							</td>
							<td>
								<p type="p_table_l">Abblaselanze DN25</p>
							</td>
							<td>
								<p type="p_table_l">0,5 barg</p>
							</td>
							<td>
								<p type="p_table_l">DN25/PN10</p>
							</td>
							<td>
								<p type="p_table_l">EN 10305</p>
							</td>
							<td>
								<p type="p_table_l">-10 / +120 °C</p>
							</td>
						</tr>
						<tr>
							<td>
								<p type="p_table_l">TP06</p>
							</td>
							<td>
								<p type="p_table_l">Kondensataustritt<br/>(Kondensatbehälter)</p>
							</td>
							<td>
								<p type="p_table_l">8 barg</p>
							</td>
							<td>
								<p type="p_table_l">G3/4"/PN16</p>
							</td>
							<td>
								<p type="p_table_l">ISO 228</p>
							</td>
							<td>
								<p type="p_table_l">96 °C</p>
							</td>
						</tr>
						<tr>
							<td>
								<p type="p_table_l">TP07</p>
							</td>
							<td>
								<p type="p_table_l">externe Luftversorgung Truck</p>
							</td>
							<td>
								<p type="p_table_l">10 barg</p>
							</td>
							<td>
								<p type="p_table_l">G3/8"/PN16</p>
							</td>
							<td>
								<p type="p_table_l">ISO 228</p>
							</td>
							<td>
								<p type="p_table_l">-10 / +60 °C</p>
							</td>
						</tr>

					</tbody>
				</table>
			</table-container>
		</content>
	</tmsnode>
</tms>