Technical Discussions - Recent Threads

incomplete plugin uninstall

Nadège de Neef — Mon, 16 Mar 2026 13:54:27 GMT

For a schoolproject I tried to install 2 plugins into Trados. Trados then told me to close the app and restart it. When I did this I got an error, saying Trados couldn't open. I tried to uninstall Trados and install it again but that didn't help. I also tried to remove some plugin-files from my discoverer but I'm not so good with the technical side of these things.

Now I get the following message:

When I close it and open it again I still get that notification. What can I do to make my Trados operational again? Since I need this for class in 2 days.

[Trados 2024 SR1] Installation error

Jaroslava Nela Sodomková — Mon, 27 Oct 2025 16:25:29 GMT

Hello. I tried to install Trados 2024 SR1, but the installation process does not advance beyond this screen:

I have already installed the most recent version of Microsoft Visual C++, so that should not be an issue.

Here is the debug log:

2025-10-27 16:06:09,991 INFO : Logging started.
2025-10-27 16:06:10,005 INFO : Sdl.Tools.Chainer.ProgramOptions:
Base: Sdl.Tools.Chainer.ProgramOptions
Help switch present: False
Error text:
Options:
[task, install]
[suite, TradosStudio.Suite]
[uilevel, all]
[noconsole, ]
[loglevel, all]
Arguments:

Task: Installation
UILevel: All
Suite path: C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\TradosStudio.Suite
Response path:
Logger directory: C:\ProgramData\Trados\Chainer\Logs
Logger level: ALL
MSI log level: Verbose
Confirm ? no
2025-10-27 16:06:10,059 INFO : Loading version 1.8 suite.
2025-10-27 16:06:12,354 INFO : Running data collection stage.
2025-10-27 16:06:15,978 INFO : Datastore after collector finished was:
2025-10-27 16:06:15,994 INFO : Sdl.Tools.Chainer.SymbolTableStack
[SuiteDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1]
[PackageCacheFolder, C:\ProgramData\Package Cache]
[RoamingDataFolder, C:\Users\42060\AppData\Roaming]
[ModulesDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\modules]
[PluginsTargetDir, C:\Users\42060\AppData\Roaming\Trados\Trados Studio\18\Plugins]
[DependencyModulesDir, C:\ProgramData\Package Cache\Trados\Dependencies]
[ProgramFilesFolder, C:\Program Files (x86)]
[StudioFolder, C:\Program Files (x86)\Trados\Trados Studio\Studio18]
[ScriptsFolder, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\scripts]
[HasSetLicenseUI, True]
[AcceptedLicenseAgreement, True]
2025-10-27 16:06:15,994 DEBUG : Sdl.Tools.Chainer.SymbolTableStack
[SuiteDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1]
[PackageCacheFolder, C:\ProgramData\Package Cache]
[RoamingDataFolder, C:\Users\42060\AppData\Roaming]
[ModulesDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\modules]
[PluginsTargetDir, C:\Users\42060\AppData\Roaming\Trados\Trados Studio\18\Plugins]
[DependencyModulesDir, C:\ProgramData\Package Cache\Trados\Dependencies]
[ProgramFilesFolder, C:\Program Files (x86)]
[StudioFolder, C:\Program Files (x86)\Trados\Trados Studio\Studio18]
[ScriptsFolder, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\scripts]
[HasSetLicenseUI, True]
[AcceptedLicenseAgreement, True]
2025-10-27 16:06:16,040 INFO : Datastore after collector finished was:
2025-10-27 16:06:16,040 INFO : Sdl.Tools.Chainer.SymbolTableStack
[SuiteDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1]
[PackageCacheFolder, C:\ProgramData\Package Cache]
[RoamingDataFolder, C:\Users\42060\AppData\Roaming]
[ModulesDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\modules]
[PluginsTargetDir, C:\Users\42060\AppData\Roaming\Trados\Trados Studio\18\Plugins]
[DependencyModulesDir, C:\ProgramData\Package Cache\Trados\Dependencies]
[ProgramFilesFolder, C:\Program Files (x86)]
[StudioFolder, C:\Program Files (x86)\Trados\Trados Studio\Studio18]
[ScriptsFolder, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\scripts]
[HasSetLicenseUI, True]
[AcceptedLicenseAgreement, True]
2025-10-27 16:06:16,040 DEBUG : Sdl.Tools.Chainer.SymbolTableStack
[SuiteDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1]
[PackageCacheFolder, C:\ProgramData\Package Cache]
[RoamingDataFolder, C:\Users\42060\AppData\Roaming]
[ModulesDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\modules]
[PluginsTargetDir, C:\Users\42060\AppData\Roaming\Trados\Trados Studio\18\Plugins]
[DependencyModulesDir, C:\ProgramData\Package Cache\Trados\Dependencies]
[ProgramFilesFolder, C:\Program Files (x86)]
[StudioFolder, C:\Program Files (x86)\Trados\Trados Studio\Studio18]
[ScriptsFolder, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\scripts]
[HasSetLicenseUI, True]
[AcceptedLicenseAgreement, True]
2025-10-27 16:06:16,070 INFO : Running system alteration stage.
2025-10-27 16:06:16,215 INFO : Registering Setup with ARP
2025-10-27 16:06:16,413 INFO : Package 'Microsoft Visual C++ 2022 Redistributable' should be installed.
2025-10-27 16:06:19,821 FATAL : Sdl.Tools.Chainer.ExpressionEvaluator+InterpreterException: The expression threw an exception.
Chainer.ProductInfo.Family(new Guid("{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}")).FirstOrDefault() != null &&
new Version(Chainer.ProductInfo.Family(new Guid("{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}")).First().VersionString) >= new Version(14, 31, 31103) ---> System.ArgumentNullException: Hodnota nem e b t NULL.
N zev parametru: input
v System.Version.Parse(String input)
v System.Version..ctor(String version)
v Evaluator.Evaluate(Object[] args)
--- Konec trasov n z sobn ku pro vnit n v jimku ---
v Sdl.Tools.Chainer.ExpressionEvaluator.Evaluate(String codeFragment, Object[] argumentValues, AssemblyReferences references, ParameterList parameterList, Type resultType)
v Sdl.Tools.Chainer.Expression`1.Evaluate(Object[] argumentValues)
v Sdl.Tools.Chainer.Packages.ExecutablePackage.IsInstalled()
v Sdl.Tools.Chainer.Packages.ExecutablePackage.Install()
v Sdl.Tools.Chainer.ChainerSteps.InstallStep.Launch(WorkflowBase workflow, WorkflowDirection previousDirection)
v Sdl.Tools.Chainer.Workflows.SystemAlterationWorkflow.Run()
v Sdl.Tools.Chainer.Task.Perform(Suite suite)
v Sdl.Tools.Chainer.Program.Execute()
v Sdl.Tools.Chainer.Program.Main()
2025-10-27 16:06:19,821 INFO : Logging ended.

Can you let me know how to fix this?

Thank you in advance.

certification bundle for Trados Studio 2024 - level 1 --> problems at checkout

Lorena Lo Re — Sun, 25 May 2025 15:55:03 GMT

Hello! I am a student from University of Padova, I was filling the form to receive my free certification bundle for Trados Studio 2024 - level 1, I did but then at Checkout it would ask me to pay even though it should be free for me and It would show an error in my name even if I filled it correctly . I tried to fill the form again but did not receive any more emails and I don't know what to do. can u help me?

Cannot access my account

Océane Sannier — Mon, 12 May 2025 08:50:45 GMT

Hello, I'm a university student, I cannot access to my account anymore. It says that my account isn't linK to any cloud account. My teacher tried several times to delete and add me, sending me several invitations, but each time, it said that the invitation was meant to someone else. We contacted someone from RWS and we tried different solutons but none of them worked.

Please provide advice.

Thank you

Trados Error: "The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters."

Jenny Nguyen — Wed, 02 Apr 2025 01:52:32 GMT

I am currently a student using SDL Trados Studio 2024 - 18.0.0.1013. It is provided by my school, Houston Community College, which is an academic partner of Trados.

Last Sunday, I turned on my computer and received an error message from Trados saying that the Base-64 string is not valid. This is the first time I have ever received this type of message. I looked and read the Knowledge Base and Community sites that similarly mentioned about this issue. I have tried different ways to get rid of the error message, such as renaming certain files, restarting my computer, uninstalling and reinstalling Trados, and repairing it. Unfortunately, none of these suggestions were successful.

Therefore, I am asking in this forum for help from experts by opening a case to solve this issue. I have lost 2 days ever since the message occurred. Please help me solve this issue as soon as possible.

Request for Resources to Localize the Trados Homepage into Arabic for Academic Project

ameer nizar — Mon, 30 Dec 2024 14:22:10 GMT

My name is Ameer Nizar, and I am a student at Middle East University (Jordan). I am currently working on an academic project to localize the official Trados homepage into Arabic. This involves translating all visible elements (text, dropdowns, functionalities) and recreating the design while preserving Trados' branding, colors, and visuals.

I am reaching out to the community for guidance and assistance in obtaining the necessary resources for this project, such as:

1. Access to the homepage’s source files or design resources.

2. Any guidelines related to Trados’ branding and functionality preferences.

3. Permission to use AI tools or other resources to help with recreating the homepage design.

This project is purely academic, and I would be happy to share the localized version with Trados if it could be of use to your organization. I greatly appreciate any advice, resources, or directions that could help me complete this project.

Thank you for your time and consideration!

Best regards,

Ameer Nizar Abd Al Latif

Middle East University

Frozen, bugged-ridden error messages

Maria Quintana — Sun, 22 Dec 2024 03:45:14 GMT

I am a college student working on my school Microsoft Remote Desk. Trados has been super sluggish lately, and I cannot change or repair it, among most of other

troubleshooting options, because I do not have the privileges to do so. I deleted temporary files, created TMs and projects over and over, restarted the program and the

computer countless time. I still cannot pass all sorts of error messages every time I try to open the Editor view or click of other functions whose result is to freeze. What else

can I do aside from informing my teacher that I am stuck with the assignments?

I'm a student at UOC and I'm following the manual exercises, level 1 (Trados Studi's built in cloud capabilities) but I can't access it. I can access to my RSW account but not to "Trados web interface select Resources and then Translat

Jordi Sánchez Carrión — Thu, 19 Dec 2024 10:47:40 GMT

I'm a student at UOC and I'm following the manual exercises, level 1 (Trados Studi's built in cloud capabilities) but I can't access it. I can access to my RSW account but not to "Trados web interface select Resources and then Translation Memories." in the web browser.

Is there anything I'm missing here?

[Trados Studio 2022] Problem when aligning two Word [2013] documents

Nicolas Chao — Sat, 30 Nov 2024 19:41:34 GMT

Hello,

my homework requires me to align these two Word documents that I got from applying OCR to two PDF. First, I edited both DOCX so that they're "mirrored" with each other, and then I used the Align Documents option from Trados.

The thing is, when I do that, it all becomes a mess and a great part of text is missing from the English version and probably from the Spanish one as well.

I'm new to Trados so I have no idea if I did something wrong along the way or what.

I would appreciate if someone could help me solve this problem.

Any advice is welcomed.

If I wasn't clear enough or there's some missing information, please let me know.

Thank you for your help.

Best regards,

Nicolas.

uat.community.rws.com/.../3872.CELEX_5F00_21986D0529_2800_01_29005F00_ES_5F00_TXT.docx uat.community.rws.com/.../5047.CELEX_5F00_21986D0529_2800_01_29005F00_EN_5F00_TXT.docx

I'm not sure if what I sent here can be downloaded, I sent them so that you may check how I organized them.

I would like to create a GroupShare.

Jonathan Alvarez — Fri, 22 Nov 2024 19:20:50 GMT

I would like to create a GroupShare with my university team to do a coordinate traduction. I don't know how to create a server. Someone could help me? Thank you

Failed Subscription reactivation

Chiara Cavina — Fri, 08 Nov 2024 09:58:53 GMT

I have a Trados Team Subscription through my University and I'm using Trados Studio 2022. When I open Trados to translate and I select my University's account, to which my profile is linked, I'm not given the option to Activate the subscription. It just says that the subscription has expired and the Activate button doesn't show. I've already tried logging in and logging out from my profile and I've visited the account linked to the Subscription (my University's account), but this problem keeps coming up. In the last few days I've had this problem but in the end I was always able to activate the subscription. Today I'm not able to do it. Is there a solution for this?

Unable to log into SDL Language Cloud

Former Member — Fri, 08 Nov 2024 02:36:00 GMT

Hello,

When I try to log into SDL Language Cloud I get the following message: An account has already been linked to your organization. We recommend that you contact your account administrator for helping you with the user configuration. Alternatively, contact the support team.

I'm not sure why I get this message. Many thanks in advance for the help!

Warm regards,

Diana

Trados is not installing

Francesco Diego Spagnolo — Mon, 28 Oct 2024 22:16:58 GMT

Dear Trados community.

I have tried to install trados for the past 3 weeks and i always get the same error

I have tried all the possible solution to make trados work on my laptop, I have already contacted the support team and asked other tech around and no could solve my issue, and I do not think that is my device.

Unfortunately I am not a pro IT technician and therefore I need an assistant to work on it as it is a vital part of my Master and not having trados can be detrimental for my whole entire master.

Not able to Use Cloud Resources

Hinako Ito — Fri, 25 Oct 2024 11:42:14 GMT

I have a license for Trados Studio 2024 but cannot use NMT.

I followed the guidance of Trados Studio Level 1 workbook (for Trados Studio 2022).

Encountering this issue, I tried to log in to Language Weaver, but I have the same issues as other questions here including these:

(+) Generic-NMT Not Appearing - 5. Machine Translation - Trados Studio - RWS Community

(2) Language Weaver login issues - 5. Machine Translation - Trados Studio - RWS Community

I cannot create a cloud project either, getting an error message below.

When creating a project, "Source Language" does not appear like the following image, even though it is set in the engine.

I'm guessing the issue causing this is related.

Thank you for your guidance.

Hinako

Issue with Trados Certification Exam

I I Sio — Thu, 03 Oct 2024 06:33:05 GMT

Hi there,

I'm seeking help with the Trados Studio 2022 Certification Exam and the SDL Trados Studio 2021 for Project Managers.

I've tried several times on the training platform, but I still cannot proceed. Here's the error message I receive when I try to start the exam:

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.

Since I'm hoping to get the Certification as soon as possible, is there any way I can access the exam?

Thanks in advance for any help or suggestions!

Kind regards,

Kelly

certification exam error message

Dimitris Panagou — Tue, 24 Sep 2024 13:49:58 GMT

Hello!

I'm trying to take the certification exam for Trados Studio 2022 - Level 1.

I have a student license that expires at the end of this month (September). On the Education page everything looks ok and I have three attempts available.When I press the "Start Exam" button, tick the two boxes for confirmation and hit "Start Exam" again I receive the following message:

"500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed."

What am I meant to do?

Many thanks

Dimitris P

Trados Studio 2022 Certification

Wei Ting Wong — Sun, 15 Sep 2024 08:09:00 GMT

Hi,

I logged into my RWS account to complete the Trados certification for Trados Studio 2022 - Level 1, Level 2 and Level 3 but was unable to download the Workbook, files and presentation notes for all the certification.

Also I am facing technical errors with starting the exam. It says

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.

It seems like a widespread technical error. I would appreciate any advice on how I can proceed to complete my certification.

Trados Studio 2022 error message "The input isn´t a valid Base64 string, because it includes other than a Base64 character"

Mamadou Belem — Wed, 05 Jun 2024 19:56:02 GMT

Hello,

I have benfited from Trados Studio 2022 (via Trados team) licence as part of RWS Academic Partner / Campus program.

When I try to start Trados Studio 2022, I get the error message "The input isn´t a valid Base64 string, because it includes other than a Base64 character". Then it closes when I click on "Okay"

Please help us solve this issue.

Thanks

activate license

Patrick Jungo — Sun, 26 May 2024 17:46:15 GMT

Trados Studio 2022

I can't get the account of the Trados Team from my University: Saarland University - (Trados Team)

under my e-mail I used up to now: paju00001@stud.uni-saarland.de

Do you know the reason?

Thanks!

No Downloading methods found in a student's account

Jian Li — Sun, 12 May 2024 14:53:16 GMT

Hi I am a student working on projects that requires Trados installation. My lecturer had invited me to the university trados team and I can log in and see the account receiving files properly. But when it turns to downloading any Trados version and installment. it always suggests me to go back to the invitation email which only leads to my account with no subscription information. What should I do?

My product licence has been deactivated and I don't have an activation code

Emma Kendrick — Tue, 05 Dec 2023 16:55:39 GMT

I am a student trying to use Trados for a translation project and it says I need an activation code which I don't have and when I try to normally log in with my subscription it tells me I need to 'activate the product'.

Passolo 2022: "Activation failed. No licenses are currently available for the specified activation code"

Melania Cabezas García — Tue, 28 Nov 2023 20:23:22 GMT

Hello! I have included my Passolo 2022 license but have obtained the following message (even though this is the first time that I am using the license): "Activation failed. No licenses are currently available for the specified activation code". What could I do to activate the software? Thank you!

Passolo 2022 license for universities

Melania Cabezas García — Mon, 27 Nov 2023 20:11:03 GMT

Hello! I have a Passolo 2022 Professional Edition license from my University. Could you please explain how I can activate this license after having installed Passolo? Thank you!

MultiTerm cannot open termbases

Kathleen Tunney — Sat, 05 Aug 2023 00:03:42 GMT

Hello!

I'm using Trados Studio 2022 SR 1 and MultiTerm 2022 17.0.0.1685.

I can't use this program, because every time I try to open a termbase, the program closes.

Tried already: Restarted PC, uninstalled, reinstalled, turned off antivirus.

My internship starts August 15, and I will need to open a medical termbase then.

Can anyone help?

Thanks in advance,

Kathleen

Unable to select a Generic - NMT when trying to connect Language Weaver to Studio 2022 SR1

Kathleen Tunney — Thu, 20 Jul 2023 16:55:42 GMT

Hello!

I am trying to connect Language Weaver to Trados Studio 2022 Professional, but find that the final step in the instructions below is impossible:

The following shows that the Generic - NMT entry is missing:

I installed the Language Weaver plugin, but that doesn't do anything either. Language Weaver just doesn't show up.

I tried signing into the Language Weaver portal, but there I get the message:

Waiting a few minutes doesn't help; the same message keeps coming up.

Does anyone know what I need to do to make this work?

Thanks in advance!

Kathleen