Generic Questions - Recent Threads

RE: Trados certification exams

Anca Stoian — Mon, 12 Jan 2026 11:56:13 GMT

Firstly, the certifications have been moved on the RWS University platform since last year. They cannot be accessed from the RWS account anymore.

Secondly, the orders are for Trados 2024, I have emailed you from the education inbox and explained what should happen when a student applies for the Certifications from the website.

From my investigations, the email you used to request them is different from the email you used to contact us. Please reply to my email. Or make sure you are using the correct email address. When a student applies for the Certifications bundle, the student is emailed an invite to join RWS University platform and other emails to enroll to the Certifications. If the email address is not valid, you won't receive these emails.

Kind regards,

Anca

Trados certification exams

Ana Sintes — Sun, 11 Jan 2026 21:23:30 GMT

Hi there. I'm a student at the UOC (Universitat Oberta de Catalunya). I'm trying to access my certification exams but I cannot. I checked everything and I cannot find the problem. The order was made correctly. I've also conatcted support. What can I do?

What is the issues of equivalence in translation?

Nader ghreer — Fri, 19 Dec 2025 11:56:24 GMT

I need to know what’s the issues of equivalence in translation that all translators face ?

RE: What is the issues of equivalence in translation?

Paul Filkin — Sun, 11 Jan 2026 19:10:28 GMT

Nader ghreer

It sounds as though you may be a student? Given this was posted almost a month ago with no response (most likely because you posted into the wrong place and nobody noticed) I'll move it into the students forum. I also reckon the answer is well overdue... but perhaps still worthy of discussion.

Equivalence in translation refers to how closely a translated text conveys the meaning, effect, and function of the source text. All translators face challenges in achieving equivalence because languages and cultures do not map perfectly onto each other. The main issues include... maybe someone can fill that in?

RE: Installation of trados 2022. Error.

Anca Stoian — Wed, 05 Nov 2025 07:59:26 GMT

Also, I have moved your post in the Student Campus area in the Community, this is where the students from our Academic Partners should post and can find more details related to the program.

Regards,
Anca

Installation of trados 2022. Error.

Antonina Ustiuzhanina — Mon, 03 Nov 2025 16:54:23 GMT

I have Windows 10 installed on my laptop. I've tried many times to install Trados 2022, but always get the same error message:

I cannot even install the programm.

Could you please help me?

RE: Installation of trados 2022. Error.

Anca Stoian — Wed, 05 Nov 2025 07:56:42 GMT

Hi Antonina Ustiuzhanina ,

If your university is in the Academic Program, they should also have Trados 2024 installers and the professor is the one to provide the installer to the students.

Also, the professor is the one who needs to add the students to Trados Team so they can accept the invite and then be able to Login and access Trados Studio.

Where did you get the installer for Trados 2022?

Kind regards,
Anca

RE: Installation of trados 2022. Error.

Antonina Ustiuzhanina — Wed, 05 Nov 2025 07:44:58 GMT

Hello! I am a student and I received my account at the university. I need to use Trados to do my homework. But I couldn’t even install the program.

RE: Installation of trados 2022. Error.

Elisa Maxim — Mon, 03 Nov 2025 20:56:59 GMT

Hi Antonina Ustiuzhanina

I could not find any accounts associated with your e-mail address. Whom does the Trados 2022 belong to?

Kind regards,

RE: Problems activating my Trados license

Paul Filkin — Thu, 09 Oct 2025 08:04:00 GMT

Andrii Nikisha We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0027727.

Problems activating my Trados license

Andrii Nikisha — Tue, 07 Oct 2025 14:42:56 GMT

Hello,

I am writing with some unpleasant news: the problem has not been resolved. When I log in to my teacher's request to join and enter my username and password, I receive the same error (see first screenshot). However, I would like to add that perhaps it did not work because my teacher could only send the invitation last Sunday. He was unable to send it when I first wrote to you about the error because he was having problems with his email. Within 48 hours, I did not receive or accept the request. What should I do? Could you give me another 48 hours? My teacher and I have discussed it, and he is aware of the situation. If not, are there other options to resolve the issue?

RE: Problems activating my Trados license

Andrii Nikisha — Wed, 08 Oct 2025 14:57:09 GMT

As for the license it was revoked due to the presence of new emails.

RE: Problems activating my Trados license

Andrii Nikisha — Wed, 08 Oct 2025 14:53:36 GMT

I will explain what happened more clearly. At the university, we were given new email addresses, which we then used to replace the previous ones in our RWS accounts. Our teacher added these new addresses, and we received invitations to them. On that day, I encountered an error and wrote to you about it for the first time. I attached screenshots showing exactly what the error was. You replied that the teacher had 48 hours to remove me, add me to Trados Team, and send an invitation. I accepted the invitation. However, within the next 48 hours, my teacher did not send me an invitation because he was having problems with his email. He eventually solved the problem, but by that time, quite a bit of time had passed. He sent me an invitation, but the error remained the same.

RE: Problems activating my Trados license

Anca Stoian — Wed, 08 Oct 2025 14:22:53 GMT

Ok, but when did he do that? Was it before the expiry of the invite? If yes, then he needs to do it again.

RE: Problems activating my Trados license

Andrii Nikisha — Wed, 08 Oct 2025 13:28:37 GMT

I just had a chat with the teacher to learn more about this, and he said he had removed me and then added me back. When he added me back, anyone who had already been added would automatically receive an invitation to activate their account.

RE: Problems activating my Trados license

Anca Stoian — Wed, 08 Oct 2025 13:17:27 GMT

Did he also delete/remove you from Trados Team you before sending the invite? It is important to do that first.

RE: Problems activating my Trados license

Andrii Nikisha — Wed, 08 Oct 2025 13:13:26 GMT

Good afternoon. Today, my professor sent me an invitation, but the error persists. What could be the issue?

RE: Problems activating my Trados license

Anca Stoian — Wed, 08 Oct 2025 06:43:36 GMT

Hi Andrii,

I have already explained in your previous post what needs to be done https://community.rws.com/customers-partners/partner-groups/rws_campus/students/f/generic-questions/59133/problems-activating-my-trados-license

Kindly inform your professor to remove/delete you entirely from Trados Team and then to add you again and send the invite. You are now an Inactive user, therefore you need to be added again and have the invite sent to you again. So please pass this to the professor, to remove you and then to add you again and invite you again, and please accept the invite when it is sent. But the professor needs to remove you first and then add you again and invite you.

RE: Problems activating my Trados license

Anca Stoian — Fri, 26 Sep 2025 13:39:26 GMT

Hi Andrii Nikisha,

Firstly, I have moved your post to the forum for our Academic program - the Students forum, kindly post here next time, because this program is different from the licenses the freelance customers purchase.

Now, I have verified in the system and the reason you cannot access Trados and the invite is because the invite probably expired. You need to accept is in maximum 48 hours since it was sent by your professor.

Kindly inform your professor to remove you from Trados Team and then to add you again and send the invite. You are now an Inactive user, therefore you need to be added again and have the invite sent to you again. So please pass this to the professor, to remove you and then to add you again and invite you again, and please accept the invite when it is sent.

Kind regards,

Anca

PS: I have removed the screenshot with your email details, next time you post something that contains personal details please blur them, to protect yourself.

Problems activating my Trados license

Andrii Nikisha — Fri, 26 Sep 2025 12:57:26 GMT

Hello!

I am having some problems activating my Trados license. I am a university student, and my professor gave me an activation key for my course. But when the email arrived, I clicked on the “Accept invitation” button, logged into my account, and saw this error (see first screenshot). And in Trados itself, it says that I've already activated my subscription, but I have another problem on the notification bar (see second screenshot). And when I tried to sign into cloud account I have this problem (see the last screenshot)

I would be very grateful for your help.

Error in Level 2 Certification

Valentina Bassi — Thu, 28 Aug 2025 17:08:46 GMT

I am a student and have already obtained my Level 1 certification. I would like to take Level 2, but when I click “start exam,” I get this error:

"500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed."

RE: Error in Level 2 Certification

Elisa Maxim — Thu, 28 Aug 2025 18:00:46 GMT

Hi Valentina Bassi

We've moved the certifications to our RWS University platform. I notified the learning team to add your Level 2 and 3 certifications to RWS University.

The certifications will be soon available via RWS University https://university.rws.com/users/sign_in?next=/dashboard

Please register to be able to access them. In case you have any issues, please contact learn@rws.com

Guide: RWS University Quick Start Guide

Kind regards,

RE: Error in Level 2 Certification

RWS Community AI — Thu, 28 Aug 2025 17:09:06 GMT

Probability score: 0.6

Question improvement suggestion: Provide more details about the steps you took before encountering the error, and specify the browser and operating system you are using.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

It seems you are encountering a "500 - Internal server error" when trying to start your Level 2 certification exam. This type of error typically indicates a problem on the server side, which may not be directly related to your actions. Here are some steps you can take to troubleshoot the issue:

**Step 1:** Ensure you are logged into the correct RWS account. Double-check the account number in the browser link to confirm you are using the right credentials.

**Step 2:** Clear your browser cache. Sometimes, cached data can cause issues with loading pages correctly.

**Step 3:** Try accessing the exam from a different browser or device to see if the issue persists.

**Step 4:** If the problem continues, check your email for any communication from RWS University regarding the certification exams. They may provide specific instructions or updates about the server issues.

**Step 5:** If you still cannot access the exam, consider logging a support case through the RWS Support Gateway for further assistance.

Please keep an eye on your email for updates from RWS University, as they will provide guidance on how to proceed with your certification.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

RE: Missing Generic NMT in Cloud-based Resources

Anca Stoian — Thu, 17 Jul 2025 07:53:17 GMT

Hi Lenka,

Please check with your professor if he actually provided you with access to the NMT and added you and other students to the Language Weaver MT - as this is not something you can access without his approval.

Thank you.

Kind regards,

Anca

Missing Generic NMT in Cloud-based Resources

Lenka Holá — Tue, 24 Jun 2025 14:01:06 GMT

Hello,

I’m currently working through my Level 2 Workbook, and unfortunately, the Generic NMT option is missing from the Cloud-based Resources (please see the screenshot below). I’ve updated both Trados (2024 version) and the relevant plug-ins, but nothing seems to work. I also tried following some of the advice shared in the forums here, but without any luck.

Do you have any tips on how to proceed? Thank you!