Forum - Recent Threads

payment information

yasmin fawzy — Sat, 22 Nov 2025 23:29:53 GMT

Hello, When I first registered on the platform, I received an email regarding payment details through a payment provider. I don’t even remember its name, as I no longer have those emails.But I remember that I had an issue with my paypal name, but I’m not sure whether it was resolved or not.

Now I have the opportunity to participate in a project, but I’m hesitant because I’m not certain whether my payment information is correctly linked or not. I would like to verify that everything is okay, or know if I need to update my payment details. What should I do?

Error 401 - Unauthorized workzone

Zdeněk Lindenberg — Mon, 06 Oct 2025 09:17:46 GMT

I just registered and I can't log in to worzone. The ID works but the workzone doesn't. It always says

Error 401 - Unauthorized

Sorry, your request could not be processed.

Return

Since we upgraded from Trados Studio 2019 to Trados Studio 2024, when we use our existing memories to translate a document, we hardly get any matches, although the matches do appear when we search in the memories as such. Also, when we add a terminology

Verónica González — Tue, 01 Apr 2025 11:20:51 GMT

Since we upgraded from Trados Studio 2019 to Trados Studio 2024, when we use our existing memories to translate a document, we hardly get any matches, although the matches do appear when we search in the memories as such.
Also, when we add a terminology database, we do not get any results in the search terms tab.

Hello Please I just signed up yesterday and I've not been able to verify my email

Janet Oluseri — Mon, 13 Jan 2025 11:57:13 GMT

My email is yet to be verified, it's saying 'error'

I've sent an email but yet to get a response

Had problems with the Italian Test

Faraj Abdalla — Mon, 28 Oct 2024 17:39:20 GMT

I was doing an Italian test for the "Search Engine Evaluator for AI Models | Italian and English" by accidentally refreshing, what do I do?

Machine Learning Test

Godwins Akoji — Thu, 22 Aug 2024 10:30:23 GMT

Good day. I have completed the machine learning test, but my profile has not been updated. Kindly assist, so I can start tasking. Thanks

I had a problem with the test and i need help.

Jose Carranco — Mon, 03 Jun 2024 18:51:23 GMT

I had a problem taking a test. My browser closed almost before I started, and now it won't let me take it. How can I solve this? Thank you.

Purchased a new 12-month subscription for Trados Studio 2022 Freelancer but it shows as 'inactive' in my account

Former Member — Wed, 15 May 2024 14:01:44 GMT

Hello RWS,

This morning I purchased a new 12 month subscription for Trados Studio Freelancer 2022. The order was completed (Order 743408) but the product is shown as Inactive on my account. I cannot therefore access Trados Studio 2022 on my computer.

Could you please advise me on how to activate my subscription?

Kind regards,

David

Save target as XLIFF format , not Word

Gamila Hefny — Mon, 13 May 2024 09:21:35 GMT

The client requests the translation in XLIFF format. the only option provided by Trados 21 is Word, the original files were sent in Word. what should I do to save the target as XLIFF?

Your post, GroupShare Web API, While I am trying to create a Translation Memories using Rest API POST /api/tmservice/tms , getting "You are not allowed to perform this operation"

Gopi N — Fri, 03 May 2024 16:55:13 GMT

Your post, GroupShare Web API, While I am trying to create a Translation Memories using Rest API POST /api/tmservice/tms , getting "You are not allowed to perform this operation"

Post Request

{
    "name": "Test From REST API",
    "description": "Test From REST API",
    "containerId": "3d81fd76-22af-4e95-b6a6-25d08e97f488",
    "copyright": "©2024 GP",
    "location": "/",
    "languageDirections": [
        {
            "source": "en-gb",
            "target": "fr-fr"
        }
    ],

    "recognizers": "RecognizeAll",
    "translationMemoryId": "00000000-0000-0000-0000-000000000000",
    "fieldTemplateId": "00000000-0000-0000-0000-000000000000",
    "languageResourceTemplateId": "00000000-0000-0000-0000-000000000000",
    "fuzzyIndexes": "SourceWordBased,TargetWordBased"
}

Response

{"errorCode":"AuthorizationError","message":"You are not allowed to perform this operation"}

Recycle bin error

Marcela Del Bianco Luppi — Mon, 29 Apr 2024 15:09:22 GMT

Can someone please help me? I receive a message when trying to open Trados that says there is a recycle bin error, but I haven't deleted anything. I already tried to unistall trados and install it again.

How can I add a Memory Server programmatically for the user?

Antonio Craveiro — Wed, 22 Feb 2023 15:00:06 GMT

I can create an instance on the code with TranslationProviderServer.

But then how do I make it so it appears in the servers list

Add Server Based Memory to Project using API

Antonio Craveiro — Wed, 15 Feb 2023 22:46:19 GMT

I'm trying to add a server Based Memory to a File based Project.

I'm able to do it through the Studio UI.

But I can't figure it out with the API.

My code:

Uri projectServer = new Uri(serverUri);
project.Credentials.AddCredential(projectServer, "type=WindowsUser");

tmConfig.Entries.Add
(
new TranslationProviderCascadeEntry
(
new TranslationProviderReference(tmInfoEntry.FileName),
true,
true,
true,
0
)
);
}

project.UpdateTranslationProviderConfiguration(tmConfig);

If fileName is like {serverUri}/{Path}/{NameTM}, studio adds it but doesn't recognize the tm and I get unknown tm and tooltip saying translation provider not installed even though I use the same translation provider for file based memories

If fileName is like sdltm.{serverUri}/?=orgPath{Path}&tmName={NameTM}, I get invalid URI.

I followed the example on trados-studio-api-samples/ProjectCreator.cs at 1d593eeaf2e9dde1882c9d473dc79fc43db01310 · RWS/trados-studio-api-samples (github.com)

But what kind of URI should it be?

Installment Multi Term

Dominika Dorn — Mon, 11 Apr 2022 10:51:59 GMT

I just wanted to download the student's package. Studio works fine but when I try to open MultiTerm it says "Stammelement nicht vorhanden". Can anyone help?

Problem with client packages

Daniel Costa — Wed, 06 Apr 2022 13:52:18 GMT

Hello!

I have a client and all their packages come with a "hidden" TM.
It opens normally and the client says that their TM was updated properly when they receive the return package, but the TM won't appear for me when I import the package.
Does anyone know what is happening? The client itself doesn't know why that happens. I've tried reinstalling Trados, updating, changing the OS version (Win10 and Win11) and even tried on another computer, but nothing solves the problem.

Can someone help me?

Thank you

I need a contact to help with transferring licenses to other users. Trados Studio freelance 2011 and 2021.

Lola Mezquita — Tue, 22 Mar 2022 11:00:23 GMT

How can I find someone to help?

When I preview a translated rtf file ,the time codes are automatically changed (from Row No.5),of course to a wrong number, although correct numbers were saved and confirmed .How to rectify? If I want to send a screen shot how to send?

krishnamurthy lakshmipathi — Sun, 27 Sep 2020 14:20:38 GMT

DOCX

Deletion of contacts in my SDL account

Govindarajan P.S. — Mon, 13 Jul 2020 08:31:51 GMT

Hello SDL experts,

I have added 2 contacts (persons) in my SDL account. How can i delete these 2 contacts from my account ? (as it is not required now). Note: I do not have a support contract. Thank you in advance for your guidance.

Regards,

Govindarajan.P.S.,

Freelance translator.

Error message ”Failed to add window command bar extensions”

Bianca Constandin — Thu, 11 Jun 2020 14:23:09 GMT

Hi,

I have this issue when trying to open Studio 2019 - the following message pops up:

”Failed to add window command bar extensions”. I tried this workaround gateway.sdl.com/.../communityknowledge, but unfortunately it did not work. I have also uninstalled and reinstalled Studio and Multiterm, but the message still pops up and I cannot open the program. The same thing happens with Studio 2017 that I still have on my computer. Any suggestions?

Thank you!

I have problems opening a Word document for translation in Studio 2015 freelance version. The Word file contains images and footnotes, and a content table. Does anyone know what could be the problem?

Marleen Vanherbergen — Tue, 05 May 2020 15:21:45 GMT

I have problems opening a Word document for translation in Studio 2015 freelance version. The Word file contains images and footnotes, and a content table. Does anyone know what could be the problem?

Microsoft Visual Basics pour application

André Côté — Wed, 01 Apr 2020 15:31:50 GMT

Microsoft Visual Basics pour application

Problem with Multitrans since yesterday. (J'ai dû réinitialiser Windows 10 et redémarrer l'installation de toutes les applis). Quelques problemes de PUP et de malware non repérés par l'antivirus.

Erreur de compilation dans le module caché ComputeWords.

Cette erreur survient généralement lorsque le code est incompatible avec la version, la plateforme ou l'architecture de cette application. Cliquer sur «Aide» pour obtenir des informations sur cette erreur.

I cannot correct this problem.

Thank you for any assistance. First time I use this Web Support Site. I have been dealing with Oren in the past. Thank you.

André Côté

418-386-1600