Train AI & Others - Recent Threads

Multimango creation account issue.

Jenny Mae Jaucian — Wed, 05 Aug 2026 10:01:49 GMT

Hello everyone,

I was invited to join the Herring project and was instructed to create a MultiMango account. Unfortunately, I have been unable to complete the registration because I never receive the verification code, even though the system says it was sent successfully.

I have already contacted the RWS Supply Chain Team, and they confirmed that this is a known issue affecting multiple users. However, I have not received any updates or a resolution yet. Has anyone experience this issue ? If so, what did you do?

Payment Delay

AMAN KUMAR SINGH — Wed, 05 Aug 2026 08:47:53 GMT

Hello,

I am seeking assistance regarding the payment status for my recent work order. Despite reaching out via Zendesk, I have only received repetitive automated responses that do not address my specific query.

Here are the details of the work order:

- Project Name: Echo (multimango)
- Navision ID (Nav ID):D435456
- Work Order Document No.:Z3426188226
- Work Order Date: July 18 – July 24

I have also contacted Tipalti, and they informed me that the payment has been under approval since August 4, 2026. Could you please provide an update on when I can expect this payment to be processed?

Thank you for your help.

Best regards,

Aman Kumar Singh

Unable to verify my ID for a project, says Document not clear, no matter good the quality or the lighting is

Nafij Uddin — Wed, 05 Aug 2026 07:24:38 GMT

multimango verification

indri meranti — Wed, 05 Aug 2026 00:55:16 GMT

I have followed the instructions to create my MultiMango account, but I am unable to proceed beyond the “Verify Your Email” step.

I used my RWS account email address, to create the MultiMango account. However, I have not received the verification code in my personal email address registered with RWS.

Please help me how to reset my MultiMango account or resend the verification process so that I can receive the verification code at my registered personal email address?

I have also checked my spam/junk folder, but I still have not received the verification email.

Is it possible to change statut from Freelancer to Private Individual ?

Edgar Delattre — Tue, 04 Aug 2026 16:25:30 GMT

Hi there !

If it's possible, I would like to change my statut from Freelancer to Private Individual ?

Is it possible for you ?

Thanks a lot,

My Navision ID is D484602.

Edgar Delattre

RE: Final Notice – Multimango Verification Code Not Received

Sandhya Dharavath — Mon, 03 Aug 2026 18:27:17 GMT

Dear Project Echo Team,

I am trying to complete my Multimango registration before the 24-hour deadline, but I am not receiving the verification code at sandhya.eee260@gmail.com.

What I have already done:

- Checked SPAM/Junk folder

- Used the "Resend" button multiple times

- Submitted the MM Account Issues form

My RWS email is: DS.D458784@rws.com

Please help me complete registration or provide an alternative way to verify my account before the deadline.

Thank you,

Sandhya Dharavath

I am getting the following error message "Your account is locked. Please contact RWS Moravia." Has anyone else experienced this recently? How long does support usually take to resolve this issue, and is there a specific support email/ticket syst

sanjay das — Sun, 02 Aug 2026 15:08:51 GMT

I am getting the following error message:

"Your account is locked. Please contact RWS Moravia."

Has anyone else experienced this recently? How long does support usually take to resolve this issue, and is there a specific support email/ticket system I should reach out to?

Any guidance or help from the community or the RWS team would be greatly appreciated!

Urgent: Tipalti Account Blocked Request for Assistance – [sanjay das].

sanjay das — Sun, 02 Aug 2026 14:53:49 GMT

Dear RWS Moravia Support Team,

I am writing to inform you that my Tipalti payment account has been blocked. Upon trying to log in, I received a notice instructing me to contact RWS Moravia for assistance.

Could you please help me unblock my account or guide me on the next steps to resolve this issue?

Creation account Tipalti for payment

Edgar Delattre — Sat, 01 Aug 2026 18:08:47 GMT

Hi there !
I have started working this week for RWS on Multimango and I was concerned as I have still didn't receive an email for the Tipalti creation account to get paid ?
Is that necessary or can we also get it through Paypal ?
My Navision ID is D484602.

Thanks a lot !

Edgar

Unanswered payment issue

Lisa Serrano — Thu, 30 Jul 2026 11:00:19 GMT

I was sent an email that a work order would be processed on June 24th for project Ivory. I have not received it as of today. I have several emails to zendesk that have had no response. Can someone assist?

Language Knowledge Test email not received

Nazia Yesmin — Tue, 28 Jul 2026 04:58:03 GMT

Hello RWS Team,

I completed the TrainAI survey several days ago and also followed up by email. However, I have not yet received the Language Knowledge Test email.

Could you please check the status of my application and let me know if any further action is required from my side?

Thank you for your support.

Kind regards,
Nazia Yesmin

I have done the Hallo language assessment from RWS for the Echo project 8 days ago, what is the next step? How do I check whether I have been selected or not?

THI TUYET NHUNG BUI — Fri, 24 Jul 2026 00:28:38 GMT

I have done the Hallo language assessment from RWS for the Echo project 8 days ago, what is the next step? How do I check whether I have been selected or not?

My Navision ID is D478886

Please, I want to know more about how to connect my account with multimango account...

Ibrahim Suleiman Yusuf — Thu, 23 Jul 2026 17:53:49 GMT

I want to know on how to use my account with my multimango account

Can we Dispute Evaluations?

Maylien Barrera — Wed, 22 Jul 2026 03:48:15 GMT

Hi Everyone,

I just want to know if we can dispute evaluations? I just got a "Not Acceptable" score because the auditor does not see the audio. But the audio loaded on my end just fine. The comment said "The Rater's submission failed Scenario Adherence (auto-fail) due to catastrophic audio failures." However upon checking, all the audio clips for both models and myself are audible and clear. Is there a way they can reverse this rating?

SRT Workplace activation email not received - Project Dubbing

Pedro Matías Aballay — Tue, 21 Jul 2026 14:26:07 GMT

Hello TrainAI Community,

I’m currently onboarding for Project Dubbing, but I still have not received the SRT Workplace activation email/code, so I cannot access SRT Workplace or SRT HALO.

I already opened a Zendesk ticket and provided a Gmail address as a workaround, but I am still waiting for the activation email.

Details:
Navision ID: D468773
Project: MAI / Dubbing
Zendesk ticket: #264628

Could someone please help me escalate this or confirm the correct next step?

Thank you,
Pedro

Time form and payment process details

AMAN KUMAR SINGH — Mon, 20 Jul 2026 00:40:31 GMT

Here is the updated description tailored specifically to your onboarding details for Project Echo on the Multimango platform. It expands on your subject line using the exact facts from your project invitation while keeping your personal email address private for public forum safety.

You can copy and paste this version directly into your forum editor:

Hello everyone,

I have recently been invited to start production on Project Echo via the Multimango platform for the Hindi language queue. As I begin setting up my daily workflows, I want to ensure I am perfectly aligned with the time tracking requirements and understand the exact mechanics of the weekly payout system.

I have a few project-specific questions regarding the approval and payment process:

1. Time Form Verification & Review Status

Context: The onboarding guidelines specify that we must cross-reference tasks with the Time Tracking Form to verify them before working, and report our daily hours and completed tasks there. I am also mindful of the 10-hour daily limit across all RWS projects.
Questions:
- Once daily hours are submitted via the Time Tracking Form, how can I verify that the data has been successfully reviewed and accepted by the project team?
- Is there a specific dashboard where we can view the approval status of our logged hours, or will we be notified via email if corrections are required?
- What is the typical review turnaround time for daily form submissions?

2. Weekly Payment Order Workflow

Context: The project details mention that payment orders are issued on a weekly cycle.
Questions:
- Are these weekly payment orders generated automatically by the system based on the approved hours from our daily Time Tracking Form, or are contributors expected to manually create and submit an invoice?
- What are the standard payment distribution methods or platforms used for these weekly cycles (e.g., PayPal, Payoneer, direct deposit)?
- How long does it typically take for a weekly payment order to clear and reflect in our accounts after the tracking week closes?

If any moderators or fellow contributors working on Project Echo or using the Multimango platform could share their insights, it would be incredibly helpful!

Thank you for your time and guidance.

Aman Kumar Singh

D435456

Tipalti Account Locked

Mahmoud Osman — Sun, 19 Jul 2026 17:09:18 GMT

Hello,

I hope you are doing well.

I am unable to access my Tipalti account because it has been locked after multiple login attempts.

When I try to log in, I receive the following message:

"Your account is locked. Please contact RWS Moravia."

I have confirmed that the phone number used for MFA belongs to me. The only issue now is that my account is locked.

Could you please unlock my Tipalti account or advise me on the next steps?

My registered email address is:
mahmoudosman20033@gmail.com

Thank you for your assistance.

To inquiry about project

Nayana Deshabhandari — Sat, 18 Jul 2026 11:25:22 GMT

Am Nayana deshabhandari I have completed English test and I got 32 out of 35

When I get my project email

Qualification Quiz Clarification

Raditya Paramasuta — Thu, 16 Jul 2026 11:38:08 GMT

Hey RWS Community people!

I'm Radit, so a week ago, I received an email from RWS related to qualification quiz for Herring Project, the email stated that I have failed my first attempt, so I did another attempt.

It was promised that I will receive an email related to my result, but I did not even hear anything from RWS team for my application.

Is this normal?

Thank you in advance.

How to get to the payment methods?

Ahmed helmy — Wed, 15 Jul 2026 08:09:10 GMT

till now i did not set a payment method and i just got into a new project, what to do ? i got nothing about it in the mail so i don't know what to do?

Delete my RWS account

Katty Montalvo — Mon, 13 Jul 2026 15:25:32 GMT

Hi, I need help to delete my account. I sent an email to Global.Supply and they told me I had to to raise the deletion request on the Zendesk. But do I have to create a different account for Zendesk? It wont let me log in with my RWS Workzone account.

About Project and Rws account

dongala srinivas — Fri, 10 Jul 2026 13:40:36 GMT

I was previously selected for an RWS (Dimend, MultiMango) project, but my account was placed under review for some reason.

I would like to know what I should do to reactivate an account that is under review. Is there a process I need to follow, such as submitting additional documents or contacting support?

I also created a PariMango account at that time, but I never used it. That account is also showing as "under review". Can both of these accounts be reactivated? If so, what steps should I take?

In addition, I have four years of professional experience, but I am new to RWS projects. I would like to know how I can find and apply for new RWS projects and opportunities. Could you also guide me on the best way to get started with RWS-based work?

Tipalti Account Issue

Anne Kimberly Libre — Fri, 10 Jul 2026 01:43:37 GMT

I have not yet received the invitation email to set up my Tipalti account. I'm about to start working on tasks, but I haven't been able to create my payment account because I haven't received the invitation yet.

Could you kindly assist me with this matter? Thank you!

Late payment after offboarding

Sarah Aliyu — Wed, 08 Jul 2026 01:02:25 GMT

Hello RWS Support Team,

I am Sarah Aliyu, Vendor ID: P033EDN, Nav ID: D414987, Vendor Type: Private Individual. Email address:Aliyujohnsonsarah@gmail.com

Context:
I was offboarded 20th May, 2026. My work order for the echo project has not been sent and I have not received any payment update since then.

What I’ve tried:
1. Per your instructions, Private Individuals must submit requests via ZenDesk ticketing portal. However, my ZenDesk account is deactivated and I cannot log in. Screenshot attached.
2. I also tried "Contact your talent managers" in WorkZone, but it redirects back to the same deactivated ZenDesk login page. Screenshot attached.

What happened vs expected:
Because my ZenDesk is deactivated, I cannot follow your required process to request support. It has now been 30 days after offboarding and I still have no work order or payment update.

Request:
Please either:
1. Reactivate my ZenDesk account so I can submit a ticket, OR
2. Provide an alternative way to request the work order, since I am blocked from your official channel.

Thank you for your assistance.

Looking for Echo 2026 Telugu Project Contributors

Sreya Nallipogu — Mon, 06 Jul 2026 04:03:57 GMT

Is anyone here currently working on the RWS Echo 2026 Telugu project? If yes, please reply. I have a few questions. Thank you!