Train AI & Others - Recent Threads

Payment Rejected

BRANDI LANE — Wed, 15 Apr 2026 14:55:52 GMT

Where can I get help about PayPal payment rejected?

I was put into a new project and moved from the diamond project on multimango to parimango. My tasks page still says there are no tasks.... how long is this going to take for the tasks to start up?

Linda Hendley — Tue, 14 Apr 2026 19:15:49 GMT

I was put into a new project and moved from the diamond project on multimango to parimango. My tasks page still says there are no tasks.... how long is this going to take for the tasks to start up?

Generation Error: Inpainting API Error: 500 Internal Server Error

Eileen Witthoff — Mon, 13 Apr 2026 16:21:49 GMT

I keep receiving this error when trying to generate in Furniture Removal Multiturn. I skipped an image to see if that was the problem and masked various objects, but it continues to appear.

Is there anything I can do on my end to bypass or fix this?

Payment Confusion- AskMaps?

Lauren Richard — Mon, 13 Apr 2026 01:23:51 GMT

Good evening all,

I am very confused about how I get paid for the work I am doing and I haven't seen clear answers anywhere, so that has brought me here.

Currently, I am doing batches for the Google CS AskMaps project. I do not see this on the contact form to be able to email support to ask about this. How do I submit my hours for this project? How do I get paid for it?

If anyone can point me in the right direction, it would be very much appreciated!

Thanks.

Urgent: Invoice Not Received (13–27 March) – No Response for 15 Days

Manpuran Mahato — Sun, 12 Apr 2026 19:55:00 GMT

Dear Team,

I hope you are doing well.

I would like to bring to your attention that I have still not received my payment invoice for the period from 13th to 27th March. It has now been over 15 days, and I have not received any update or response.

I have already sent multiple emails and raised support requests, but unfortunately, there has been no reply so far. I have also been regularly submitting my entries and completing all required tasks properly during the project, with no issues from my side.

This delay is quite concerning, especially as there has been no communication or information provided regarding my invoice or payment status.

I kindly request you to please look into this matter urgently and provide:

- The current status of my invoice

- The expected timeline for invoice generation and payment

- Confirmation if there is any issue from my side

I sincerely request your support in resolving this issue at the earliest. I would really appreciate a prompt response.

Thank you for your understanding.

Best regards,

Manpuran

Offboarding for unknown reason.

Troy Prinsloo — Wed, 08 Apr 2026 18:10:40 GMT

I have been working on Diamond since September 2025 without any issues and have enjoyed the tasks. My rating is over 2.7 and I was selected as an Auditor, passing the tests and performed the role for a solid 3 months.

I also did the recent quiz for a high priority task, passed and was sent an email congratulating me.

A few days ago I received the same offboarding email as some others did with:

Being offboarded from the project means you will no longer be able to continue working on it. Please note that no additional explanation will be provided, and the decision is final with no review or appeal process.

Without any further explanation or reason I find this highly unprofessional. At first I thought maybe a glitch but as I know my task quality was good and I diligently recorded my exact hours worked, I can't think of a valid reason to have been kicked out.

I would really appreciate some feedback.

Thank you.

D355091

Can anyone help me understand how the process is here. I'm new and I'm looking forward to knowing more about Train Ai

Oluwatimileyin Oluwapelumhi — Wed, 08 Apr 2026 15:14:58 GMT

Can anyone help me understand how the process is here. I'm new and I'm looking forward to knowing more about Train Ai

Offboarded after syncing issues.

Frances Jeffers — Tue, 07 Apr 2026 17:08:57 GMT

I received an email after not being able to "sync" as I was told by a Zendesk reply that I am now offboarded. I don't think it is very professional that we are not even able to speak with anyone about the decision and or why it was made. I am really disappointed. I had to back off from working as often in the past 3 weeks as I had family business arise that I had to take care of and some included traveling. I really wish we could speak to a human about the reasoning behind the offboarding because I still had tasks.

Thank you,

Frances

D358457

401 Error

Sai Rahul Sattineni — Tue, 07 Apr 2026 12:10:22 GMT

Greetings. I applied for the AI Data Specialist role, finished all my assessments, and received an email from RWSZone, too. However, I am not able to log in to my account from that email to finish the onboarding. I tried all the solutions that were shared online, but in vain. Deleted cookies, started new sessions, but nothing really worked. Requesting help. Please. Thanks so much.

Can anyone help me understand the offboarding process and what triggers being offboarded from the Diamond Project even though your rating is a 3.0?

Jordan Dempsey — Mon, 06 Apr 2026 19:08:29 GMT

Hello, I was invited to work on the Diamond project on the Multimango platform. I have been working on the platform for about 2 months, I started off at a rating of 2 then went up to 3 around 2 weeks ago. I followed all guidelines triple checked my work made sure I had everything following the guidelines for each task. I even took my time with each task. I really enjoyed working the tasks that were assigned to me. However, I recieved an email today stating that I was being offboarded from the project without any reasons why, and I quote "

Being offboarded from the project means you will no longer be able to continue working on it. Please note that no additional explanation will be provided, and the decision is final with no review or appeal process.

Regardless of what your status may show in the client tool, this email serves as the final notice that your participation in the project has ended. The reasons displayed for the ‘unapproved’ status in the platform do not reflect the actual conditions of the offboarding. They should not be considered as the cause of the status, and access to the platform for this project will be permanently restricted."

I am not understanding why management is not giving critical critism for those that apparently have done something wrong and then not give any explanation as to why supplier is wrong or what they were doing wrong. That is something extremely important for the people working on these projects to learn and grow from the mistakes that are being submitted. I as a manager myself do not expect my team to automatically know what is being done wrong without some explanation of what is wrong and show how to correct the issue.

If anyone can tell me anything about the issue and help me start working again. This was food money for my children and provided gas to get back and forth from my other job. It's really a shame that the management team thinks that this type of behaviour is of high quality when it isn't professional nor does it benefit the workers having to be denied this way. How do they correct their mistakes without being shown what they are doing wrong?

Have Not Been Paid and Filing Wage Complaint with State of California

Maurie Murray — Fri, 03 Apr 2026 18:12:33 GMT

I am owed 2 work orders and havent been paid since March 20th.

It is Easter weekend and there has been 0 communication. I needed that money that I earned. It takes too long for support to answer Zendesk tickets. I demand to be paid what I am owed today. I am filing complaints against both RWS and Tipalti over this.

Tax Documents

Robert Weiner — Thu, 02 Apr 2026 21:10:54 GMT

I wanted to know what the process is for accessing your tax documents. Is there a specific part of Workzone I'm supposed to find them in? Are they delivered digitally? Any clarification would be helpful as the filing date is around the corner.

Verification code not received in personal email to set up 2FA for Multimango-Diamond project

Gayatri Sahu — Mon, 30 Mar 2026 20:20:20 GMT

Hello,

Multimango was working fine for me when the email ID was Meta.xxxx@rws.com, but after it changed to ds.xxxx@rws.com I am unable to login.

According to the Diamond project QA team, for Multimango, I don't need to update anything, as it would be done automatically by the internal. Now when I log in, I don't get the verification code in my personal email to set up 2FA. I was stuck for more than a week. For raising a ticket in Traini. Zendesk is also not possible for me, as here also the verification code does not get through to proceed further.

Please fix the issue so that resuming tasking is possible.

Thanks,

Gayatri

A platform for asking and answering questions about projects

Christina Fannin — Sun, 29 Mar 2026 13:27:45 GMT

I think that having a centralized place for project information and question answering would benefit all projects. Most people do not know where or how to asks questions and get answers. Using slack, or discord, or any other type of community resource would benefit the community and help people collaborate.

Based on statistics, projects that use communications channels like these show:

Impact on Project Success and Productivity:

1) 32% higher rate of success in projects

2) 36% increase in productivity

3) 20% improved project timelines

4) 66% efficiency Boost

Quality and Team Coordination:

1) 24% increase in success feature launches

2) 80% increase in transparency, with 62.4% finding it easier to find information

3) 48.6 reduction in team friction

Success Risks and Large Projects:

1) Noise reduction in emails related to the same topic

2) 53% of projects that do not use communications have workers who report wasting time due to communication issues

3) 83% of users believe losing access to communication channels impact workplaces negatively.

I can tell you from my own personal experience that Zendesk does not answer questions and they refer you to emails that you have already read. I have had to send in emails showing them I already read the information and that it isn't there, and then they refer me back to the same emails I sent them. Zendesk is helpful for "real" technical issues such as loss of access to platforms, password resets, etc, but they do NOT have enough information on the projects to provide meanigful answers related to the material.

This channel is meant for improving the community, and it needs a lot of help.

Diamond Errors

Jamie Johnson — Sun, 29 Mar 2026 00:27:21 GMT

Project Diamond

Im consistently receiving the error 500 when trying to generate images. Currently it’s pixel pattern. Can you please fix this? Or tell me what to do on my end although it does say internal server error which would be on your end. Thanks

Logging issue with the MultiMango project

Gayatri Sahu — Fri, 27 Mar 2026 23:17:24 GMT

Hello,

Project Name: "Diamond Project Team, Multimango"

The main reason I'm addressing here is that I'm unable to access MultiMango.

I encountered an issue while logging into Multimango with the new email address. It was working fine with meta.xxxx@rws.com, but after changing to ds.xxxx@rws.com, I am unable to log in to MultiMango.

After logging in, when it prompts for 2FA authentication, I am unable to set it up because a verification code is required to be delivered to my email. Then I can set up 2FA using the QR code or pin on my mobile. I am stuck on getting the verification code.

The reason I am addressing this here is that, according to an email from the Diamond QA team, if such an issue happens, I have to raise a ticket in trainai.zendesk.com. However, I am also having trouble setting up 2FA because I am not receiving a verification code via email from trainai.zendesk.

As there was no option found, I sent a direct email to support@trainai.zendesk.com.I get only AI assistance messages every day with the message that is "It is not clear, and they need more information." though I've already sent the screenshots showing how I got stuck.

Because of this, I am not able to resume the tasks.

Please help me to resolve it or forward it to the concerned team.

Thanks,

Gayatri

Not seeing any tasking option on Multimango - Is this normal?

Maya Ostrowski — Fri, 27 Mar 2026 18:22:35 GMT

Hello,
I got an email today asking me to get started with the RWS Diamond project with Multimango. I followed the tutorial, but all I see on Multimango is a short welcome message and a Settings tab. There is no option to look at tasks or start tasking. Is this expected? Thank you!

No tasks after Project Diamond invite

Clifton Blango IV — Fri, 27 Mar 2026 16:24:34 GMT

Hello I was recently invited to Project Diamond. I completed my registration on multimango, but I don't see any tasks just a screen that says "Welcome!" and that I'm signed. Is there a delay before tasks start coming in? Thank you.

Diamond project

philippe mercier — Thu, 26 Mar 2026 12:27:54 GMT

Hello,

I am interested in the project Diamond, how can I join? I never receive any offers from RWS

Dear RWS.com Vendor Support Team, We are on 03/25/2026 now, and I was sent an invitation to work as a Group Vendor for two different projects (Diamond & ECHO) with RWS.com. However, I am facing several unresolved issues: - I cannot set up my receivab

IROQUÊS MEDEIROS — Wed, 25 Mar 2026 19:58:03 GMT

Dear RWS.com Vendor Support Team,

We are on 03/25/2026 now, and I was sent an invitation to work as a Group Vendor for two different projects (Diamond & ECHO) with RWS.com. However, I am facing several unresolved issues:

- I cannot set up my receivables account with RWS.com.
- My @moravia.com email account is no longer working.
- My MNET account on my profile is one, while the new one, given by RWS.com, also has issues.

I submitted a request 5 days ago at trainai.zendesk.com about these same problems, but I have not received a single response until today. This is extremely frustrating. You keep sending me invitations to work on new projects and assessment tests, but how can I accept, take the assessment, get approved, and perform high-quality tasks with the uncertainty of whether I will be paid?

I am posting my frustration because I don’t know what else to do to get your attention. I am aware that I may not get a response, but hope dies last. I want to reinforce my willingness and availability to work with RWS.com on your projects. Please, find some time to help me resolve these issues.

Thank you.

Best regards,
Iroques Medeiros
Vendor ID: D354242D
Email: iroquesm38@gmail.com
City: Curitiba
State: Paraná
Country: Brazil

Issue with Tipalti

Victor Chijioke — Mon, 23 Mar 2026 16:50:35 GMT

Hello,

I'm having some issues with my Tipalti account after updating my name and personal information.

I emailed Tipalti and they told me to contact RWS support team.

I have created a support ticket on Zendesk since last week and sent emails to the RWS support email addresses, but no replies.

Please I really need help to rectify this issue as it is affecting my payment.

What email for submitting diamond time?

Mia Holtzapple — Sun, 22 Mar 2026 21:57:26 GMT

Hi! I’m very new to RWS. I recently got accepted to Diamond. I don’t understand on the time sheet if I put my email or an RWS email for time logged into multimango.

Issue with Tipalti After Updating Name

Victor Chijioke — Sun, 22 Mar 2026 03:07:24 GMT

I recently updated my name and personal information on Workzone and Tipalti and uploaded the required documents on both platforms, but it is yet to be updated on Tipalti.

I have contacted Tipalti and they said they need an approval email from RWS before they can apply the changes.

I have emailed support and created a ticked on Zendesk but no replies.

I'll appreciate if you could look into this.

Thank you.

Anyone got payments ever???

Yasmin hashim — Fri, 20 Mar 2026 13:40:20 GMT

I have been working since 11 feb and we agreed on 6$ per hour on weekly basics and so far i got nothing , there was one purchase order for one week with 6 hours and i worked way more than that i issued invoice and still nothing.

Anyone got anything is this even real????

Account Under Review

Leo Fernandez — Wed, 18 Mar 2026 22:12:00 GMT

Hello, my account has been under review for two months now, and I haven't received any updates on its state. My average score was of 1.17, which, to my understanding, placed my account within the safe range and above the suspension threshold of 1. So I was wondering if I could short this out and see why my account was suspended despite meeting the stated criteria. Thank you! email: d0e899ec6e79@handshakecommunity.ai