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URGENT: No Tipalti email received

Raheem Abolurin

Hi

I have never received any email to sign up to Tipalti in order to get paid for my work on project Diamond. I have emailed support multiple times via Zendesk but they have not replied for over 3 weeks. I am really frustrated now because I cannot work as I cannot take the risk of working many hours and not get paid. I have also emailed the payments team multiple times but no one just seems to reply.. I am not getting any support whatsoever and all I am trying to do is get my payment method sorted out. Can soneome please help? I need the invite link to set up a Tipalti  account so please send that to me or confirm to me what my payment method is if I have one already. I cannot see anything in my profile or account and never received an invite email to join Tipalti .

Thanks 
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  • 0

    Hi there! We've responded to your payment question in Zendesk. Please let us know if you need any further assistance and thanks for your patience!
  • 0 in reply to Rob Fafoglia

    Hi Rob! I have the same problem mentioned above. I have not received the email invitation to register on Tipalti yet. I also emailed the Payments team and opened a Zendesk ticket but didn't get any response. Can you please send me the link to register on Tipalti so I can set up my payment details asap? Thanks in advance.
  • 0 in reply to Cristiano Marconi

    Hi Cristiano - are you still experiencing this issue? If so, can you give me your email or a ticket number so I can look up your specific situation? Thanks!
  • 0 in reply to Rob Fafoglia

    Hi Rob! I finally managed to register my details in Tipalti but I opened another ticket (119733) yesterday because I have a couple of questions regarding payment set up/currency. Could you please look into that and let me know? Thanks
  • 0

    I have also not received an email with a link to tipalti, is this where I ask for assistance or is there a different location to do so? I have tried to submit a ticket and got back a form email that they were really busy and would get to me eventually. What do I need to do?
  • 0 in reply to James Clements

    Thanks for reaching out! We are dedicated to providing you with quality support in a timely and efficient manner.

    Please follow the steps below to review helpful articles and submit queries to our support platform (hosted by Zendesk). We have specially designed this space to assist with any issues you might experience.

     

    1. Create a Zendesk Account
    • To access support, you need to create an account and always be signed in when submitting requests. 

    ** Please use the same email address you used when you signed up to RWS. This will also be the email address you will use when submitting any support request. **

     

    1. Explore the TrainAI Help Center
    • Search Bar: Type key words related to your issue to search through relevant articles and similarly resolved issues.
    • Frequently Asked Questions (FAQs): Check the FAQs sections for answers to many commonly asked questions.

     

    1. Submit a Request
    • If you haven’t found an answer to your issue, use the support form to submit a detailed request.
    • Fill in the form and provide the necessary details. 
    • Follow this link to submit a request
    • Once we receive your request, we will respond to you as soon as possible. 

     

    We look forward to assisting you!
  • 0 in reply to Rob Fafoglia

    Ok, I followed all the instructions to no avail. I submitted a ticket, 202945489, and got two (?) responses from Tipalti Support as listed below:

    On 11/26/2025 I got the first response: 

    Reach out to the RWS team directly for info about your account.

    the RWS team manages its own vendor onboarding process through their dedicated portal, and all payments are submitted by them.

    On 12/01/2025 I got the second response (same ticket):

    Reach out to the ArticleOne team directly for any queries related to your registration and account setup.

    the ArticleOne team manages its own vendor onboarding process through their dedicated portal, and all payments are submitted by them (gosh, for some reason this sounds familiar).

    Special Note: I am easily confused and if that was the goal here then we should check this one off as successful Slight smile

    I have not been able to find any information on ArticleOne, if someone knows how I can reach them please let me know. Actually, I'm not entirely sure of the best way to contact the "RWS team" so if that could be added that would be just fine.

    Thanks,

    James
  • 0 in reply to Mahmoud Elsharawy

    Thanks for reaching out! We are dedicated to providing you with quality support in a timely and efficient manner.

    Please follow the steps below to review helpful articles and submit queries to our support platform (hosted by Zendesk). We have specially designed this space to assist with any issues you might experience.

     

    1. Create a Zendesk Account
    • To access support, you need to create an account and always be signed in when submitting requests. 

    ** Please use the same email address you used when you signed up to RWS. This will also be the email address you will use when submitting any support request. **

     

    1. Explore the TrainAI Help Center
    • Search Bar: Type key words related to your issue to search through relevant articles and similarly resolved issues.
    • Frequently Asked Questions (FAQs): Check the FAQs sections for answers to many commonly asked questions.

     

    1. Submit a Request
    • If you haven’t found an answer to your issue, use the support form to submit a detailed request.
    • Fill in the form and provide the necessary details. 
    • Follow this link to submit a request
    • Once we receive your request, we will respond to you as soon as possible. 

     

    We look forward to assisting you!
  • 0 in reply to Rob Fafoglia

    While I truely appreciate that you have (again) posted the steps for possibly resolving the issue at least in my case they did not work.

    From my experience you have two seperate issues:

    1. You have a flaw or leak in your process that causes this problem. These incidents will continue until this is fixed.

    2. Someone needs to own this issue and actually go out and force new emails be sent to the many Tipalti victims so they can finally get registered and get to working.

    Note: I've had this problem for something like 6 months (or is it longer?) and have not actually gotten a response from a person the entire time despite many emails and putting in support tickets, etc. To put it bluntly, your customer support sucks (sorry, but it does).

    James Clements