Community Feedback - Recent Threads

RE: Unable to access MultiMango – 2FA reset required

Georgiana Iancu — Fri, 28 Aug 2026 12:32:31 GMT

Hi there,

Thank you for your email regarding your situation.

I’d love to assist, but we’re RWS Community, not TrainAI Community, and as such, we’re not the right contact to address your specific request.

To clarify:

The RWS Community supports users of RWS’s broader services and tools (like Trados Studio or translation solutions), providing resources and engagement for our clients and partners.

The TrainAI Community is a separate group focused on AI training data tasks – like annotation or transcription – where freelancers worldwide contribute to AI projects on a per-task basis.

For help with your TrainAI-related matter, please head over to their help center at https://trainai.zendesk.com/hc/en-us/requests/new and submit a support request.

You can create an account if you don't already have one by clicking on 'Sign up.'

Then their team can help. Please allow some time for them to respond to your support request.

If you have any questions about RWS Community instead, feel free to let me know – I’m here to help with that!

Best regards,

Adrian

Unable to access MultiMango – 2FA reset required

Georgiana Iancu — Fri, 28 Aug 2026 12:30:46 GMT

I am an already onboarded and active member of an RWS localization project and have been working through MultiMango.

I am currently locked out of my existing MultiMango account because I am being asked for a two-step verification code generated by an authenticator app. I did not complete the authenticator setup when I initially started working on the project, as I was able to access the platform without it.

After being logged out on August 4, I was prompted for the verification code, which I cannot generate.

I have contacted the support addresses provided by MultiMango several times, but the main support address is currently bouncing. I have also contacted several RWS contacts and my issue has been forwarded to the support team, but I have still not been able to regain access.

Could someone please point me to the appropriate support contact or team that can reset the two-step verification on an existing MultiMango account? I have been unable to work since August 4 because of this issue.

Thank you for any guidance.Unable to access MultiMango – 2FA reset required

Unable to access MultiMango – 2FA reset required

Lida García Alvarez — Wed, 12 Aug 2026 21:10:28 GMT

I am an already onboarded and active member of an RWS localization project and have been working through MultiMango.

After being logged out on August 4, I was prompted for the verification code, which I cannot generate.

Thank you for any guidance.Unable to access MultiMango – 2FA reset required

Lida García

RE: Unable to access MultiMango – 2FA reset required

Adrian — Fri, 28 Aug 2026 11:59:34 GMT

Just jumping in to test V13

RE: Unable to access MultiMango – 2FA reset required

Georgiana Iancu — Fri, 28 Aug 2026 11:11:02 GMT

V13 testing

RE: Unable to access MultiMango – 2FA reset required

Lida García Alvarez — Thu, 13 Aug 2026 13:09:15 GMT

Thanks, Adrian.

RE: Unable to access MultiMango – 2FA reset required

Adrian — Thu, 13 Aug 2026 06:37:36 GMT

Hi there,

Thank you for your email regarding your situation.

I’d love to assist, but we’re RWS Community, not TrainAI Community, and as such, we’re not the right contact to address your specific request.

To clarify:

The RWS Community supports users of RWS’s broader services and tools (like Trados Studio or translation solutions), providing resources and engagement for our clients and partners.

The TrainAI Community is a separate group focused on AI training data tasks – like annotation or transcription – where freelancers worldwide contribute to AI projects on a per-task basis.

For help with your TrainAI-related matter, please head over to their help center at https://trainai.zendesk.com/hc/en-us/requests/new and submit a support request.

You can create an account if you don't already have one by clicking on 'Sign up.'

Then their team can help. Please allow some time for them to respond to your support request.

If you have any questions about RWS Community instead, feel free to let me know – I’m here to help with that!

Best regards,

Adrian

RE: Unable to access MultiMango – 2FA reset required

Lida García Alvarez — Wed, 12 Aug 2026 21:13:36 GMT

Could someone please confirm which RWS team is responsible for resetting the 2FA for an existing MultiMango account belonging to a Localization vendor?

RE: Want to Change my language

Georgiana Iancu — Wed, 29 Jul 2026 14:02:14 GMT

Hi Deepika lala ,

In what sense are you asking to change your language? You want to read the content on our community in another language or are you asking about another language related setting?

Kindly let us know so we can reply to you in a correct manner.

Just FYI, if you are talking about translating the content here in RWS Community in your own language, you can click on the "TRANSLATE" button placed under each reply in the forum area and select the desired language from the menu, or by clicking the "TRANSLATE" button at the top right of the page, next to the "SEARCH" button, for other content area that aren't the forum discussions.

Hope that helped.

All the best,
Georgiana

Want to Change my language

Deepika lala — Wed, 24 Jun 2026 10:03:23 GMT

How to change my language

Trying to use my RWS account to verify my LinkedIn.

Kelvin Nwaeze — Thu, 07 May 2026 13:34:22 GMT

Hello, my RWS email address is ds.d249009@rws.com.

I recently got this notification below from LinkedIn account, but I don't know how to access my RWS emails to get the verification code sent to it.

Below is a copy of the messages.

”Build trust with employer's by verifying your work email

Your eligible companies are;

1, RWS

2, Clickworker

Enter an email address associated with any of the companies above to get a 6-digit code.

Your profile will display that you have a verified work email. The email address will be used for security purposes, and won’t be displayed or used to send you promotional emails. Learn more.”

Please I need your support, my RWS emails address is ds.d249009@rws.com, but i don't know how to access the email address to get the verification codes sent to it by LinkedIn to verify my LinkedIn work account, please I need your support, thanks.

Below is a screenshot, thanks....

RE: Trying to use my RWS account to verify my LinkedIn.

Valerian Ellsworth — Wed, 15 Jul 2026 04:25:06 GMT

As far as I know, RWS contractor email addresses aren't generally accessible as regular inboxes by contributors. You may need to contact RWS support directly to confirm whether LinkedIn verification is supported for your account type.

RE: Trying to use my RWS account to verify my LinkedIn.

Georgiana Iancu — Mon, 08 Jun 2026 12:01:27 GMT

Hi there,

Our internal teams have confirmed that the email address freelancers have do not have the same functionality as full-time employees', so it is not possible to use them as such to send and receive emails.

Thank you for your understanding.

All the best,
Georgiana

RE: I have inserted a question this morning and still no answer,,,,

Adrian — Thu, 07 May 2026 13:40:54 GMT

Dear Donovan Forrest ,

Thank you for replying to this post. However, the RWS Community Feedback forum is for questions or issues related to the RWS Community platform only. Therefore, to get assistance for the issue you are facing, I recommend posting on the Licensing and Installation forum, where licensing agents can assist you. (My previous reply refers to a post on this specific forum).

Please be mindful of sharing personal information when posting on RWS Community forums.

Best regards,

Adrian

I have inserted a question this morning and still no answer,,,,

Inês Ortigão — Fri, 21 Nov 2025 14:42:20 GMT

No answer?

RE: I have inserted a question this morning and still no answer,,,,

Donovan Forrest — Mon, 04 May 2026 13:28:53 GMT

geometry dash lite

[quote userid="147907" url="~/community-hub/community-help/f/community_feedback1/59715/i-have-inserted-a-question-this-morning-and-still-no-answer/189430"]Thank you for your post on the Community Feedback. I can only assume thar you are referring to this specific question: I bought Trados Studio 2024 Freelance (2 licenses) and this is what I see on my page: Users1 In Use1 Available0,,,, I have PCs.... Can somebody expain fhis to me? (where one of my colleagues has replied to you).[/quote]

Dear Adrian,

Could you guide me on how to properly activate or transfer the second license?

Best regards,

RE: Email Password Recovery

Georgiana Iancu — Tue, 07 Apr 2026 08:04:04 GMT

Hi Maria,
If I may ask, is this connected to an AI task/project that you are part of? Because on RWS Community or RWS account portal we do not ask for Meta email to connect to it.
I'm trying to understand what RWS platform you have issue with, to make sure that I'm pointing you in the right direction.
From what you are describing here, it seems to be related to a task/project you are participating as a vendor.
Kindly let me know so I can see how we can help you best.

Thank you,
Georgiana

Email Password Recovery

Zuleide Maria Ignácio — Sat, 28 Mar 2026 23:25:42 GMT

I'm trying to access my RWS email, but I don't know the password.

Does anyone know about support so I can request a new password?

RE: Email Password Recovery

Zuleide Maria Ignácio — Thu, 02 Apr 2026 13:17:06 GMT

Hi Georgiana,

Thank you very much for your reply.

But not regarding my RWS account.

I don't know where the Meta email is hosted to access the desktop. So, I don't know how to access the email and recover the password.

My email is ds.d350892@rws.com

I've already requested help from support, but they sent a link that requires my Meta email and password. However, I don't have the password.

RE: Email Password Recovery

Georgiana Iancu — Wed, 01 Apr 2026 12:05:44 GMT

Hi Zuleide Maria Ignácio ,

I am supposing you are referring to your RWS account.

For that, you can go to trados.com or rws.com.

In there click on the login button like in the image below

After which, you need to select the RWS account option

And last, but not least, when you are prompted with the login screen, click on the option below that says "Forgot your password", write the email address associated with your account and you should be receiving an email where you'll be prompted to change your password.

All the best,
Georgiana

RE: Group Chat

Megan Thompson — Sun, 08 Feb 2026 17:22:32 GMT

I was wondering the same

Group Chat

Lauren Clark — Fri, 06 Feb 2026 18:59:54 GMT

Hey is there a live chat group that all of us tasking can join and talk and help each other out?

RE: Group Chat

Sheetu Khanna — Sun, 08 Feb 2026 16:45:22 GMT

I don't think so there is live group chat.

RE: I am not approved for the "Language Cloud Developer" forum

André — Wed, 28 Jan 2026 13:21:11 GMT

Thank you 🙂

I am not approved for the "Language Cloud Developer" forum

André — Wed, 28 Jan 2026 10:56:14 GMT

Hello,

last week i requested access for posting in the "Language Cloud Developer" forum. Because nothing happend I posted in the General Trados Team forum. My post is now moved to the "Language CLoud Developer" forum but I can not answer to a reply. It would be great when I could get approved [emoticon:c4563cd7d5574777a71c318021cbbcc8]

Best regards