Community Feedback - Recent Threads

RE: Email Password Recovery

Georgiana Iancu — Tue, 07 Apr 2026 08:04:04 GMT

Hi Maria,
If I may ask, is this connected to an AI task/project that you are part of? Because on RWS Community or RWS account portal we do not ask for Meta email to connect to it.
I'm trying to understand what RWS platform you have issue with, to make sure that I'm pointing you in the right direction.
From what you are describing here, it seems to be related to a task/project you are participating as a vendor.
Kindly let me know so I can see how we can help you best.

Thank you,
Georgiana

Email Password Recovery

Zuleide Maria Ignácio — Sat, 28 Mar 2026 23:25:42 GMT

I'm trying to access my RWS email, but I don't know the password.

Does anyone know about support so I can request a new password?

RE: Email Password Recovery

Zuleide Maria Ignácio — Thu, 02 Apr 2026 13:17:06 GMT

Hi Georgiana,

Thank you very much for your reply.

But not regarding my RWS account.

I don't know where the Meta email is hosted to access the desktop. So, I don't know how to access the email and recover the password.

My email is ds.d350892@rws.com

I've already requested help from support, but they sent a link that requires my Meta email and password. However, I don't have the password.

RE: Email Password Recovery

Georgiana Iancu — Wed, 01 Apr 2026 12:05:44 GMT

Hi Zuleide Maria Ignácio ,

I am supposing you are referring to your RWS account.

For that, you can go to trados.com or rws.com.

In there click on the login button like in the image below

After which, you need to select the RWS account option

And last, but not least, when you are prompted with the login screen, click on the option below that says "Forgot your password", write the email address associated with your account and you should be receiving an email where you'll be prompted to change your password.

All the best,
Georgiana

RE: Group Chat

Megan Thompson — Sun, 08 Feb 2026 17:22:32 GMT

I was wondering the same

Group Chat

Lauren Clark — Fri, 06 Feb 2026 18:59:54 GMT

Hey is there a live chat group that all of us tasking can join and talk and help each other out?

RE: Group Chat

Sheetu Khanna — Sun, 08 Feb 2026 16:45:22 GMT

I don't think so there is live group chat.

RE: I am not approved for the "Language Cloud Developer" forum

André — Wed, 28 Jan 2026 13:21:11 GMT

Thank you 🙂

I am not approved for the "Language Cloud Developer" forum

André — Wed, 28 Jan 2026 10:56:14 GMT

Hello,

last week i requested access for posting in the "Language Cloud Developer" forum. Because nothing happend I posted in the General Trados Team forum. My post is now moved to the "Language CLoud Developer" forum but I can not answer to a reply. It would be great when I could get approved [emoticon:c4563cd7d5574777a71c318021cbbcc8]

Best regards

RE: I am not approved for the "Language Cloud Developer" forum

Georgiana Iancu — Wed, 28 Jan 2026 13:15:01 GMT

Hi André ,

Thank you for bringing this into our attention.

I have checked and now you are now a member and should be able to reply to the forum post.

All the best,
Georgiana

RE: Colleague gets "Account not Approved" message when logging into the Community

Georgiana Iancu — Tue, 27 Jan 2026 09:43:10 GMT

Hi Yacouba ZIDA

For matters pertaining to other RWS platforms such as TrainAI Community, please address them in the correct area such as: RWS Services: Train AI & others

This forum area is dedicated to RWS Community as a platform, and as such the help you seek is better suited in the recommended area.

To clarify, we’re RWS Community, not TrainAI Community (which seems you are looking for by your screenshot), and as such, we’re not the right contact to address your specific request.

To clarify further:

The RWS Community supports users of RWS’s broader services and tools (like Trados Studio or translation solutions), providing resources and engagement for our clients and partners.

The TrainAI Community is a separate group focused on AI training data tasks – like annotation or transcription – where freelancers worldwide contribute to AI projects on a per-task basis.

Thank you for your understanding.

All the best,
Georgiana

Colleague gets "Account not Approved" message when logging into the Community

Peter Johnston — Wed, 17 Dec 2025 15:14:36 GMT

A Colleague gets "Account not Approved" message when logging into the Community. How can this be resolved?

RE: Colleague gets "Account not Approved" message when logging into the Community

Yacouba ZIDA — Fri, 23 Jan 2026 20:25:33 GMT

I'm having the same issue . My account is under review and I received an email of offboarding even though my rater score is 1,52/2

RE: Colleague gets "Account not Approved" message when logging into the Community

Yacouba ZIDA — Fri, 23 Jan 2026 20:23:09 GMT

I have the same problem now. Have you solved the yours ?

RE: Colleague gets "Account not Approved" message when logging into the Community

Peter Johnston — Thu, 18 Dec 2025 09:19:38 GMT

Hi Georgiana Iancu I just sent you a DM.

Thanks

Peter

RE: Colleague gets "Account not Approved" message when logging into the Community

Georgiana Iancu — Thu, 18 Dec 2025 08:40:02 GMT

Hi Brittany Jitta ,

For matters pertaining to other RWS platforms such as TrainAI Community, please address them in the correct area such as: RWS Services: Train AI & others

This forum area is dedicated to RWS Community as a platform, and as such the help you seek is better suited in the recommended area.

All the best,
Georgiana

RE: Colleague gets "Account not Approved" message when logging into the Community

Georgiana Iancu — Thu, 18 Dec 2025 08:37:14 GMT

Hi Peter Johnston

Could you please let me know which account we're referring to?

If possible, could you share their details with me in a DM so we can look into this further and work on resolving the issue?

Thank you so much!

Best regards,

Georgiana

RE: Colleague gets "Account not Approved" message when logging into the Community

Brittany Jitta — Wed, 17 Dec 2025 21:32:19 GMT

I have received an email about my account being Offboarded but I have been working consistently and my Multimango score was 1.63. I haven't received rationale yet. I hope you find a solution cause I've only been told to submit a help desk ticket.

RE: I have inserted a question this morning and still no answer,,,,

Adrian — Fri, 21 Nov 2025 15:21:53 GMT

Dear Inês Ortigão ,

Thank you for your post on the Community Feedback. I can only assume thar you are referring to this specific question: I bought Trados Studio 2024 Freelance (2 licenses) and this is what I see on my page: Users1 In Use1 Available0,,,, I have PCs.... Can somebody expain fhis to me? (where one of my colleagues has replied to you).

If you are referring to a different question or post, please reply in this thread with the link to the post.

Best regards,

Adrian

I have inserted a question this morning and still no answer,,,,

Inês Ortigão — Fri, 21 Nov 2025 14:42:20 GMT

No answer?

What could RWS do differently or better to improve our experience?

Nikita Kobrin — Tue, 14 Oct 2025 20:22:30 GMT

Dear colleagues,

After 12 years of collaborating with RWS, I'm excited to join the community. This is my first posting here.

What improvements would enhance our experience with RWS? Here are three suggestions:

1. New Task Handoffs MUST include the offered budget. Linguists need this information to determine job acceptance. It's one of the most important aspects. Requesting budget details separately wastes time for both linguists and project managers.

2. RWS should restore the acceptance of invoices from linguists and include invoice numbers, in addition to PO's, in all payment information. I, as well as most of my colleagues, use Translation Office 3000. This management sofware allows freelance translators handling their administrative tasks. I can find all invoices in seconds by their numbers. To do the same with PO's numbers is a real headache and again wastes my time. Furthermore, rejecting invoices leads to frequent errors from RWS accounting department.

3. RWS should stop using the AURORA platform for generating PO's: they are so weird that I can hardly if at all understand them.

What are your thoughts on my suggestions?

RE: What could RWS do differently or better to improve our experience?

Ebony Jones — Tue, 04 Nov 2025 08:49:56 GMT

Rob Fafoglia

Hi Rob,

Actually no one has been in touch with me, I haven’t received a reply to any of emails in over a week, or Zendesk tickets I’m missing 24hrs from my WO. The replies I have received are generic and send me back to completing a google form that I actually don’t have access to once submitted. There’s ZERO transparency. I have no choice but to file a claim for lost wages I was expecting payment now I don’t have heat in my home in November because of this delay.

RE: What could RWS do differently or better to improve our experience?

Rob Fafoglia — Tue, 04 Nov 2025 00:53:17 GMT

Hi Ebony. We apologize that you've had anything less than a positive experience with RWS. We are already in touch regarding your case. Our team will also reach out to you directly to update you on the situation.

Thanks for your continued patience and understanding as we work to correct the issue.

RE: What could RWS do differently or better to improve our experience?

Ebony Jones — Tue, 28 Oct 2025 12:52:31 GMT

We’re not it’s hundreds of people and they keep sending over Google forms as a response I’ve already started my complaints with state I’m in for wage loss and I’m talking to a lawyer later today if they don’t pay me they will eventually pay more.

RE: What could RWS do differently or better to improve our experience?

Frances Jeffers — Mon, 27 Oct 2025 21:24:15 GMT

I have received my second workorder and am again missing hours. I have not been able to hear from a single human that I can find out what is going on. We can't be the only ones having this issue. Who works for free?